1 / 18

Knowledge Management & Organization Development

Knowledge Management & Organization Development. Regardless of your business, KM is getting the right information to the right people at the right time for the right decision. Objectives. Describe the shift from tangible to intangible assets

bryony
Download Presentation

Knowledge Management & Organization Development

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Knowledge Management & Organization Development Regardless of your business, KM is getting the right information to the right people at the right time for the right decision

  2. Objectives • Describe the shift from tangible to intangible assets • Define knowledge management with reference to data, information, knowledge and wisdom • Explain the role of knowledge management within OD efforts • Introduce the technique of Social Network Analysis as a way of describing knowledge networks • Consider the current state of knowledge management in your organization in the context of OD

  3. Branding. Loyalty, trademarks, reputation • Contracts, licenses, customer lists • organizational models, software, proprietary processes, franchise rights • R&D, patents, human capital, intellectual property The book value of companies has shown a significant increase in the value of intangible to tangible assets

  4. What’s the difference between data, information, knowledge, and wisdom? Smarter than the average caveman…

  5. Interpretation What are connections? What does it reflect/mean? Information V V Reflective Learning Cycle (Wisdom) Application What will happen next? What can we do differently? Reflection/Awareness What do you notice? Data V V Knowledge Task origin Engagement Do it! Task Completion

  6. Why KM in OD? …because during organizational change and transition it is likely that some people will be reassigned, relocated, retired, or replaced …and because new information systems may or may not be designed, accepted or used by the people who need it …the result: loss of valuable experience, expertise and knowledge, some of which may go to competitors …that can take years and even more people to replace or reinvent it

  7. Knowledge attrition due to turnover is 20% with 80% of Companies concerned • Mergers increased 30-fold since 1980; demand for integrating diverse knowledge models • Digitally stored business critical data has annual growth rate of 80%; needs logical organization for storage, access, & use • E-learning is increasingly used for KM

  8. Technology 10% People Processes 70% 20%

  9. http://www.wellsphere.com/healthcare-industry-policy-article/emr-implementation-meta-framework/462007http://www.wellsphere.com/healthcare-industry-policy-article/emr-implementation-meta-framework/462007

  10. Social Network Analysis • SNA is a graphic tool that enables measurement and visualization of the connections among people. It can: • facilitate the flow of information across people and boundaries • identify the key information brokers, thought leaders and bottlenecks • utilize the existing social structures for communicating key information & influencing change • help identify gaps in collaboration • Be used for pre- post intervention comparisons as metrics of change • Whom do you typically turn to for help in thinking through a new or challenging problem at work? • Whom are you likely to turn to in order to discuss a new or innovative idea? • Whom do you typically give work-related information? • Whom do you turn to for input prior to making an important decision? • Whom do you feel has contributed to your professional growth and development?

  11. What does this suggest about how “siloed” the organization is?

  12. Social Network Analysis reflecting OD effects on teams Before After

  13. KM audit: How is key knowledge created, stored, shared and utilized in the organization so that it provides healthy organizational functioning and competitive positioning? • Change audit: what do we know about how people are likely to react to change? Who are stakeholder groups and key people? How should information about change be disseminated? Identification of knowledge needs 1. Discovery of existing knowledge 3. Creation of new knowledge 2. Acquisition of knowledge 4. Storage & organization of knowledge 5. Sharing of knowledge 6. Use & application of knowledge

  14. The Role of Business Knowledge • What are some key areas of knowledge in your organization, without which your efforts would be difficult or even fail? • How is knowledge handled (stored, communicated, used) in your organization? • What kind of organizational change would disrupt your current knowledge management? • How would a new and essential information management system be accepted by employees? • What would they have to do differently and how would they respond? This is the challenge of OD in KM

  15. Early Knowledge Management “We should write that spot down” END

More Related