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Exchange Server 2003 Messaging & Collaboration

Exchange Server 2003 Messaging & Collaboration. Ashraf Fakhouri Product Technology Specialist Ashraff@microsoft.com Microsoft Corporation. What we will cover:. Administration Enhancements Outlook Client Features Outlook Web Access Features Outlook Mobile Access SP1 & WR1 features SP2 .

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Exchange Server 2003 Messaging & Collaboration

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  1. Exchange Server 2003Messaging & Collaboration Ashraf Fakhouri Product Technology Specialist Ashraff@microsoft.com Microsoft Corporation

  2. What we will cover: • Administration Enhancements • Outlook Client Features • Outlook Web Access Features • Outlook Mobile Access • SP1 & WR1 features • SP2

  3. Prerequisite Knowledge • Experience administering Exchange Server 5.5 or 2000 • Experience supporting Microsoft e-mail systems • Experience using and supporting Outlook • Experience using and supporting Outlook Web Access

  4. Agenda • Exchange 2003 Management • Exchange 2003 and Outlook 2003 • Outlook Web and Mobile Access • Exchange 2003 SP1Features

  5. Exchange 2003 ManagementStandard vs. Enterprise Edition

  6. Exchange 2003 ManagementNew Manageability Features • Exchange System Manager • Multiple Mailbox Move • Mailbox Recovery Center improved • Improved Error Reporting • Public Folder Management • DNS Resolver Tool • Dynamic Distribution Lists • Volume Shadow Copy Service

  7. demonstration • Exchange 2003 Management • User and Mailbox Enhancements • Query-based Distribution Groups • Queue Viewer • Public Folder Management • Mailbox Recovery(RSG)

  8. Agenda • Exchange 2003 Management • Exchange 2003 and Outlook 2003 • Outlook Web and Mobile Access • Exchange 2003 SP1Features

  9. Exchange 2003 and Outlook 2003Outlook 2003 Design Goals • Arrangements • Date, subject, conversation, etc. • Remove confusing and unnecessary features from the default view • Keep track of important messages • Easier interface for beginning users • Provides quick access to information • Ability to work offline

  10. Exchange 2003 and Outlook 2003Outlook 2003 Interface Favorite folders Right-hand view pane Arrange by conversation Search Folders Quick flags Quick navigation pane

  11. Exchange 2003 and Outlook 2003Quick Flags • Manage and prioritize messages • Six different flag colors • You decide what the colors represent • You can assign reminders if you like • Does not interrupt reading/triage process • Flagged messages appear in “For Follow Up” folder

  12. Exchange 2003 and Outlook 2003Search Folders • Provides flexibility in organizing e-mail • Live search that acts as a folder • Scales to different levels of expertise • Beginner: Out-of-the-box folders • Intermediate: Search Folder templates • Advanced: Any query you can imagine

  13. Exchange 2003 and Outlook 2003Outlook and Network Connectivity • Prior versions of Outlook • Assumes a perfect network • Default mode is Online • Offline mode helps but not enough • Outlook 2003 remote synchronization • Cumbersome • Solutions: • Cached Exchange Mode • RPC over HTTP

  14. Exchange 2003 and Outlook 2003Cached Exchange Mode • Improved Synchronization • Handles connectivity changes • Best End-User Experience • Handles Power State Transitions • Conflict resolution

  15. Internet Exchange 2003 and Outlook 2003RPC/HTTP Topologies – Option 1 Domain Controllers Exchange 2003 RPC Proxy Server ISA Server RPC over HTTP Global Catalog Server Exchange 2003 Server

  16. Internet Exchange 2003 and Outlook 2003RPC/HTTP Topologies – Option 2 Domain Controllers Front-end Proxy Server Exchange 2003 Server RPC over HTTP Global Catalog Server

  17. Exchange 2003 and Outlook 2003PST / OST Enhancements • Unicode support has been added to the stores • Outlook will use Unicode if the server supports it • OST – offline or cached mode • PST – auto-archive • Existing OST/PSTs will not be upgraded • New size limit on OST/PST (>100 GB) • Default size is 10 GB and can be controlled by the admin via policy

  18. Exchange 2003 and Outlook 2003Outlook 2003 Feature Requirements

  19. demonstration • Exchange 2003 and Outlook 2003 • Outlook 2003 Interface • Organizing and Triaging E-Mail • Side-by-Side Calendars • Cached Exchange Mode

  20. Agenda • Exchange 2003 Management • Exchange 2003 and Outlook 2003 • Outlook Web and Mobile Access

  21. Outlook Web and Mobile AccessOutlook Web Access • HTML version of Outlook 2003 • Features requested from Outlook 2002 • Spell check, tasks, rules, mark read/unread • New features from Outlook 2003 • Quick flag support, reading pane, etc.

  22. Outlook Web and Mobile AccessOutlook Mobile Access (OMA) • Outlook Web Access for mobile devices • The ‘device reach’ solution in Exchange’s mobile strategy • Generates different markup for different devices • Updates through .Net Framework ‘Device Update’ • Complete rewrite from Mobile Information Server 2002 • Built on .Net Framework Mobile Controls • Any device with a browser can use the application

  23. Outlook Web and Mobile AccessOMA Features • Triage E-Mail • Send, reply, forward, etc. • Find People • Search GAL, establish calls, send e-mail, etc. • Calendar • Manage meetings and appointments • Tasks • Update, mark as complete, etc. • Contacts • Add to Contacts from GAL

  24. Outlook Web and Mobile AccessExchange Up-to-Date Notifications • Control message designed to “wake-up” an Exchange ActiveSync capable device • Always-On, Always-Up-To-Date • End user value: • Better utilization of device resources • User experience consistent with device expectations • Background operation

  25. demonstration • Outlook Web Access • OWA Navigation and Messaging • Configuring and Testing OWA

  26. Exchange 2003 SP1Overview • Many customer-requested functionality changes since Exchange 2003 release • Also includes a number of updates and new tools since the Exchange 2003 release

  27. Exchange 2003 SP1 featuresRecover Mailbox Data wizard • Based on Recovery Storage Group (RSG) concept • No longer have to use Exmerge to recover mailbox data from RSG • Interface built into Exchange System Manager GUI • Does not have 2-GB limitation • Merge or Copy option

  28. Exchange 2003 SP1 featuresManaged RPC/HTTP topology • Automatically sets and maintains RPCProxy “ValidPorts” registry key on front-end servers • Requires RPCProxy server to be Exchange 2003 SP1 front-end server • Back-end can be Exchange 2003 RTM or SP1 • Configured through Exchange System Manager GUI – Properties of server • Requires separate front-end and back-end servers (does not configure single-server environment)

  29. Exchange 2003 SP1 featuresManaged RPC/HTTP topology - continued • Make sure to configure managed topology back-end servers first! • Script to automatically add existing topology information to managed topology available from PSS – TopoManager.vbs. • Global catalog servers no longer published, only back-end servers. DSProxy is used instead of referral to global catalog. • Global catalogs still have to be WindowsServer™ 2003.

  30. Exchange 2003 SP1 featuresADC tools • ADCTools: More control over creation of connection agreements by ADC tools • Specify override values before CA creation • CA_Defaults.xml • Activate_Cas.vbs

  31. Exchange 2003 SP1 featuresOutlook Web Access and clustering • Several new Outlook® Web Access (OWA) spelling checker languages: • Arabic, Danish, Dutch, Finnish, Hebrew, Norwegian (Bokmål), Norwegian (Nynorsk), and Swedish • Exchange can now sometimes have multiple MAPI public folder (PF) stores per cluster: • Only possible in clusters with more than two nodes • No more than one MAPI PF store per Exchange virtual server

  32. Exchange 2003 SP1 featuresMobility and Lotus Notes connector • Languages added to Outlook Mobile Access: • Czech, Hungarian, Polish, Russian, Basque, Catalan, Finnish, Greek, Norwegian, Turkish, and Swedish • Device Update #4 (DU4) includes support for additional Outlook Mobile Access devices. • Lotus Notes connector. • Now supports Lotus Notes R6 client. • Site Consolidation

  33. Exchange 2003 WR1 featuresOutlook Web Access – Web administration • Many new registry settings to control OWA introduced in Exchange 2003 release • Scary and inconvenient to set using Regedit • New tool introduced to provide a Web-based interface to configure these OWA settings • Can be used to set server default theme • Can be used to configure server-wide feature support (sever-wide segmentation)

  34. Exchange 2003 WR1 featuresAuto Accept agent • Automatically processes meeting requests sent to a resource mailbox (accept/decline) • Decision is based on resource mailbox calendar data, not free/busy information • Higher performance and more flexible than legacy Exchange event scripts running in Exchange event script service

  35. Exchange 2003 WR1 featuresTransport features • Badmail deletion and archiving • Automatically deletes or archives files in the badmail directory of SMTP virtual servers • E-mail journaling advanced configuration • Captures recipients on expanded distribution lists • BCC recipients

  36. Session Summary • New Exchange 2003 management features • Outlook 2003 features • Outlook 2003 and Exchange 2003 are better together • Outlook Web Access and Outlook Mobile Access • SP1, WR1 & SP2

  37. Additional resources • Updated Exchange 2003 documents in Exchange 2003 technical library • http://www.microsoft.com/exchange/library/ • Exchange team blog • http://blogs.msdn.com/exchange/ • List of fixes in Exchange 2003 SP1 • http://support.microsoft.com/common/canned.aspx?H=Microsoft%20Exchange%202003%20SP1&Query=kbExchange2003sp1fix&CDID=EN-US-KB&LCID=1033&product=exch2003 • WR1 Tools • http://www.microsoft.com/exchange/downloads/2003/default.mspx

  38. For More Information… • Exchange website • http://www.microsoft.com/exchange

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