Location: Date

1. Location:Date Certified Business Professional

2. What is CBP™ ? • An International Industry Credential in SoftSkills , Official Curriculum. • World Leaders in Essential Business Skills • 350 + Authorized Centers Globally • 30 + Centers In GCC

3. What is CBP™ ? • The certification measures the Skills & Knowledge of a CBP Candidate within a Specific Field. • Online Exams Prime

4. What is CBP™ ? • The Leading International SoftSkills Certification delivered in ARABIC. • The only Certificate Delivered through Prometric Prime in Arabic Language.

5. Why CBP™ ? • Global Standards, • Best Practices , Industry Specific. • Global Workforce, • CBP Certified Professionals • Global Recognition, • One of the fastest growing certification around the globe.

6. Why CBP™ ? • Provides differentiator by certifying that the professional can demonstrate specific skill sets that every job requires. • Develops important life‐skills that go beyond the work environment into many aspects of living.

7. Why CBP™ ?

8. Certification Track Details?

9. The CBP professional™ credential is for business professionals who wish to demonstrate expertise in a defined Subject

10. Pass Exam in one of the following

12. CBP Executive™ The CBP Executive™ credential is for business professionals who wish to demonstrate executive expertise in all five (5) CBP™ Professional areas of Leadership, Customer Service, Sales, Business Etiquetteand Business Communication.

13. Pass all the following Exams

15. The CBP Master Executive™program is for professional executives who wish to specialize in specific business segment skills such as Project Management, Business Management, Tourism & Hospitality & Technology.

16. Select one of the Master Level Courses • CBP™ Project Management • CBP™ Business Management • CBP™ Tourism & Hospitality Any one of the courses • CBP™ Computer Technology • CBP™ Sales & Marketing

18. Course Details.

20. Sales Duration 15 Hours • Modules: • Introduction to Sales • Developing a Positive Attitude • Effective Sales Prospecting • First Contact Success Strategies • Sales Qualification • Presentation Success Strategies • Resolving Objections & Successful Negotiating • Closing the Sale • Developing a Referral Program • Wrap-up & Follow-up • The Use of Technology in Sales • Test Exam Number: CBP C30-508

21. Customer Service Duration 15 Hours • Modules: • Introduction to Customer Service • Customer Service: Communication Skills • Customer Analysis: Knowing your Customer • Calming Upset Customers • Telephone Customer Service • Internet Customer Service Skills • Time Management Strategies • Stress Management Strategies • Test Exam Number: CBP C20-507

22. Leadership Duration 15 Hours • Modules: • Introduction to Effective Leadership • The Characteristics and Skills of Effective Leaders • Leadership Styles • Developing a Vision & a Mission • Effective Decision-making • Team Building for Leaders • Building Trust in Teams • Coaching as a Leader • Motivation • Leadership Summary • Test Exam Number: CBP C10-506

23. Business Communication Duration 15 Hours • Modules: • Introduction to Business Communication • Business Letter Writing • Types of Business Writing • Business Writing Styles • Writing for Special Circumstances • Communication Styles • Identifying Your Appropriate Communication Style • Communicating Effectively • Keys to Powerful Presentations • Power of Active Listening • Conflict Resolution: Approaching Conflicts Constructively • Communication Challenges • Test Exam Number: CBP C50-510

24. Business Etiquette Duration 15 Hours • Modules: • Introduction to Business Etiquette • Meeting and Greeting Interactive Scenarios • Meeting and Board-room to Protocol • Principles of Exceptional Work Behavior • Entertaining Etiquette • Multi-Cultural Challenges • Electronic and Internet Etiquette • Ethical Issues: Business challenge • Handling Sexuality at the Workplace • Creating your Business Style and Professional Image • Test Exam Number: CBP C40-509

26. Project Management Duration 30 Hours • Modules: • The Project Initiation Stage • The Project Planning Stage • The Project Implementation Stage • The Project Closing Stage • Test Exam Number: CBP E10-706

27. Business Management Duration 30 Hours • Modules: • Introduction to Management • Business Skills for Managing • Organize and Prioritize • Delegation without Micromanagement • Technology and Management • Marketing Management • Operations Management • Financial Management • Human Resources Management • Risk Management • Test Exam Number: CBP E20-707

28. Computer Technology Specialist • Course Name: Modules: • Introduction to Computers • Computer Architecture • Computer Storage Solutions • Software Applications • Networking Essentials • Internet Technology and Concepts • Electronic Commerce • Computer Security Measures • Computer Health and Safety Considerations • Intellectual Property Rights • Test Exam Number: CBP E40-709 Duration 30 Hours

29. Tourism & Hospitality • Course Name: Modules: • Introduction to Tourism & Hospitality • The Business of Tourism • Demand for Tourism • Types of Tourism • Tourism Management • Hospitality and Tourism • Customer Service in Tourism • Communication Skills in Tourism • Calming Upset Tourists • World Tourism Organization (WTO) Global Code of Ethics • Tourist Security & Safety • Tourism Glossary • Tourism Statistics as a Glance • Test Exam Number: CBP I10-810 Duration 30 Hours

31. Conflict Management Duration 10 Hours • Modules: • Understanding Conflict • The Basic Steps of Conflict Resolution • Listening Skills • Communication Skills That Support Conflict Resolution • Handling Challenging Personalities • Handling Specific Situations • Test Exam Number: CBP B12-201

32. Dynamic Decision Making Duration 10 Hours • Modules: • Assessing your Decision Making Style • Framing the Decision • Gathering Information • Analyzing the Information • Why Bad Decisions Happen • Making the Decision • Auditing The Results of Decision Making • Test Exam Number: CBP B12-202

33. Leading Through Change Duration 10 Hours • Modules: • Effects of Change • Change Responses • Leading the Change • Anchoring Change • Communicating & Reinforcing Change • Organizational Alignment • Change Resiliency • Test Exam Number: CBP B12-203

34. Motivating Employees Duration 10 Hours • Modules: • The Foundation of Motivation • Fostering Motivation as a Manager • Encouraging Employees’ Intrinsic Motivation • Overcoming Obstacles to Motivation • Test Exam Number: CBP B12-204

35. Secrets of Management Success Duration 10 Hours • Modules: • The New Work Environment • Supervisory Styles • The Model for Keeping Responsibility where it Belongs • Applying the Model to Behavior & Performance Problems • Counseling and Mentoring • Test Exam Number: CBP B12-205

36. How to Become Certified? Candidates should: • Study CBP Course at an Authorized Training Providers (ATP). • Register & Pass the Online CBP Exam. • CBP Certificate will Be delivered to the testing Center at which the candidate sat for the exam within 45 to 60 days.

37. How to be Certified Instructors? Instructors should: • Submit their CV to the CBP Evaluation Committee. • Achieve the CBP Professional Credentials with an Exam Score of 90% and Above.

38. How to be ATP? Training Centers should: • Fill in Application form and send to TRACK. • Sign the Authorization Agreement. • Certify an Instructor with Three months of Operation.

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