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BBQ Chips and Rush Limbaugh - Challenges of Building Rapport

TB Talk – New England. BBQ Chips and Rush Limbaugh - Challenges of Building Rapport. Adriene Whitaker, RN, BSN, MPH Maine CDC September 23, 2009. Patient History. 48 y/o African-American male Self referred to EtOH detox center Detox center: TSTs for all new patients upon admission

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BBQ Chips and Rush Limbaugh - Challenges of Building Rapport

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  1. TB Talk – New England BBQ Chips and Rush Limbaugh - Challenges of Building Rapport Adriene Whitaker, RN, BSN, MPH Maine CDC September 23, 2009

  2. Patient History • 48 y/o African-American male • Self referred to EtOH detox center • Detox center: TSTs for all new patients upon admission • TST planted 4/27: cough, night sweats, fever, nebs given q4 • TST read 4/29: 22mm ER

  3. Hospital Admission • Admitted 4-29-09 • CXR: LUL cavitary lesion • Placed in airborne infection isolation room • Induced sputum: smear+, DNA probe+,culture+, pan-sensitive • Started 4-drug therapy 5-1-09

  4. Knowns Diabetes mellitus HTN HIV status Unknowns Surgical history? Symptom onset? Medical History Every physician interview’s results were different

  5. Knowns EtOH abuse (currently detoxing) Currently unemployed Smoker Family out of state Navy 6 years, currently on disability Unknowns IV drug use? Drug abuse? Travel history? Work history? Current housing? Social History

  6. Patient Interviewing • Unable to ask any follow-up questions • “You already asked that question. I’m not going to repeat myself.” • “Why do you need to know that?” • No names of close contacts • Time intervals inconsistent • Social history inconsistent • Anxiety over isolation, financial, privacy

  7. Initial Patient Interview “I am a very educated man and if I’ve been able to do my diabetes medications on my own I am sure I can do the TB medications on my own without you. On your way out, would you mind getting me some BBQ chips downstairs in the cafeteria? I’d do it myself but they won’t let me out of here.”

  8. What approaches would you take in this challenging situation?

  9. Game Plan • Perceptive observation: what makes them tick, what do they need? • Reinforce the good, remedy the bad • Trust — Consistently follow through on deliverables

  10. Example: Ego • Observation: Repeated references to being an “educated man,” trying hard to be in control of the flow of information, “fetch me some chips” • Got technical in talking about TB • Gentle in trying to extract information • Brought chips

  11. Ego: After Discharge • Continued to praise knowledge • Started listening to talk radio, reinforced worldview, built rapport • Tolerant of arbitrary changes to DOT times, incentive days, etc.

  12. Example: Anxiety • Observation: Detoxing, unable to smoke, fear of TB stigma, out of work (can’t pay bills, can’t get new work in isolation) • Assured of privacy • TB Control assists with medical bills • Nicotine inhaler, anti-anxiety medication • Promised incentives/enablers

  13. Anxiety: After Discharge • Deliveredon incentives/enablers • Elaborate PAPR protocol (privacy) • Physician’s note for school to help obtain tuition reimbursement • Continued TB education • Provided timelines

  14. Other Observations • Hat collection • New England sports • Common travel locations • taking trip to his original hometown • Working out • Politics • Social activities

  15. Trust • Successful treatment depends heavily on voluntary compliance • Show up when you say • Do what you say you’ll do • Validate feelings • Compassion • Be respectful/nonjudgmental • Leave prejudices at the door

  16. Contact Investigation • Patient requested PHN NOT test anyone in his residence • Patient poor historian in identifying close contacts • Difficult to identify high/med/low contacts • First priority always patient treatment Where do we go from here?

  17. Contact Investigation • Supervisor TST tested co-residents to avoid associating primary PHN with TB • Relied on key informants: • Former landlord • Current landlord • Contacts • Former employer • Detox Center

  18. Contacts Identified • Former Residence (last resided 8/08) • 4 contacts identified: • 2 negatives • 1 Prior positive • 1 Reactor • Current Residence (8/08 to present) • 60 Residents identified • 20 Baseline TST • 11 Post Exposure TST • 1 Converter • 3 Reactors • 1 Prior positive

  19. Contact Identified Cont. • Former Employer • 1 Contact • 1 negative • Detox Center Roommates • 7 contacts • 1 previous positive • 4 Baseline TSTs • 2 post exposure TSTs • No Reactors • No Converters • Detox Center Staff • 26 contacts • 2 previous positives, 1 Hx of allergic reaction to PPD • 21 baseline TSTs • 17 post exposures • 1 Converter

  20. Outreach To Contacts • Landlord forbid on-site TST testing at residence • Contact letters sent to last listed address • Contact letters to homeless shelters • Reviewed contact list with homeless providers and Health Care for the Homeless

  21. Conclusion • Perceptive observation • Think about what makes them tick • Insights/picking up details can be invaluable in contact investigation • Trust • Follow through • Be reliable • Have compassion

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