Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Consulting: Cloud Transformation Capability Maturity Road Map For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition — Cloud Transformation Capability Maturity Road Map Key Benefits • Client has a clear direction for improving its overall delivery capability of major cloud transformation projects, programmes and portfolios • The 3 key IT processes, the client can create a culture of ongoing information exchange with the Cloud Service Provider to minimise the introduction of or disruption to cloud services • Client is able to improve its capability to transform and deliver Cloud services through projects and programmes and to realise intended benefits and strategic objectives through the ongoing delivery • Client is able to develop internal capabilities for cloud delivery processes in scope; programme and project management, financial management; service management; personnel; technology; and collaboration across the organisation • Price • Gartner will charge a firm fixed price of £39,740 excl. VAT, incl. all expenses for this service Service Description Gartner will independently and objectively assess the maturity of the client’s capabilities to deliver Cloud transformation projects, programmes and portfolios, using an applicable and published and best practice Gartner Maturity Model surrounding up to 3 IT Service processes Gartner will discuss and confirm the desired maturity level with the client and develop a capability improvement road map with tactical and strategic recommendations for the client to implement in order to reach the desired capability maturity level Key Deliverables • Capability Maturity assessment against the Gartner published best practice framework • Capability Maturity assessment findings report providing: • Confirmed target maturity level for the client's Cloud transformation delivery capabilities • Capability maturity improvement road map

3. Gartner Service Definition —Cloud Transformation Capability Maturity Road Map • Gartner Project Team Roles • Project Approach • Week 0: Project initiation and kickoff workshop • Week 1: Plan for Cloud transformation capability maturity assessment • Schedule stakeholder interviews • Request and provide deliverables to be reviewed • Week 1 to 3: Conduct capability maturity assessment • Conduct interviews with key stakeholders, review appropriate deliverables and capture findings • Review draft finding and finalise current state maturity assessment • Week 4: Define target state • Review best practices with the client and identify gaps relative to the current state maturity assessment • Confirm Cloud transformation capability maturity target state • Week 5 to 7: Develop maturity improvement road map • Develop recommendation for improving capabilities • Develop road map of for realising target state • Week 7: Finalise and present final summary report • Develop overall Cloud transformation delivery capability maturity conclusions and summary report • Present report to executive stakeholders Project Schedule • Gartner anticipates completion of this engagement within 6 weeks • Client Project Team Roles • Project Sponsor • Project Manager • Key business and IT stakeholders • Project Benefits • Client has a clear direction for improving its overall delivery capability of major cloud transformation projects, programmes and portfolios • Client can create a culture of ongoing information exchange with the Cloud Service Provider to minimise programme and project disruptions • Client is able to improve its capability to deliver cloud projects and programmes that realise the intended benefits and strategic objectives • Client is able to develop internal capabilities for Cloud project and programme delivery processes; financial management; personnel; technology; and collaboration across the organisation

4. Gartner Service Definition — Cloud Transformation Capability Maturity Road Map Full List of Deliverables • Capability Maturity assessment • Final Summary Report providing: • Capability Maturity assessment findings • Confirmed desired maturity level for the client's cloud transformation delivery capabilities • Capability maturity improvement road map

5. Gartner Service Definition —Cloud Transformation Capability Maturity Road Map • Reasons Why Others Use Gartner • Gartner created the IT Research industry 32 years ago, and our reputation speaks for itself. Gartner Research is the only IT research informed by both the technology end user and provider’s perspectives. We use our research as the basis for our Consulting solutions, methodologies and tools; and, we leverage our research and our industry leading analysts, as needed, throughout our Consulting engagements. So, when our clients buy Gartner Consulting, they are buying Gartner Research • Articulating a clear ICT Value Proposition that is framed such that cloud opportunities are highlighted appropriately is a foundational pillar in approving and executing change. Without evidenceto secure informed consent to an updated ICT Value Proposition there is a danger that Cloud opportunities are missed, or pursued for inappropriate reasons • A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives (and the rationale for making such changes) • Prerequisites • There are no prerequisites to this service Any Additional Information • There is no additional information related to this service

6. Gartner Service Definition — Cloud Transformation Capability Maturity Road Map • Gartner will conduct a Target State validation session with the client. This session will also include the review of best practices and is expected to be 3 hours in duration • Gartner will conduct a Midpoint Review of the maturity improvement road map with the client. This session is expected to be 2 hours in duration • Gartner will conduct a review session to discuss, confirm and finalise the improvement recommendations and maturity improvement road map. This session is expected to be 3 hours in duration • Offices, phones, printing/copying and Internet access will be available to Gartner at client locations • Gartner will use Microsoft Office for the production of any engagement documentation • Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions • Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition Assumptions • The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution • Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted • Client personnel will be made available per the schedule agreed in the kickoff meeting • The due diligence (as‑is) data are reasonably available via interviews and documentation review • Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions • Project pricing assumes that Gartner will conduct a maximum of 20 interviews/workshops over a period of 10 days and that the client will arrange all sessions with the client’s personnel. Interviews will be one hour in duration • All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff • While the effort includes assessing the client’s delivery capabilities, it does not include the performance of individual skill assessments for client personnel • With the exception of meetings and workshops, Gartner work will be performed at Gartner locations

7. Gartner Service Definition —Cloud Transformation Capability Maturity Road Map Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively • Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue • Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client

8. Gartner Service Definition — Cloud Transformation Capability Maturity Road Map Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client

9. Gartner Service Definition —Cloud Transformation Capability Maturity Road Map Pricing • Gartner will charge a firm fixed price of £39,740 excl. VAT, incl. all expenses for this service • Financial Recompense Model • If a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices • Termination Terms (by Consumer/by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days notice

10. Gartner Service Definition —Cloud Transformation Capability Maturity Road Map Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition Service Constraints • This is not applicable to this service • Service Levels • This is not applicable to this service

11. Gartner Service Definition —Cloud Transformation Capability Maturity Road Map Training • This is not applicable to this service • Consumer Responsibilities • Provision of the necessary resources, systems and documentation for review • Responsible for managing logistics on client’s site for the duration of the engagement • Assign a client Project Manager to work as a single point contact between the Gartner team and the client • Identify the right people for the interviews/workshops, schedule and communicate the intent of the engagement. Interviews will be scheduled within the first two weeks of the engagement • Provide facilities for workshops and Gartner workspace • Collate and send all relevant data prior to meetings • Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff • Trial Service • Gartner does not offer a trial service option in relation to this service • Technical Requirements • Gartner will require access to a variety of client documentation/artefacts. This includes any information requested (some may be potentially sensitive) regarding the cloud transformation delivery processes and techniques electronically and/or in paper format, such as: • Organisation charts (IT, PMO, Corporate) • Governance Processes • Project Inception and Planning Templates • Project/Programme Management Methodologies • Project Portfolio Management Tools and Template information • Status Reports (for various management levels) • Issues Logs • Risk Management Processes • Results from post implementation reviews/lessons learned • Change Request Process and Forms • Communication Matrices • PMO and Project Dashboards • Resource Management Tools and process information • IT Service Levels pertaining to project performance