Government of Maharashtra Business Services Portal

1. Maha e-Biz Government of Maharashtra Business Services Portal 06th June 2011

2. Agenda Page

3. 1.0 Brief Overview of the Project

4. Overview of the Maha e-Biz • In today’s competitive market it is very important for the states to attract new business investments and for Investors to be given the best possible support so that industries can flourish and states can prosper. • The Maha e-Biz Service Portal of MIDC provides a web based single window facility for approvals and clearances required by the Industrial Units within the state of Maharashtra. • Maha e-Biz Clearance Facility of MIDC allows the customers to register their plots and apply online for various clearances given by MIDC and download other state and central department clearance forms • The online Maha e-Biz clearance portal is part of a larger initiative named as Digital MIDC. • Initiatives have been taken by MIDC along with Microsoft Corporation to make Maharashtra state and MIDC, the state agency, more investor friendly. • Under this initiative, MIDC is implementing ERP to be better aligned to the Citizen Charter, enhance the efficiency and transparency of the organization.

5. Broad Objectives of Maha e-Biz Service • To create a one stop Business facilitation destination. • To enable entrepreneurs to submit applications with ease. • To provide hassle free service to the entrepreneurs • To improve customer satisfaction. • To meet the Service level commitments under the Citizen Charter

6. To Facilitate Industrial Development MIDC has conceptualized the following service portal. Maha-eBiz Interactive Service Portal Conceptualized, initiated and engineered by Investor facilitation cell Maharashtra Industrial Development Corporation (MIDC) Incentives packages for mega projects Favourable Acts and policies Creation of Industry Infrastructure

7. Salient Features of MIDC Maha e-Biz Service Portal • Enables a Global Access to services and application forms • Forms may be filled and edited online with printing facility • Processing desk information given to boost direct liaising • Status tracking available with color codes • Dynamic 2 way interaction on digital platform • Approval communicated online, Printouts with Barcodes • Distinct system of stage wise ( Pre commissioning to post commissioning) approvals • Availability of property card online

8. 2.0 Description of Solution Designed

9. About the Solution • The interface of Maha e-Biz Clearance Portal is divided into two parts: • Customer Login-For Customers • MIDC Staff Login-For MIDC users to approve/reject/take action on submission made by customers • To avail any of the services under Maha e-Biz, the customer needs to register his / her plot on the portal once and then apply for various services against the registered plot • One can reach the Maha e-Biz Clearance Portal by clicking on ‘Single Window Clearance Service’ on MIDC portal (www.midcindia.org), or by typing in the url - www.services.midcindia.org/services in the address bar of the browser. • Registered customer can then apply for various services available under the respective departments within MIDC • The applications thus made are approved or rejected by the Regional Officers or other head of departments. • The customer comes to know about the status of his application once he logs in to his registered account.

10. The Approval Process in a Nutshell

11. Classification of Services available on the MIDC Maha e-Biz Portal L1, L2 & L3 Services will be upgraded with the help of the respective department/s to increase the interactivity level of the service.

12. Key business approvals & procedures available on the Maha e-Biz Portal Operational Prerequisites • Incorporation of Limited Liability Company, Pvt. / Public Ltd. Company • Preparation of Project Report(DPR) • Registration of IT/ITEs unit • Registration of IEM • SSI Registration • Mega Project Commissioning • Boiler Inspection Certificate (If Applicable) • Labour Welfare related Clearances • Necessary steps under Industry Promotion and Subsidies • Register Under Sales Tax • Maharashtra Fire Services (If Applicable) • NOC and consent under Water and Air Pollution Control Acts • Registration for manufacture of drugs and cosmetics (If Applicable) • Registration for Central Excise • Registration for manufacture of drugs and cosmetics (If Applicable) • Registration for Central Excise • Registration under ESIC Act • Use and storage of explosives (If Applicable) • Weights and Measures • Employee Provident Fund (EPFO) • Code Number for Export and Import IEC Code (If Applicable) • ISI Certificate Pre-Construction • Land Allotment • Agreement To Lease (AToL) and Survey Plan • Architect and Design Plan • Provisional Fire Approval • MPCB (Consent To Establish) • Building Plan Approval • Construction Water Connection • Construction Power Connection Pre-Commissioning • Drainage Completion Certificate • MPCB (Consent to Operate) • Final Fire Clearance / NOC • Building Completion Certificate • Industrial Safety Permit • Clearance from Electrical Inspector (If Applicable) • Sanction of Permanent Power

13. Multiple Industrial clearances (205) covered for various government bodies Maha-e-Biz Business Services Portal MIDC Services - 26 Directorate Of Industries Services - 13 A one stop business facilitation 205 Services Misc State & Local Govt Services - 46 Ministry of corporate Affairs - 52 Income tax, Sales Tax Excise etc. - 15 Misc Central Govt Services - 4 Petroleum Explosives Safety Orgn - 49 Operational Prerequisites Pre-Construction Post-Construction Commissioning

14. Maha e-Biz Portal – Technology Backbone Schema Land Management System File Movement System/ Doc Mgmt AutoDCR/ BPAMS General Public Maha-e-Biz Business Services Portal CEO’s Office Land Department Engineering Works Works Management (E &MD) Customers / Investors Customer / Investor MIDC IT Infrastructure Payroll AX Planning Department Land Department Fire Department Terminal Servers for WAN users Finance Department GoM Departments Payment Gateway Microsoft AX Dynamics General Administration Technical Sanction Internet / WAN Field Office Employee Single source of Data

15. Hardware and Software Requirements for Maha e-Biz Portal Software • Framework – ASP.NET framework 3.5 • Database Server – Microsoft SQL Server 2008 • Web Server – Internet Information Server 7.0 • Operating System – Windows Server 2007 Hardware • Processor: Intel(R) Xeon(R) CPU ES405 at 2.00GHz 2.00Ghz (2 Processors) • Memory (RAM):16.GB • System Type: 64-bit Operating System

16. 3.0 Benefits

17. Onestop solution for Entrepreneurs Maha e-Biz clearance enables .. One stop virtual consultations • Step by Step User guide One stop application forms • Online and printable • PDF documents available One stop submission • Processing desk information available for physical submissions One stop processing & tracking • Summary sheet indicating status via colour coding system One stop approvals & communications • Approval available online • Entrepreneurs and Government officials can directly interact

18. Snap Shot of Step by Step user guide available on the MIDC portal • Step by Step User Guide – • The first step to setup a industry in MIDC is to acquire plot/shed/gala which can be accomplished by submitting the application form along with the copy of project report and constitutional document • Once the application is approved by the concerned Regional Officer(R.O.) , offer letter will be issued within 2 days after the approval • After receiving the offer letter, the applicant has to submit final application form along with the payment of Earnest Money Deposit(EMD),within 15 days from the date of its receipt • The R.O. will issue an Allotment Order within 15 days after the receipt of EMD and within 30 days the applicant has to complete the payment of Balance Occupancy Price (BOP). The applicant shall then get the possession of Plot/Shed/Gala within 7 days on receipt of BOP by concerned R.O. • After taking over the possession, the applicant has to apply for NOC/Local Clearance (only in MMR)/S.S.I. Registration to T.A. for MMR/G.M.(DIC.) for other areas.NOC will be issued within 10 days on receipt of complete application by the concerned authority

19. Snap Shot of Step by Step user guide available on the MIDC portal • Agreement to Lease(A to L) will be executed by the concerned R.O. within 15 days on receipt of BOP and required document • The applicant will have to submit building plans to E.E.(SPA) which will be approved within 15 days on receipt of complete application • For acquiring water connection(temporary/permanent),the applicant will have to submit the application for the same to the E.E. which will be approved within 10 days from the receipt of complete application • Power connection can be acquired by submitting the application to the concerned E.E., of MSEB • If within three years the allottee fails to complete the construction and get the B.C.C. , the allottee has to apply for extension of time limit. R.O. will grant the extension within 7/15 days on receipt of complete application • The applicant has to apply for B.C.C./D.C.C./Tree plantation certificate to E.E.(SPA ) which will be issued within 21 days by the concerned authority on the receipt of complete application

20. 4.0 How the solution made a significant impact

21. 4.1 Improving Reach and increasing effectiveness • The system allows global access to services and application forms making it portable and convenient for customers to login and apply for services. • Customers no longer have to come to MIDC office for obtaining request forms and for submitting requests for various services required from MIDC • People from across the globe can now review the steps for setting up an industry in the State of Maharashtra. • Better aligned and capable to meet the service level expectations created through the Citizen Charter • Creating positive outlook for Prospective investors looking at India (in general ) and Maharashtra (in specific) as the destination

22. 4.2 - Cost Savings • The customers no longer have to visit different MIDC offices for approvals of obtaining applying for service forms & services thereby reducing the cost of resources required for getting approvals • Better facilitation means quicker response and approvals thereby reducing the time taken to setup new industries thereby saving on the inception and pre production setup costs. • The customer has the ability to track the entire application life cycle by logging on to the website through his desktop thereby reducing the number of visits to MIDC Office • Conveyance costs are cut off for the customers as the service acquisition process is entirely online • Online payment makes the process even more simpler as the customers do not need to visit the office even for payment of the required fees. Online payment provides significant cost reduction vis-à-vis Demand Draft charges that customers have to usually pay to Banks

23. Section 4.3 - Improving Customer Service • Entrepreneur guide – This service is a step by step guide to setup a unit in MIDC. It helps the interested customers to view and download list of approvals and clearances needed to start a new project • Citizen charter – End to End status tracking is possible for the service that the customers apply for through the online portal. The adherence to citizens charter can now be monitored as the customer and the MIDC officer can logon and look at the service request date and service delivery date. The possible of loss of information / papers as part of the approval process are minimal in the online portal

24. 5.0 Relevance to the industry

25. Single Stop Shop • The Maha e-Biz service is one of the few portals that have been launched by the Industrial Development Corporations in India • It is unique as it provides support to industrial units at a click of the mouse • The Maha e-Biz acts as a one stop shop for both the customers as well as individuals who wish to avail, apply and track the status’ of services offered by different departments within MIDC. • The portal provides in-depth information about the various procedural clearance required, entrepreneurs guide of various step by step approvals required for setting up an industry • Facilitation of all approvals forms through a single portal thereby reducing the hassle of collection of forms from various central and state entities. • It allows to streamline all the services under one system thereby providing customer satisfaction

26. 6.0 CV

27. Mr. M. V. Deshmukh CFO & FA (IT Head) • Mr. Milindkumar Deshmukh heads the IT function of MIDC. He has been spearheading the IT function for more than 10 years and has significant exposure to e-governance projects as he has been involved in many IT initiatives of the corporation over these years. • Mr. Milind holds an MBA and has done his masters in IT, he has also done specialized programmes on IT management from IIM - A and from IIT(B) • Of the many firsts, Mr. Milind help pioneer the adoption of Office and Outlook 2007 in MIDC for which MIDC was presented the early adopters award by Microsoft. • MIDC has successfully embarked on the path of implementation of an end to end ERP solution which is a first for any IDC in the country • In his role he has been instrumental in implementing the Land Management System for the entire MIDC and has significantly contributed towards the implementation of the Maha e-Biz portal.

28. 7.0 Details of services delivered

29. Entrepreneur Guide

30. List of Content / Services being delivered through Maha e-Biz portal • There are total of 6 MIDC department services that are currently online. • Non MIDC services include 20 different state and central departments for which forms and services are available. • The total number of services offered as part of the Maha e-Biz portal is in excess of 205 services. • Detailed list of services is available at the following website address - https://services.midcindia.org/services/AllServicesAnon.aspx

31. 8.0 Edge Factors

32. Factors • This initiative is completely first of its kind with mapping of technology on end to end process of the Customer Service Delivery • The system is a one stop shop for both the customers as well as individuals who wish to View, Avail, Apply and Acquire the services offered by different departments within MIDC • It allows the customers with end-end status tracking for the applied service • Customers need not travel personally to the offices for service acquisition as everything is served online through this system

33. Section 9 IT Captain Role

34. To Dos and the Challenges • Internal Selling of the idea for the organization to align itself to the objectives • Administrative and Management sanction to the concept • Translating the Objectives to a System Requirement for the Vendor • Preparedness for the Changeover – People, Data, Infrastructure and Processes, Budget • Adoption of the solution by the stakeholders – Internal and External • Changeover to the new way of service delivery, making it irreversible • Build sustainability in the organization – People, Processes, Infrastructure, Irreversible Adoption, Financial Budget • Transformation of decades old Government procedural system

35. Section 10 Sustainability and Scalability

36. Future Aspects • The system is built in a way that new departments and additional services of existing departments can be easily implemented on the platform • The forms can be move incrementally from L1 to L4 as per the maturity of the service providing organization • Integration of services does not need any hardware / software purchase at either end • The cost of maintenance of the system is minimal as it is blended with the overall ERP support of MIDC • The workflow of the ERP system can be easily integrated with the Maha e-Biz portal

37. Contact us at: Dr. K. Shivaji Chief Executive Officer Tel No : 91-022-26870800,22616547 Fax No : 91-022-26871587 Email : ceo@midcindia.org Investor Facilitation cell Rajesh Kulkarni General Manager, Marketing Tel No : 91-022-26870898 Fax No : 91-022-26871587 Email : rajeshkulkarni@midcindia.org Head Office Maharashtra Industrial Development Corporation Udyog Sarathi, Mahakali Caves Road, Andheri(E), Mumbai-400 093.