Welcome to the

1. Welcome to the • UC Voice IT Pro/TUC Kickoff

3. UC Voice Implementation Plan Greg Gulick - UC Program Manager

4. Unified Communications What is Unified Communications? It’s NOT just a replacement for your phone

6. Partnership - ATAG • Chuck Thompson, Assistant Dean and Director of OIS, College of Engineering; ATAG Chair • Michael T. DeLorenzo, Associate Vice Chancellor for Student Affairs; Interim Associate Chancellor, Office of the Chancellor; Director for Auxiliary Services, Student Affairs • Craig L. Flowers, Director of Computing Services, Vet Medicine Administration, College of Veterinary Medicine • William G. Goodman, Assistant Dean for Administration & Technology, Applied Health Sciences Administration, College of Applied Health Sciences • Keith A. Marshall, Associate Provost for Enrollment Management, Office of the Provost and Vice Chancellor for Academic Affairs • Deanna M. Raineri, Associate Dean, LAS Administration, College of Liberal Arts and Sciences • David Gerstenecker, Interim Chief Information Officer, College of Agricultural, Consumer, and Environmental Sciences

7. Broad Schedule Email and Calendar - December 2011 Voice - Phones Converted to Unified Communications Voice Services - By June 2012

8. Service Descriptions Traditional Phone Service will still be available

9. Challenges - Schedule - Large Number of Accounts - Adoption - Multiple Ways Phones are Used - E911

10. Approach: Stages - Early Adopters – For Testing and Preparation - Bridge - Implementation of All Users in Parallel with Existing Phone Service - Production – Existing Phone Service Decommissioned Leaving New Voice Service as Primary

11. Approach: Stages

12. Bridge 1. Software Clients Already Available on the Webstore 2. All Individual Accounts Enabled on the Server 3. Parallel Operation with Existing Phone Line 4. Implement IP Phones for Users that Need Them 5. Implement Special Usage Situations

13. Approach: Stages

14. What’s Next?

15. UC Landing Page, HelpDesk & Support Joe Yun - CRM Consultant and OnSite Manager

30. CITES Help Desk consult@illinois.edu 244-7000

31. Open Sessions for IT Pros/TUCs Thursdays in October from 3pm - 4pm L410 DCL Call-In Will Be Available We will take feedback as to location/time

32. UC Voice Service Subhan Malick - UC Voice Service Manager

33. Terminology Centrex: Current Campus Telephone Service using AT&T from AT&T VoIP: Voice Over Internet Protocol Internet Telephony UC Voice: New Campus Telephone Component for UC (using Microsoft Lync) Lync: Microsoft’s Commercial Product Name of UC Voice Softphone: Lync Software Running on Your Computer

34. Terminology Audio Accessories: Headsets, USB Phones These Accessories are meant to be used in conjunction with the softphone IP Phones: Hardware Based Phones Need a Network Jack

35. IP Phones Desk Phones – Aastra 6725ip & Polycom CX600 - Full Featured - For Non-Windows and Non-Mac Users - No PoE Support

36. IP Phones Common Area Phones – Aastra 6721ip & Polycom CX500 - Lobby Types; Configured with Restrictive Dialing Policy - Users Can Temporarily Sign in as themselves - PoE Support Where Avail

37. IP Phones Conference Room Phones – Polycom CX3000 - Generally Configured the same as common area with same dialing policy as current Centrex phone - PoE Supported

38. IP Phone Deployment Best practice is to put phones on their own VLAN, called “Voice VLAN” - Traffic separation so phones don’t have to hear broadcast from departmental VLANs - IP Phones on private campus routed IPv4 space - DHCP options won’t conflict Use Iris to enable/disable voice VLAN

39. Iris - Enabling Voice VLAN

40. Dual-Mode Ports - Department network (untagged) - Voice network (tagged).

42. Iris - MAC Addresses

43. Q&A Areas and Device Showcase Also, Please Enjoy the Refreshments!