RDTTS Managed Services Offering

1. RDTTSManaged Services Offering Contact information: SDVOSB President – David R. Goldsworthy dgoldsworthy@RDTTS.com Vice-Pres. Finance and Contracts – Lynn S. Cupp lcupp@RDTTS.com Office: (757) 392-1915 Fax: (757) 392-1446 Web: www.RDTTS.com

2. Capabilities • “IMAC” • Installation • Moves • Adds • Changes • 3rd Party Maintenance • OEM Support • Multiple OEM Support • Server • Mainframe • Storage • Managed Services: • Help Desk • Server Management • Inventory Management • Tech Support • NOC • Break/Fix • Disaster Recovery / Back Up ISO 9001 – 2000 Compliant

3. StrategyOverview • Our Initial approach: • Subcontract first and Prime second • Develop Business relationships with: • Large Businesses under Mentor Protégé Programs • Other SDVOSB • Other VOSB • WOSB • 8(a) SDB Business

4. Prior Corporate Management Relationships: IMACOverview Federal • USDA RD & FSA • JFCOM • NAVAIR TSD • DISA/DITCO • US Army • US Air Force • US Navy • DAPS Commercial • Northrop Grumman • SATCO • CSC • CUBIC • KCI • Wachovia Bank • Black River Computers • NEVERFAIL • CSC

5. Devices Supported: Voice: Phones (ATS, PBX, VOIP) Data Servers PCs Printers Computer/Data Center DASD Storage Tape Libraries Network Infrastructure Routers Hubs Switches Cabling Capacity Planning Design Connectivity Load Balancing Firewalls IMACSolutions

6. IMACSolutions • Installation of new equipment • De-installation and disposal • Major reconfiguration of existing customer premise equipment • Asset warehousing, refurbishing, and redistribution

7. 3rd Party Maintenance Overview • Can provide support for: • Juniper • TopLayer • Foundry • IBM • Dell • CyberGuard • COMPAQ • SONY • Bluecoat • CISCO • Quantum • Exabyte • HP • Tandem • Gateway • Lexmark

8. Managed Services Solutions Overview Managed Services: • Depot Services • Help Desk • Break Fix • NOC • Server Management • Disaster Recovery / Backup-Neverfail • Inventory Management

9. Managed Services Solutions: Help Desk Managed Services: • Help Desk • Take service calls • Web login • Resolve by phone or dispatch Field Engineer • Ship or send parts with field engineer to install • UPS/FEDEX or Express counter to counter • Trouble management reporting • Web enabled report integration for customer viewing and reporting • Crystal reports for customized contract reporting

10. Managed Services: Break Fix Field Service Maintenance Lowest Replaceable Unit Products Supported Over 120 OEM’s Over 600 Products National In Scope Onsite personnel On call or available for permanent assignment Managed Services Solutions: Break / Fix • Complete replacement • Field Engineer dispatch • Equipment Upgrades • SLA’s can be negotiated: • 2 hour • 4 hour • Same day • Next Business Day

11. Managed Services Capabilities: OEM’s Solutions: Break / Fix

12. Managed Services Solutions: Server Management Managed Services: • Server Management • Scope: Hardware and OS (Linux/Unix/Windows) • Remote Monitoring and Maintenance on backside of the firewall • On site network management and technical support • SLA’s on/off site , management of multiple maintenance providers • Business process / security consulting / information assurance • Network administration • Load applications • Tuning • Capacity planning • IP Addressing • Virus protection

13. Solutions: Network Operations Center Managed Services Managed Services: • Network Operations Center (NOC) • Network Monitoring to Lowest Replaceable Unit (LRU) • Diagnosing errors • Dispatching technicians • Monitoring, analysis, configuration and repair • Management reporting • Standard and custom • Crystal Reports

14. Solutions: Inventory Management Managed Services Managed Services: • Inventory Management • Customer Premise • Inventory Audit • Asset Management • Technology obsolescence and/or redeployment • Sold & recapture • Non-profits • Donations for tax treatment • Warehouse surplus assets • Inventory management - on/off site • Theft protection • Shipping / pick / pack • Replace asset with existing configuration

15. Solutions: Disaster Recovery & Backup Managed Services Managed Services: • Disaster Recovery / Backup • Consulting • Backup on Site and off-site storage services • Recovery program • Continuity of operations • NEVERFAIL-GSA Schedule GS-35F-0567S • Mid-Atlantic premiere Partner

16. Solutions: Depot Services Managed Services Managed Services: • Depot Services • Re-conditioned failed components • Quality Assurance & Redeploy • Crystal reports for customized contract reporting • Disposal services • Excess spares • Parts inventory • Systems • Processors • Storage Devices

17. Contact Information Managed Services Contact information: RDTTS is a SDVOSB President – David R. Goldsworthy dgoldsworthy@RDTTS.com Vice-Pres. Finance and Contracts – Lynn S. Cupp lcupp@RDTTS.com Security/Office Manager – Fred Michael fmichael@RDTTS.com Proposal Manager – Frank Bryce fbryce@RDTTS.com HR Manager - Linda Goldsworthy lgoldsworthy@RDTTS.com Office: (757) 392-1915 Fax: (757) 392-1446 Web:www.RDTTS.com 1112 Jensen Dr., Suite101 Cell phones: Virginia Beach, VA 23451 Dave (757) 593-1847 Lynn (757) 515-2751 Fred (757) 635-4708 Frank (757) 672-9037 Linda (757) 593-1849