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Reflections

Reflections. Molly Kellogg’s Step by Step Training 2013. Open ended questions Affirmations Reflections Summaries. OARS. Why reflect? What is reflecting? When to reflect? How to use reflections effectively. OBJECTIVES. Clarity of observation is possible

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Reflections

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  1. Reflections Molly Kellogg’s Step by Step Training 2013

  2. Open ended questions • Affirmations • Reflections • Summaries OARS

  3. Why reflect? • What is reflecting? • When to reflect? • How to use reflections effectively OBJECTIVES

  4. Clarity of observation is possible only when we are able to suspend judgment. …Shane Paul x

  5. Active listening

  6. Restate what you hear • Make a guess about meaning and say it as a statement What you do…

  7. Reflect what we guess • Takes a few seconds • Rephrase key insights What we do…

  8. Mirroring

  9. Body language • Tone of voice • One word • A phrase • An emotion • A whole concept or process You can reflect on…

  10. You really dislike spinach • Cooking is not fun for you • You’re confused about how to chose foods • Ice cream helps calm you down after work Reflecting sounds like…

  11. You have a very busy work schedule • You do want to be stronger • You care a lot about your kids • You haven’t yet found a way to do that Reflecting sounds like…

  12. Simple • Double-sided • Reflection with a reframe • Reflection with a twist • Summary Types of reflections…

  13. Simple

  14. Double

  15. Deeper reflection with a reframe or a twist

  16. Summaries

  17. After an open ended question • When client is thinking about change • When you hear ambivalence • When you hear strong feeling • When you sense resistance When to reflect…

  18. Open ended questions

  19. Change talk

  20. Ambivalence

  21. Strong feelings

  22. Rolling with resistance…

  23. Change talk: desire, ability, reasons, need, commitment, taking steps • Ambivalence • Meaning/values/beliefs • Knowledge/experience • Short summaries What to reflect…

  24. Values/ beliefs

  25. Knowledge and experience

  26. Checks assumptions • Maximizes information exchange • Conveys respect and empathy • Highlights and encourages change talk • Builds rapport • Helps us stay client centered What reflecting does…

  27. Reminds us that almost all the answers are in the client • Slows down the process when stuck • Helps clients see and work through ambivalence • Helps when you don’t have a clue what to do or say What reflecting does…

  28. Statements, not questions • Inflection goes down at end of statement • Brief, short and simple • Frequent, more reflections than questions • Focused on client Powerful reflections are…

  29. You can't fake listening, it shows. …Raquel Welch x

  30. Observe what you do now • Choose a type of reflection to practice • Practice with friends and family • Find one new thing to reflect with each interaction Practice reflecting…

  31. Reflecting is something to practice many times until it becomes a part of your way of being with other people. …Molly Kellogg Reflecting is somethingto practice many timesuntil it becomes a part ofyour way of beingwith other people.

  32. Find a Partner • Ask: “What do you think about what was just covered with reflections?” • Reflect back on your partner’s response • Switch Reflection Practice and Discussion

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