Quality Teaching

1. Quality Teaching Presenter Dr. Mari Hadley

2. BACK TO BASICS • What is the definition of a student? • Why is it important to view students as more than customers? • Why is it important to provide quality teaching instruction to students? • How does poor teaching instruction affect an institution? A student?

3. STUDENT NEEDS • Respect • Recognition and remembrance • Appreciation • Orderly and timely feedback • Importance • Understanding • Empathy • Sensitivity • Satisfaction • Comfortable

4. Examples of basic student needs • Understood: Information student is sending needs to be interpreted correctly. Barriers to communication that can affect the message can include emotions and language differences. • Importance: Students like to feel they are important. Their egos and self-esteem have a significant impact on the student’s perception of the learning they are receiving. When you acknowledge the diversity of students it makes the student feel they are special. • Comfortable: Students need to feel comfortable both psychologically and physically in the learning environment. They need to learn in a comfortable atmosphere free of clutter. They need to have the confidence their education will be provided properly and that you have the ability to meet their learning needs.

5. STUDENT PERCEPTIONS • Body language • appearance • attitude • tone of voice

6. Body Language Negative messages: • Avoiding eye contact while talking or listening. • Harried or rushed body movement. • Missing or forced smile. • Uptight or anxious facial expressions. Positive messages: • Maintained eye contact while talking and listening. • Relaxed and controlled body movement. • Natural and comfortable smile. • Relaxed facial expressions.

7. Appearance • Classroom appearance • Classroom etiquette • Co-worker interactions • Phone techniques • Teamwork

8. Attitude Attitude can be defined as a state of mind determining how you view things • Student relations are an important part of your job. • Satisfied students are essential to the success of P&A Scholars Beauty School. • Quality teaching is learned not inherited. • Your level of job satisfaction is displayed by your attitude.

9. Tone of voice • Adequate teaching and quality teaching • Slight inflections may indicate anxiety or impatience • Associate stuttering or muttering as indicators of confusion or lack of knowledge • Tone of your voice projects confidence and your teaching knowledge.

10. COMMUNICATION • Communicate the message clearly and concisely. • Ask relevant questions. • Use active listening skills

11. Teaching barriers and solutions to communication problems • Speaking in jargon. Solution: Assess student background and experience level and gear phrases and words to their level. • Control the conversation: Solution: Allow the student the opportunity to respond and ask questions. • Transmit conflicting messages. Solution: Talk openly and honestly with words, tones, and gestures that correspond with each other rather than collide. • Misinterpretation of student concern. Solution: Listen for the real student concern without making assumptions • Canned responses. Solution: Refrain from using rehearsed responses that seem unnatural to the student. • Distracting mannerisms from both parties. Solution: Reduce outside interference that can diminish concentration for the student and personnel. • Assumption student understands information. Solution: Teachers have a level of knowledge and experience that student lacks. Therefore, teachers must constantly check for student understanding.

12. DIFFICULT STUDENTS Students have many challenges in completing their schoolwork • Financial issues • Childcare • Family problems • Managing their life in general.

13. LEARN Approach When a student becomes difficult: • Remember you are not the cause of their concerns. • The student may need to vent their frustrations to someone. • Do not take the student’s animosity personally • Be professional in all interactions with students.

14. L: Listen • Listen very intently. • Allow the student to vent. • Don’t interrupt the student. • Diffuse the student’s anger.

15. E: Explain • Explain how situation occurred. • Discuss potential solutions. • Answer the student’s questions completely. • Summarize the situation for clarity.

16. A: Always • Apologize for situation. • Assure the student the situation is not personal. • Treat the student courteously. • Keep a smile on your face.

17. R: Respond • Respond quickly to the student’s issues. • Go the extra mile to appease the student. • Resolve the situation quickly. • Follow-up with the student to ensure the issue was resolved.

18. N: Never • Hide behind policies and procedures. • Express what you cannot do to resolve the situation. • Assume the student understands. • Display anger in front of the student.

19. BE PROACTIVE Six ways to anticipate student needs: • Talk with students. • Utilize your expertise to anticipate student questions and needs. • Conduct frequent oral and written surveys. • Identify and monitor frequent problems. • Put yourself in the position of a student. • Become sensitive to student’s verbal and nonverbal signals.

20. STUDENT SATISFACTION • When the student received the instruction. • The type of instruction the student received. • How they wanted to be taught.

21. Student Opinions • The student is pleased when the teaching experience meets their expectations and satisfies their requirements if he/she responds “yes” to instructor inquiries. • The student is hopeful the teaching experience will eventually meet their expectations and satisfies their requirements if he/she responds “no” to instructor inquiries. • The student is dissatisfied when the teaching experience does not meet their expectations nor satisfy their requirements and the teachers do not inquire about their satisfaction.

22. Increase student satisfaction • Check for student satisfaction during every class. • Develop steps to check for student satisfaction. • Apologize for issues during the learning experience. • Accept student expressions of dissatisfaction without animosity. • Determine the student’s unmet needs and arrange for resolution. • End the learning experience with agreement that the student is satisfied or there is no resolution to the matter.

23. Quality Teaching • Quality teaching delivery starts and finishes with the student requirements/expectations. • Quality teaching means doing everything you can to make sure the student gets the knowledge that is needed. • Institutions with a strong teaching culture strive for excellence in serving the student. • A student’s requirements become his/her expectations of teaching.

24. Lack of Quality Teaching • Retention • Student satisfaction • Enrollment • Student complaints • Difficult situations

25. Teacher Responsibilities • Accept responsibility for providing timely feedback in a courteous manner. • Acknowledge and understand that the success of an institution depends on good quality teaching. • Learns and practices quality teaching in a positive manner.

26. Quality Teaching Key Points • The success of an institution depends on the students. Students will not return unless they are treated professionally and courteously. • Administrators normally talk with only a few students each week. Teachers talk with dozens of students daily. • Teachers working directly with students occupy a position of trust. • Teachers build institutions with a reputation for providing quality teaching over time.

27. BOTTOM LINE • Better understanding of the student: Students want to be treated appropriately and will continue their enrollment at institutions that promote quality teaching. • Educational competition: Institutional survival depends on establishing a competitive edge. • Growth in the education industry: There are more institutions providing educational degrees and programs than ever. Students have more choices in determining where they want to attend. • Enrollment and retention: The essence of any institution is retaining students. Increasing enrollment is essential for the growth of the institution. This means institutions have to attract new students and retain current students. Quality helps make this happen.

28. Questions