Impact of QEC on Higher Educational Institutions

1. Impact of QEC on Higher Educational Institutions PROF. DR. AAMIR IJAZ DIRECTOR QUALITY ENHANCEMENT CELL University of the Punjab, Quaid-e-Azam Campus, Lahore 54590.

2. Famous Quotes Related to Quality

3. (Aristotle 384 BC-322 BC, Greek Philosopher and Scientist, Student of Plato and Teacher of Alexander the Great)

4. “Quality is never an accident; it is always the result of high intension, sincere effort, intelligent direction, and skillful execution; it represents the wise choice of many alternatives”. (Quality in Education by Willa A Foster)

5. “Quality begins on the inside…and then works its way out”. (Bob Moawad, Quality Quotes)

6. “Quality in a product or service is not what the supplier puts in; it is what the customer gets out and is willing to pay”. (Peter F Drucker, American Management Guru)

7. Must be based on the fact that “Quality is not the responsibility of an individual; rather it is the responsibility of all”, a complete Quality Enhancement Cell must work in close collaboration with the Vice Chancellor to get its tasks through.

8. Defining Quality • A survey of literature reveals “quality” as one of the widely defined terms: • High degree of goodness (Longman Dictionary of Contemporary English) • A degree or level of excellence (The Oxford Large Print Dictionary) • The standard of excellence of something often a high standard (Cambridge International Dictionary of English) • Doing the right things right (W. Edwards Deming, Pioneer of the quality movement in industry)

9. What is Quality? • It has to do something with a certain degree of effectiveness or excellence and satisfaction • In academic scenario it means satisfaction of all the stakeholders • Parents • Students • Society • Teachers • Institutions • Government / Policy Makers

10. Four – Fold dimensions to help understand the term “quality” as applied in Higher Education Sector • Quality as excellence • Quality as fitness for purpose • Quality as value for money • Quality as transformation

11. What is Quality Assurance? • Its a way by which managers satisfy themselves and monitor that control mechanisms are working to maintain and enhance standards. • Refers generally to all planned and systematic actions or processes necessary for providing adequate confidence to managers that a product or a service will satisfy the specified requirements for quality.

12. A sustainable quality assurance programme • Enhances employment opportunities • Improves the education and training of future employees • Harness/Connect future leaders • Facilitates an enabling learning environment • Enriches the academic and intellectual landscape

13. Education is one of the most important pillars for the development and growth of any society, provided IT IS EFFECTIVE Effectiveness is in fact Quality, while the Process to make it effective is QUALITY ASSURANCE (MANAGEMENT)

14. Effectiveness in Education Is about meeting Learning Standards (Learning outcome, i.e. results) Quality Assurance (Management) Is about monitoring, analyzing, improving and sustaining Learning outcome of students By monitoring and improving Learning Policies, Strategies, Process, Infrastructure and In a systematic way with the involvement of all concerned

15. Academic Quality Academic quality is a way of describing how well the learning opportunities available to students help them to achieve their award. It is about making sure that appropriate and effective teaching, support, assessment and learning opportunities are provided for them. Quality Assurance Agency (UK)

16. Assessment • Assessment is a systematic process of gathering, reviewing and using important quantitative and qualitative data and information from multiple and diverse sources about educational programs, for the purpose of improving students learning, and evaluating whether academic and learning standards are being met. In other words, what will graduates know, are able to do, or value when they complete an academic program and how do we know these things about our students. • One cycle of assessment completes when assessment results are used to improve students learning.

17. Self Assessment • Self-assessment is an important tool for quality assurance and provides feedback for management to initiate action plans for the improvement.

18. Faculty Involvement • For Academic Program Assessment, the most important factor is the participation of all faculty members. • Each department appoints a Program Team (PT) which will prepare a Self Assessment Report (SAR) and ensures the conformance of the program to all the relevant criteria and standards as stipulated in Self Assessment Manual (SAM), in coordination with the members of QEC.

19. Size of PT can be determined according to the size of department

20. Desired Qualities of Program Team Member • Commitment to the principles of quality in higher education and the policies set by HEC, provided in the form of SAM. • Ability to work in teams. • An enquiring disposition, power of analysis and judgment. • Experience of organization and management, particularly in relation to teaching and learning matters, time management skills. • High standards of oral and written communication skills. • To be proactive than reactive • Initiate improvements to achieve academic excellence • Systematize the process of self assessment • To be current and take a leadership role

21. Criteria for Self Assessment • The self assessment of an institution / organization is based on several criteria. • To meet each criterion; a number of standards must be satisfied. The following part of this presentation illustrates criteria and standards for self assessment by Program Team.

22. Elements Of A Successful Assessment Program • Purpose identification • Outcomes identification • Measurement and evaluation design • Data collection • Analysis and evaluation • Decision-making regarding corrective and preventive actions to be taken.

23. Objectives of Self Assessment • Improvement and maintenance of academic standards. • Enhancement of student’s learning. • Verification of the existing programs to meet their objectives and institutional goals. • Providing feedback for quality assurance of academic programs. • Prepare the academic program for review by discipline councils (HEC).

24. Benefits of an Academic Program Assessment Process • Identify Program Weakness • Take Financial Decisions based on academic priorities • Provide information to constituents on the quality of education students receive • Ensure continuous improvement of programs and curricula

25. Criteria • The self-assessment is based on several criteria. To meet each criterion a number of standards must be satisfied. There are eight criterion for self assessment manual provided by HEC. Next section describes these criterion.

26. Criteria & Standards • Program Mission, Objectives and Outcomes • Curriculum  Design and Organization • Laboratories and Computing Facilities • Student Support and Guidance • Process Control • Faculty • Institutional Facilities • Institutional Support

27. list of Evaluation Forms Performa-1 Student Course Evaluation Questionnaire Performa-2 Faculty Course Review Report Performa-3 Survey of Graduating Students Performa-4 Research Student Progress Review Form Performa-5 Faculty Survey Performa-6 Survey of Department offering PhD Programs Performa-7 Alumni Survey Performa-8 Employer Survey Performa-9 Faculty Resume Performa-10 Teacher Evaluation

28. TEACHER & COURSE EVALUATION FORM

29. Is Teaching a process or an end result (outcome) To Teach To Learn • Qualified instructor • Preparation for the class • Text books & notes • Teaching methods • Conducting exams • Meeting lesson plans • Learning outcome • Knowledge and Abilities of students • Students’ critical thinking • Students’ behavior • Students’ skills • Students’ enthusiasm • Students’ creativity • Students’ maturity • Students’ professional ethics • Students’ leadership skills • Students’ communication skills • etc.

30. Benefits of Teacher Evaluation • Teacher becomes punctual • Teacher starts distributing course contents in the class • Teacher comes in class after proper preparation of lecture • Teacher treats equally/fairly all the class • Recognition for the hardworking teachers (appreciation / best teacher award) performance indicator • Teachers not performing well can be identified and corrective actions can be taken

31. Quality is dependent on . . . . ? UNIVERSITY Leadership & Faculty Vision, Mission, Policies and Intentions on Quality Quality of graduates Management Processes (Admin, HR, QA, Operations Mgt, etc.) Academic Processes (Curricula, Teaching, Exams)

32. Assessment is a Continuous Improvement

33. Final Points to Remember FOR STUDENTS Quality of your Learning is Quality of your future life? FOR TEACHERS Quality of your teaching is Quality of our next generation.

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36. Quality Citizen in the eyes of our National Poet

37. Conclusion Every one agrees with the need for Quality Assurance in Education: however very few understand its dynamics and tools. You must learn, know and practice these tools, otherwise Quality will be unattainable, despite accreditations, certifications and departments. If you continue to do what you were doing, you will continue to get what you were getting.

38. Learning and teaching without Quality is just wasting Time & Life