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Future Shape of the Winner Distance Learning Program Web Tutorial #3 21 st October 2011

Future Shape of the Winner Distance Learning Program Web Tutorial #3 21 st October 2011. Participants. Sally Handlon USA. Fernando Mazon Satrustegui Spain. Andrew Clare South Africa. Albert Bamboukian Lebanon. Abbas Hizaji Kuwait. Alex MacPhie UK. Tom Peters Company ! FSW Team.

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Future Shape of the Winner Distance Learning Program Web Tutorial #3 21 st October 2011

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  1. Future Shape of the Winner Distance Learning Program Web Tutorial #3 21st October 2011

  2. Participants Sally Handlon USA Fernando Mazon Satrustegui Spain Andrew Clare South Africa Albert Bamboukian Lebanon Abbas Hizaji Kuwait Alex MacPhie UK

  3. Tom Peters Company! FSW Team Valarie Willis Madeleine McGrath Richard King Helen Green Mike Neiss David Pilbeam Val Willis Chris Nel

  4. Objectives of Web-based Tutorial #3 Finalise work on the FSW model Collect thoughts on ideal FSW applications Share TPC’s Experience of using FSW/ExAud Set assignments for next week

  5. With it (FSW), you give customers the fishing rod, and give them a framework on how to fish excellence, but they have to do the fishing, as each company is different. Fernando Mazón

  6. Brand Experiences FSW Lessons FSW Case Study Project

  7. For some clients talking about them (Excellence Examples) could be like talking to an overweight asthmatic at the base camp of Everest.. Alex MacPhie

  8. Future Shape of the Winner A Hammer Looking for Nails?

  9. What’s in it for me?

  10. What’s on clients’ agendas? • Grab the market space left by discredited banks • Get high potential people to step up • Rebuild confidence of demoralised public sector team • Avoid complacency of success

  11. Future Shape of the Winner TPC Consulting Process

  12. Using FSW Six consulting stages: What is the problem? Agree an approach Collect data/make plans Conduct the activities Observe the results Decide on next steps or finish the project

  13. Using FSW Six consulting stages: What is the problem? Agree an approach Collect data/make plans Conduct the activities Observe the results Decide on next steps orofinish the project Ambition Architecture Brand Talent Experience Execution Performance

  14. Using FSW Six consulting stages: What is the problem? Agree an approach Collect data/make plans Conduct the activities Observe the results Decide on next steps orofinish the project Ambition Architecture Brand Talent Experience Execution Performance

  15. Using FSW Six consulting stages: What is the problem? Agree an approach Collect data/make plans Conduct the activities Observe the results Decide on next steps orofinish the project Ambition Architecture Brand Talent Experience Execution Performance

  16. Using FSW Six consulting stages: What is the problem? Agree an approach Collect data/make plans Conduct the activities Observe the results Decide on next stepsorofinish the project Ambition Architecture Brand Talent Experience Execution Performance

  17. Future Shape of the Winner Making Connections

  18. Annual Sales Team Planning Meeting

  19. The energy and focus that the tool provides meant that the group were moved to stretch themselves further than they would otherwise have done. David Pilbeam Tom Peters Company

  20. I want us to become recognised for the excellence of our housing and regeneration work. Terry Fuller Regional Director Homes & Communities Agency

  21. HCA Eastern Regional Regional Team “I want us to become recognised for the excellence of our housing and regeneration work. I want us to set an example and build a reputation that will spread round to the other HCA regions. I want our people to benefit from this in their careers. This will require a radically different approach to our projects, to our partnerships and to our customers. We have to be willing to re-imagine the way we have operated in the past. We will be dealing with a new government with a different mindset and a different agenda. Therefore, we have to move now and we have to move fast. There will be times when people will want to say ‘Woah! Hold on a minute!’ But we have to press forward. We must expect the best people here to get pinched by other regions as our reputation grows.” 

  22. HCA Eastern Regional Regional Team “I want us to become recognised for the excellence of our housing and regeneration work. I want us to set an example and build a reputation that will spread round to the other HCA regions. I want our people to benefit from this in their careers. This will require a radically different approach to our projects, to our partnerships and to our customers. We have to be willing to re-imagine the way we have operated in the past. We will be dealing with a new government with a different mindset and a different agenda. Therefore, we have to move now and we have to move fast. There will be times when people will want to say ‘Woah! Hold on a minute!’ But we have to press forward. We must expect the best people here to get pinched by other regions as our reputation grows.” 

  23. HCA Eastern Regional Regional Team • Tom Peters Company’s Project to date ……. • One to One interviews • Team Development – Customer Experience • Senior Team meetings 9 months later – Fresh Ambition • Off site whole team day – 12 months later • Austerity Measures – Southern Regional Team absorbed • Whole Team Day for New Team in November 2011

  24. We must see Management as a service, not a position! Paul Carter, MD, Combustion Systems

  25. Rolls Royce Aerospace: Combustion Systems Tom Peters Company project summary: One to one interviews Early version of ExAud (PSF 32 list) Current agenda Custom design create a management (PSF/FSW) agenda Two-day residential event New ambition to excite their own people Revised work streams Legacy created

  26. This recession has knocked our business completely off course, so much so that our US division is now setting the standard for the international business! Dan Kerkel Head of Corporate Development QVC UK

  27. QVC Tom Peters Company involvement: Conducted Excellence Audit Shared results ahead of management retreat Presented results mid way through retreat Ambition and IT, non controversial Brand issues sparked debate!

  28. Using FSW: 3 Key Questions 1. Where does your consulting credibility lie? 2. What kind of client problems as you well placed to help to solve? 3. How does your expertise connect with FSW?

  29. Future Shape of the Winner Customer Issues

  30. Getting Ready for Next Time Continue the reflections – own blog, fsw community and/or your own notes. In particular, how can you see FSW fitting into your business?

  31. “Homework” 2 Complete an Excellence Audit yourself – so you know what it feels like!

  32. “Homework” 3 Study a real case, and work out what you think the ExAud tool tells us about this client’s Shape Full Instructions in Web Tutorial #4 Guidenotes below

  33. Future Shape of the Winner Distance Learning Program Web Tutorial #4 28th October 2011

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