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Telesnap 2009 Release

Telesnap 2009 Release. New features. Requirement / Specifications. Snapware Server: Windows 2000 Server / Windows 2003 Server CPU 2,4 GHz, 2 GB RAM, 10 GB disk SQL Server: SQL 2005 / SQL Express 2005 Telesnap Attendant Windows XP / Vista CPU 2,4 GHz, 2 GB RAM, 2 GB disk

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Telesnap 2009 Release

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  1. Telesnap 2009 Release New features

  2. Requirement / Specifications Snapware Server:Windows 2000 Server / Windows 2003 Server CPU 2,4 GHz, 2 GB RAM, 10 GB disk SQL Server: SQL 2005 / SQL Express 2005 Telesnap Attendant Windows XP / Vista CPU 2,4 GHz, 2 GB RAM, 2 GB disk available languages for Client (e.g. Snapware): English, German ,French Supported updates Version 5.0 and 2007

  3. Highlight Version 2009 • Telesnap Attendant • Telesnap OCS Gateway / Snapware Client OCS integration • Snapware Client Calendar Integration • OTD: search with status and search in additional databases • Webadmin: configuration for LDAP Server and Calendar Connector • Webadmin: Monitoring Telesnap ACD and queues • JTAPI support for CUCM (no shared line support in 2009 sp0) • Support for Aastra 5000 (CSTA II ASN.1)and OpenCom 1000 and Ascotel (TAPI with Aastra OIP Server) • Telesnap branding

  4. enhancements Version 2009 • new technical guides for Avaya, Aastra 5000, OpenCom and Ascotel • for CUCM TAPI PBX link, selection of TSP instance • Enhancement of 3rd party button WebCRM, data of caller identification can be used, a bitmap can be defined • new Team Bar counters for Telesnap ACD queues • Hold button for Team Bar • KlickTel caller identification • Enhanced chat handling • status control by PC activity • Webadmin: create Route Points via AXL SOAP • New Setup without SetupDB, create DB by script • Calendar Server: configure more than 1 mail system • Server Journal without ODBC • coloured background for Team Bar alerting bitmap

  5. phase out / revival • PM MA not supported in Version 2009 • Telesnap Voice Mail (for CUCM) is an official product again

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