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Business Continuity DCV Chile April 2013

Business Continuity DCV Chile April 2013. INDEX. INDEX. Business Continuity Management. Vision. The Operational Continuity is a strategic axis for DCV development.

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Business Continuity DCV Chile April 2013

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  1. Business Continuity DCV Chile April 2013

  2. INDEX

  3. INDEX

  4. Business Continuity Management. Vision • The Operational Continuity is a strategic axis for DCV development. • DCV’s goal is to “be the last component of the financial system to stop operating and the first to recover”, regardless of the incident or disaster. • To protect the life and physical integrity of the Company’s Collaborators and of the people who are in our premises at the moment of an incident. Operational Risk Management Business Continuity Management System Probability Business Continuity Management System Business Continuity Plan High impactunlikelyrisks Normal Impact feasiblerisks Crisis and Disaster Management Plan Impact

  5. Business Continuity Management. Progress DCV Progress SGCN Progress Dematerialization Establishment of DCV Registros DVP, FLI Operations Business Continuity Plan (BCP) New Methodology. The function is created Intraday Clearing House Y2K Plan BCP Updating and Maintenance Custody and Registry of IRV transactions BS 25999 Standard is issued Custody and Registry of IIF transactions Contingency plan for all resources and critical services Reformulation toward a SGCN ACSDA Leadership Forum (ALF) Production sites are moved to TIER III Custody and registry of IRF transactions SADE Web Contingency procedural tests Distribution of offices in two buildings Agreement with DTCC Incorporation of DRP+CMP Euroclear Start of efforts toward operational continuity Site in USA Forward Mila Work Plan according to BS25999 standard Electronic Position Certificate Establishment of DCV

  6. INDEX

  7. Business Continuity Management. Policy Objectives • To ensure the availability of critical processes and compliance with the regulations. • To provide guidelines on the roles and obligations of the business continuity management. • To recover the critical services, safeguarding the people’s protection and security. Main Definitions • Safeguard the security of all the people who are in DCV premises. • Align the governing law requirements as per the guidelines of the BS 25999 standard. • Continuity issues must be incorporated to DCV’s culture.

  8. INDEX

  9. Business Continuity Management. Corporate Governance Board Risk Management IT Committee Audit and Risk Committee Information Security Operational Risk Business Continuity Organizational and Functional Structure Continuity Plans Activation Disaster Recovery and Crisis Management Processes Owners Emergency Committees Spokesman Crisis Management Committee (CMC) Communications (internal and external) Committee People Support Committee Technology Recovery Committee Premises Recovery Committee

  10. INDEX

  11. Business Continuity Management. Strategies

  12. INDEX

  13. Business Continuity Management. BS25999 Certification Project Audits and revisions timeline BSI Audit BSI Audit BSI Audit BSI Audit BSI Audit 2014 2012 2013 JUL AUG OCT NOV DEC JAN MAR MAY NOV JAN MAY JUN KPMG Internal Audit Management CommitteeRevision Deloitte Internal Audit Management CommitteeRevision Management CommitteeRevision Management CommitteeRevision ISO 22301 becomes effective Benefits • Shows the interested parties that our business is performed efficiently. • Meets the expectations of organizational resilience. • Shows that we have set the best continuity practices on the leading edge of our business. • Helps manage risks for the proper functioning of the business, ensuring its survival. 13

  14. INDEX

  15. Business Continuity Management. T27F Chronology Terremoto Cronología T02/27/2010 03:34 hrs. Assessment and Analysis of the Situation Activation and Communication Activated Continuity Plan Saturday 27-02 Sunday 28-02 Monday 01-03 03:45 Business Continuity Official gets in touch with Security personnel within the premises. 07:00 Contact with the Office Recovery Committee. 09:00 Office Recovery Committee visits DCV. There are no structural damages, detecting only damages in partition walls, wall covering and detachment of external glass. 10:00 Telework IT Service Verification 14:00 Technology Recovery Committee visits CIENTEC Production Site. Services are reduced as precaution. Ongoing Report to Management. Situation status. 12:00 Technology Recovery Committee verifies Services and activates SARA and SADE. 13:00 Connectivity tests with interested parties. BCCH – BVS – COMBANC. 17:00 Technology Recovery Committee visits ENTEL Production Site. 17:45 Services checkup. 19:00 IT Services activated in both Production sites. 20:00 Situation Status reported to Board Members. 09:00Registry of collaborators and critical personnel distribution in alternate building. 09:30 Critical personnel shifts activation. 11:00 DCV situation status reported to interested parties. 17:00Registry of personnel available at their work posts and contact with absent personnel. (15 people absent, 4 of them out of Santiago). 17:00 Internal publication of list of critical personnel and work stations assigned. Difficulties in communication through mobile phones and landlines

  16. Plan de MejorasCorto plazo Business Continuity Management. Learnt lessons Premises Human Resources • Independent Electric Power. Keep the power unit in continuous operation and independent autonomy capacity. • Anti-explosion pad implementation. In meeting rooms and offices. • Security. Improve exit way signage and autonomous emergency lights. Anchoring of the false ceiling, air conditioning and lights. • Training. Implementation of a training and awareness program (psychologists, experts, best practices, competences, role playing modeling exercises). • Contact Information. Registry of collaborators’ contact information, as well as of special medical requirements. • Communication Plan. Strengthening of the strategy of communication to interested parties. • Alternate communication equipment. Acquisition of alternative equipment to mobile telephony. NEXTEL. • Civil Protection. Floor leaders program and strengthening of basic security kit. IT Infrastructure • Monitoring improvement. More coverage through automatic tools and generation of manual commands. • 3rd Site. From being an information backup site (Concepción, CHILE) to being a fully operational Production Site (USA).

  17. Plan de MejorasCorto plazo Business Continuity Management. Learnt lessons. Disaster Recovery Site (SRAD) Phase I Phase II

  18. Business Continuity DCV Chile April 2013 Thanks!!

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