Requesting Patient Transport

1. Requesting Patient Transport • Double Click icon to open patient transport Teletracking Application and log on with your VUNet ID & password • Step1. Click Patients tab • Step2. Search for patient • ie Type patient’s last name or room # • Step3. Click search • Step4. Click on the blue patient name box to select your patient. • After the initial request is placed, the view transport screen will display list of transports and status for that patient • An “add patient request” button will appear – click to open up the request patient transport screen. • Step5 Specify Origin & Destination – • Click on magnifying glass icon to search for origin or destination or select from recent or favorites • If searching Type location name • Click to check all locations -This prevents you from having to scroll down the list. • Click to Search & click to select unit/ bed • Step6. Specify mode of travel & isolation via dropdown lists • Step 7. Specify status - Pend for transport now or Appointment to specify date/ time • Step 8. Specify travel requirements – click to select items in available list and click right arrow to place in selected box. • Step9. Click Save- review request & click close. Step1. Step3. Step2. Step4 Step5 Step6 Step8 Step7 FYI…..The O/R, ED, GI Lab, Radiation Oncology, Cath Lab (M-Funtil5pm) will continue to have their own transport staff, DO NOT enter requests in Teletracking . Cath Lab after 5pm Mon. – Frid., you will have to enter requests in Teletracking Continue to do Medipac transfers and discharges – there is not a connection between Teletracking and Medipac. Step9

2. To Request a Room to be Cleaned • Step1. Dial 2-4333 • Step 2 Enter ID code • MR 555555 • RN 777777 • CP 888888 • Step 3. Enter Room number (there will be a total of 6 digits) • COBS-01 = 262701 • COBS-02 = 262702 • COBS-03 = 262703 • COBS-04 = 262704 • COBS-05 = 262705 • COBS-06 = 262706 • Step 4. Enter Status • Press 3 for “dirty” • Press 8 for “Isolation room that is dirty” • The person who actually takes the patient out of the room at the discharge should request the bed to be cleaned.  If the transporter discharges the patient, they will perform this function.  If the RN or CP discharges the patient, they will perform this function. • To Check Status of Cleaning • Step1. Dial 2-4333 • Step 2 Enter ID code • Step 3 . Press #2 to inquire about the status of a specific bed • Press #3 to inquire about the status for the entire unit • Step 4. Enter Room number Effective September 23 at 6 am VUH ONLY will call 24333 instead of 31000 for a room clean Requestor Guide Effective September 23 at 6 am Instead of using HEO/ WIZ to request patient transport, a new application (Teletracking) will be used to enter request s for patient transport . This impacts both VUH & VCH. • 24h hot line for environmental services supervisor 615-818-4199 • TO ESCALATE STATUS • To clean next, contact bed management at 3-1510 or3-8193 • For STAT bed cleaning request contact the Administrative Coordinator at 497-2749 or 835-1018 ( pager) • Downtime • Emergency Downtime Phone Number for requesting Bed Clean  • 291-6976 What if patient transport doesn’t come? Or If you need a STAT transport Call the supervisor Transport: 615-818-4432 This number will be answered 24/7 Call the HELP Desk (34357) if you have ?s about how to use the system or logging in