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Transforming the Business of Government Through Shared Services JOHN SINDELAR Deputy Associate Administrator United States General Services Administration. North American Day 2005. GovBenefits.gov (DOL) Recreation One-Stop (DOI) IRS Free File (TREAS) E-Loans (DOED) USA Services (GSA).
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Transforming the Business of Government Through Shared ServicesJOHN SINDELARDeputy Associate AdministratorUnited States General Services Administration North American Day 2005
GovBenefits.gov (DOL) • Recreation One-Stop (DOI) • IRS Free File (TREAS) • E-Loans (DOED) • USA Services (GSA) • Geospatial One-Stop (DOI) • Disaster Management (FEMA) • SAFECOM (DHS) • E-Vital (SSA) • Grants.gov (HHS) • E-Training (OPM) • Recruitment One-Stop (OPM) • Enterprise HR Integration (OPM) • E-Clearance (OPM) • E-Payroll (OPM) • E-Travel (GSA) • Int. Acquisition Environment (GSA) • E-Records Management (NARA) • E-Rulemaking (EPA) • Expanding Electronic Tax Products • for Businesses (TREAS) • International Trade Process • Streamlining (DOC) • Consolidated Health Informatics • (HHS) • Federal Asset Sales (GSA) • Business Gateway (SBA) • Federal Enterprise Architecture • E-Authentication (GSA) Foundational E-Gov Implementations Presidential Priority E-Government Initiatives • Direction: • Increasing Adoption & Utilization • Maximizing Operational Capabilities • Increasing Interoperability through standards • Shutting down duplicative systems
Business-Driven Approach Component-Based Architecture Federal Enterprise Architecture (FEA) The Common Language for IT Investments Performance Reference Model (PRM) • Government-wide Performance Measures & Outcomes • Line of Business-Specific Performance Measures & Outcomes Business Reference Model (BRM) • Lines of Business • Agencies, Customers, Partners Service Component Reference Model (SRM) • Capabilities and Functionality • Services and Access Channels Data Reference Model (DRM) • Business-focused data standardization • Cross-Agency Information exchanges Technical Reference Model (TRM) • IT Services • Standards
FEA Discovery: Redundant Development, Modernization and Enhancement Investments Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme
Shared Services EnvironmentWhy? To What End? Common Solutions for Common Business Processes – Federal Lines of Business (LOB) Initiative: • Program-specific decision-making to Enterprise level • Leverage commonalities in IT hosting, services and business processes operating in multiple agencies • Interface with E-Gov Common Solutions. • Yield long-term cost savings and benefits through reduction of redundant investments and the establishment of a shared service environment • Resource constrained environment • Align resources with core agency mission • Improve service delivery and increase operational efficiencies
Lines Of Business InitiativesWhere Are We? Lines of Business & Status: • Financial Management – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05. • Human Resources Management– Same as above • Grants Management – 06 implementation of common solution • Case Management – litigation common solution implemented 06 • Federal Health Architecture – target architecture in 05 • IT Security – recommendations in the Fall 05 • Information Sharing – planning stage
Mar 2004 Apr 2004 May 2004 Jun 2004 Jul 2004 Aug 2004 Sep 2004 Business Model for the Shared Services LOB Initiatives Kick Off Meeting 3/18/04 LoB Vision & Plan Completed 3/25/04 Define/ Plan LoB Develop RFI RFI Distributed4/15/04 RFI Responses Received 5/17/04 Develop Common Solution & Target Architecture Final Solution & Architecture 8/2/04 Draft Solution & Architecture 6/30/04 Develop Business Case Final Joint Business Case Early Sept. ‘04 Draft Joint Business Case 8/2/04 Monitor and Communicate LoB Progress/Status
FM LoB Shared Service Delivery Model Note: number of COEs, and agencies per COE, is notionally represented.
LOB Implementation Issues • Change Management • Governance • Metrics/SLAs • Commercial Sector Participation • Acquisition Strategies • Financing
Ingredients for Success in a Shared Services Environment • Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments • Sustained Top-Down Leadership and transparent decision-making • Management Team to drive effective stakeholder participation, project management skills, early wins • Prioritization of competing resources to facilitate developmental effort
For more information … John Sindelar Deputy Associate Administrator Office of Governmentwide Policy General Services Administration (GSA) • (202) 501-8880 • john.sindelar@gsa.gov