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Telesnap UMS 2009

Telesnap UMS 2009. Product presentation. Introduction. Telesnap UMS. Personal Productivity and Presence Management with Unified Messaging Receive & send fax messages Record & send voice messages Text-messaging directly out of your familiar email environment

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Telesnap UMS 2009

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  1. Telesnap UMS 2009 Product presentation

  2. Introduction Doc.No.: ASE/APP/PLM/ 0162 / EN

  3. Telesnap UMS Personal Productivity and Presence Management with Unified Messaging • Receive & send fax messages • Record & send voice messages • Text-messaging directly out of your familiar email environment • Access to all communication services wherever and whenever Doc.No.: ASE/APP/PLM/ 0162 / EN

  4. Architectures Doc.No.: ASE/APP/PLM/ 0162 / EN

  5. Topology legacy PBX 1/3 • Single site Database Server Snapware Server with Telesnap UMS Mail Server LAN S0/S2m PBX Doc.No.: ASE/APP/PLM/ 0162 / EN

  6. Topology legacy PBX 2/3 • Multiple sites: one Telesnap UMS line server per mail server Database server Mail Server Database server Mail Server Site A Snapware Server with Telesnap UMS Site B Telesnap UMS Line Server LAN S0/S2m S0/S2m PBX 1 PBX 2 Doc.No.: ASE/APP/PLM/ 0162 / EN

  7. Topology legacy PBX 3/3 • Multiple sites with central mail server Mail Server Database server Database server Site A Snapware Server with Telesnap UMS Site B Snapware Server with Telesnap UMS Line Server LAN S0/S2m S0/S2m PBX 1 PBX 2 Doc.No.: ASE/APP/PLM/ 0162 / EN

  8. VoIP Topology 1/3 • Single site Snapware Server with Telesnap UMS Mail Server Database server LAN XCAPI H.323/SIP VoIP PBX Doc.No.: ASE/APP/PLM/ 0162 / EN

  9. VoIP Topology 2/3 • Multiple sites, local mail servers Database server Mail Server Mail Server Snapware Server with Telesnap UMS Database server LAN XCAPI H.323/SIP VoIP PBX Doc.No.: ASE/APP/PLM/ 0162 / EN

  10. VoIP Topology 3/3 • Multiple sites, central mail server Database server Mail Server Snapware Server with Telesnap UMS Database server LAN XCAPI H.323/SIP VoIP PBX Doc.No.: ASE/APP/PLM/ 0162 / EN

  11. Functions Overview of the features Doc.No.: ASE/APP/PLM/ 0162 / EN

  12. Überblick • General • Fax • Voicemail • SMS • E-Mail (optional) • Integrations into • SAP R/3 • MS Outlook / Exchange • Lotus Notes • Novell GroupWise Doc.No.: ASE/APP/PLM/ 0162 / EN

  13. Telesnap UMS • Unifies all communication services into the existing user interface • Seamless integration of all communication services into the used email environment (MS Outlook/Exchange, Lotus Notes, SAP R/3, Novell GroupWise, …) • No additional software for the Telesnap UMS user necessary • No additional database for new performance service • Easy administration • Minor training effort Doc.No.: ASE/APP/PLM/ 0162 / EN

  14. Professional office communication • Completes email functionality with fax, voicemail and SMS services • Easy-to-use and comfortable handling due to familiar interface Doc.No.: ASE/APP/PLM/ 0162 / EN

  15. Inbox • Distinctive display of the different messaging types in the inbox • Fax • Voice • SMS Doc.No.: ASE/APP/PLM/ 0162 / EN

  16. Advanced business communication • Send email-, fax- and SMS in one single work step directly from your PC • Possibility to simultaneously send messages to different media types Doc.No.: ASE/APP/PLM/ 0162 / EN

  17. Fax Sending and receiving faxes Doc.No.: ASE/APP/PLM/ 0162 / EN

  18. Incoming fax 1/3 Doc.No.: ASE/APP/PLM/ 0162 / EN

  19. Incoming fax 2/3 • Each user has a personal fax number • Message waiting signals received fax messages on the phone (depends on the PBX) • The email of an incoming fax message shows a subject header and the fax message as attachment • Fax receipt is also possible with a network fax device or printer Doc.No.: ASE/APP/PLM/ 0162 / EN

  20. Incoming fax 3/3 • Supports incoming fax messages in TIFF, PDF, JPG and DCX format • The fax message can be zoomed, rotated, printed or edited with any graphics application • Automatic forwarding of received fax messages to any email client • It is possible to attach a spoken annotation if the fax message is forwarded via the phone to an internal device (PBX dependent) Doc.No.: ASE/APP/PLM/ 0162 / EN

  21. Outgoing fax 1/3 Doc.No.: ASE/APP/PLM/ 0162 / EN

  22. Outgoing fax 2/3 • Send faxes directly from any email-capable application without additional software requirements • Server-based rendering (conversion) of outgoing fax messages • Support of all office and graphic formats Doc.No.: ASE/APP/PLM/ 0162 / EN

  23. Outgoijg fax 3/3 • Automatic printing or storage of received or sent fax messages on any network printer (PBX dependent) • Least cost timing • Sending faxes to specific time of day, controlled by parameter • Sending faxes with different priorities • High: immediately • Medium: normal sending • Low: night • Supports serial fax sending out of office applications • Personalized fax cover letters Doc.No.: ASE/APP/PLM/ 0162 / EN

  24. Voice messages Doc.No.: ASE/APP/PLM/ 0162 / EN

  25. Voice mail 1/4 Doc.No.: ASE/APP/PLM/ 0162 / EN

  26. Voice mail 2/4 • Receiving voice messages within familiar email client • Direct integration with mail system • Recording of individual announcements via TUI (Telephone user interface), up to 9 individual announcements possible • Announcements can automatically be activated depending on the time of the day • Received voice messages contain the calling number as return address • The voicemail is a .wav file or MP3 file attachment in email system Doc.No.: ASE/APP/PLM/ 0162 / EN

  27. Voice mail 3/4 • Empty Call Capture: phone calls are signalled even when no voice message was left (PBX dependent) • Possibility to process voice messages either through the email client or through the phone • Call-back: The calling number is announced after the voice message has been played and can be directly called back • Text-to-Speech: Direct mail access from anywhere Doc.No.: ASE/APP/PLM/ 0162 / EN

  28. Voice mail 4/4 • The user has the possibility to skip a message or return to the previous one while listening to his messages • Received voice messages can be forwarded automatically to any email client as a .wav file or MP3 file attachment • Possibility to provide only an announcement without the option to leave a message Doc.No.: ASE/APP/PLM/ 0162 / EN

  29. SMS Doc.No.: ASE/APP/PLM/ 0162 / EN

  30. Outgoing SMS 1/2 Doc.No.: ASE/APP/PLM/ 0162 / EN

  31. Outgoing SMS 2/2 • Enables email users to send short messages to mobile devices over the GSM network • Messages with more than 160 characters are automatically split into several messages • Notifications about the successful / unsuccessful sending of a short message • The authorization for sending of short messages can be set globally or for each user • GSM modem required Doc.No.: ASE/APP/PLM/ 0162 / EN

  32. New messages Doc.No.: ASE/APP/PLM/ 0162 / EN

  33. Message Waiting • Message Waiting on the phone (PBX dependent) • Telesnap UMS signals new incoming messages (fax, voicemail, email) also on the phone in parallel to the mail client • If it is connected to the PBX there will be an additional signalling as message waiting (acoustic or visual) • Summary SMS (PBX dependent) • Telesnap UMS provides a summary SMS, to inform absent user about new messages in the inbox • The total of the messages is shown in an overview separately for fax, voicemail and email messages • A new summary SMS automatically replaces an older one • Each user can control the type of notification Doc.No.: ASE/APP/PLM/ 0162 / EN

  34. Administration Doc.No.: ASE/APP/PLM/ 0162 / EN

  35. Administration 1/2 Doc.No.: ASE/APP/PLM/ 0162 / EN

  36. Administration 2/2 • User configuration and Telesnap UMS Server administration through a web browser • Administrator(s) can carry out the configuration from any PC with network access • Supports simultaneous access from multiple administrators • Centralized configuration of all servers • Flexible user administration by combining user profiles and authorizations into containers, which are assigned to user groups, e.g. to all users in a department • Enhanced search and filtering mechanism delivers a distinct and more ergonomic overview forinstallations with high usernumbers Doc.No.: ASE/APP/PLM/ 0162 / EN

  37. More information Doc.No.: ASE/APP/PLM/ 0162 / EN

  38. Integrations • Lotus Notes • Supported Lotus Notes versions: 4.6, 5.0, 6.0, 6.5, 7.0 and 8.0 • Microsoft Exchange • Supported Exchange versions: 5.5, 2000, 2003, 2007 and 2010 • Supported Outlook versions: 97, 98, 2000, 2003, 2007 and 2010 • Novell Groupwise • Supported Groupwise versions: 5.5 and 6.0 with installed IMAP/SMTP gateway • SAP • Supported SAP versions: SAP R/2 and R/3 • Sending and receiving faxes with SAPOffice Doc.No.: ASE/APP/PLM/ 0162 / EN

  39. System requirements • Up to 8 channels • 1 PC with 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French • 9 to 30 channels • Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French . Microsoft Windows 2008 Server German, English, French • Second PC with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French Doc.No.: ASE/APP/PLM/ 0162 / EN

  40. System requirements More than 30 channels • Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapter,Supported operating systems: Mirosoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French • For each 30 channels one Line server with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French SMS • For sending SMS is a GSM modem required • The GSM modem is connected via a V.24 port to the server Integration in SAP • Operating system: Microsoft Windows 2000 ProfessionalHardware: Standard PC, Pentium III, at least 256 MB RAM Doc.No.: ASE/APP/PLM/ 0162 / EN

  41. Benefits Improved accessibility Increased customer satisfaction Increase of employee motivation Efficient workflow Combination of existing communication tools High scalability Investment protection Doc.No.: ASE/APP/PLM/ 0162 / EN

  42. Contact Telesnap EVERYWHERE You want to know more ?www.telesnap.comOr feel free to contact us:Fon: +49(0)711 90 66 88 11Fax: +49(0)711 90 66 88 8E-Mail: contact@telesnap.com Doc.No.: ASE/APP/PLM/ 0162 / EN

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