Rapid Response Services and Processes Section II

1. Rapid Response Services and ProcessesSection II Texas Workforce Commission Board Contract Management

2. Secure Employer Participation Rapid Response intervention: • contact employer within 48 hours of notification • schedule an on-site meeting within 5 working days

3. Employer Contact Challenges • Hard to Reach Employers • Same Day or after Event Notice Layoff

4. Management On-site Session Stakeholders who should attend • Company representatives • Board RR coordinator • Appropriate contractor staff • UI field representative • Labor Union Official

5. Management On-site Session • Be sure to invite labor union officials to the meeting • If union officials are unable to attend, schedule a separate meeting to present the same information

6. Management On-Site Meeting Agenda (continued) Purpose • Discuss the layoff details • Describe workshops and schedule orientation meeting(s) • Discuss Employee Survey

7. Management On-Site Meeting Agenda (continued) Purpose • Out-placement firm to provide services? (Rapid Response cannot duplicate) • Determine if the layoff is Trade related

8. Management On-Site Meeting Agenda (continued) • Discuss Worker Transition Committee/ Transition Center for plant closures or layoffs of over 200 workers • Discuss Mass UI Claims option • Discuss separate meeting with union, if applicable

9. Job Search Stress/Change Management Job Fairs Financial/Debt Management Peer Counselors Labor Market Information Crisis Counseling Worker Transition Committees* Worker Transition Centers* Allowable RR Services * Usually reserved for plant closures or large layoffs affecting 200 or more workers

10. Employee Orientation Purpose: • UI Field Representatives provide an overview of benefits • Information on Trade, if applicable • Information on Rapid Response Dislocated Worker Services

11. Employee Orientation Purpose: • Information on other one-stop center services • Rapid Response survey and registration forms completed by workers

12. Lunch

13. Job Search Stress/Change Management Job Fairs Financial/Debt Management Peer Counselors Labor Market Information Crisis Counseling Worker Transition Committees* Worker Transition Centers* Allowable RR Services * Usually reserved for plant closures or large layoffs affecting 200 or more workers

14. Allowable RR Services (cont.) Core and Intensive services can be provided but cannot be charged to Rapid Response cannot

15. Special Considerations • Be prepared for workers emotional mindsets • Consider Licensed Counselors at RR Orientations, as needed • Offer training on conflict and adverse situations

16. RR Service Delivery • Use of the employee survey to determine Rapid Response service mix • Input from Worker Transition Committee, union, and employer, if applicable

17. UI Services • UI Mass Claims • Layoff Aversion – Shared Work

18. Working with Large Layoffs • Worker Transition Center • On-site • Off-site • Worker Transition Committee

19. Worker Transition Center Configure and staff as a mini one-stop career center featuring: • computers / WorkInTexas.com • copy and fax machines • telephones • classrooms for workshops • other one-stop services, as needed

20. Worker Transition Committee • Committee is to help plan and direct service delivery and to gauge its effectiveness • It is not a negotiating platform for labor disputes

21. Worker Transition Committee (continued) A successful Worker Transition Committee is: • composed of representatives from workers and management • chaired by a “neutral person” selected from within the impacted community • Rapid Response can be used to provide training to committee members

22. Rapid Response from Small/Rural Board Perspective

23. Organizing a Job Fair

24. Marketing Rapid Response • Promoting Rapid Response via the Business Service Unit • Relationship between the Rapid Response Coordinator and the Business Service Unit • WorkInTexas.com modifications for employers

25. Documenting Rapid Response Services • Layoff Notification Form (Section 1) • Board completes the form • Submits to Layoff Notification Central • Requests a Rapid Response control number for TWIST data entry

26. Documenting Rapid Response Services (continued) • Layoff Notification Form (Section 1) • TWC will send an e-mail verification with control number • Section 2 and 3 no longer required by TWC

27. Documenting Rapid Response Services • Monthly Rapid Response Activity Report • Board completes and submits to Layoff Notification Central by 20th day of each month • Report details services provided during the month as requested on the form

28. TWIST To document Rapid Response services: • Open program detail in TWIST using the Rapid Response tracking number provided by the state • Maintain accurate case notes on services attended by individuals

29. Funding Rapid Response In 2002, Local Boards assumed responsibility for Rapid Response in their areas

30. Funding Rapid Response Funding is available through: • Rapid Response funds bundled into the Board’s annual WIA contract • requests for additional funding that can be tied to contract expenditures

31. Transitioning Workers to Workforce Investment Act (WIA) Workers who have a distant layoff date are eligible for retraining services six months prior to that layoff date

32. Transitioning Workers to Workforce Investment Act (WIA) • Workers’ WIA eligibility begins with the Rapid Response event • Survey workers to determine who may be interested in WIA Dislocated Worker or Adult services

33. Developed by Texas Workforce Commission Dislocated Worker Unit Board Contract Management Department Juan Garcia, Director Henry Castillo Travis Weaver

34. Thank You