Ingram Micro Transforming the Services Business

1. Ingram MicroTransforming the Services Business Jay Miley June 3, 2014

2. Ingram Micro’s High-Value Distribution Strategy for Cisco Ingram Micro Depth Drives Differentiation • Build on established presence in high-growth areas • Acquire expertise in new areas to augment core capabilities and leadership Develop: Value Created Strengthen: Value Added Data Center/BTO HCS/Cloud Meraki/SourceFire Eco-Systems GSA/Promark Services Practice  • Professional Services Internet of ThingsSaaSManaged Services Excel: Value Offered • Create a foundation of operational /transactional excellence to profitably gain share and scale • Partner Segmentation Architectural Alignment Field Engagement Services Resell Ingram Micro Breadth Drives Reach

3. Moving Up the Value Stack Distributor -branded solutions backed by Cisco SMART Services, Advanced Services and Collaborative  Value Created Managed Services Partner Value Ingram Micro  Value Added Services Practice Contract management + Practice development Advisory Services with Cisco best practices Cisco Smart + Collaborative Services adoption Volume Business: Focus on fulfillment +resale Automation + operational optimization to ensure a low transaction friction Marketing to and through distribution and end user demand creation  Value Offered Resell Services Services Knowledge and Investment Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

4. New Service Offerings Services