Introduction To Salesforce

1. Introduction To Salesforce Learn Salesforce Basics Himanshu Himanshuparashar@icloud.com

3. Introduction • Salesforce is the worlds' first and most popular CRM system headquartered in San Francisco. • It was founded in March 1999 by former Oracle executive Marc Benioff and Parker Harris • Low cost, Low risk Cloud based solution software service to buy • Multitenant Architecture

4. Multitenant Architecture

5. What is CRM CRM is Model used to manage an Organisation’s interactions Phone Call Meetings Email Social media With customers and prospects pertaining to Sales Marketing Support

7. Salesforce Salesforce Applications CRM Service Cloud Sales Cloud App Exchange Custom Apps

8. Salesforce Editions • Contact Manager Edition • Group Edition • Developer Edition • Personal Edition • Professional Edition • Enterprise Edition • Unlimited Edition • Performance Edition • Database.com Edition

10. Salesforce Data Model (Objects) Sales Objects—includes accounts, contacts, opportunities, leads, campaigns, and other related objects Task and Event Objects—includes tasks and events and their related objects Support Objects—includes cases and solutions and their related objects Document, Note, and Attachment Objects—includes documents, notes, and attachments and their related objects User and Profile Objects—includes users, profiles, and roles Record Type Objects—includes record types and business processes and their related objects Product and Schedule Objects—includes opportunities, products, and schedules Sharing and Team Selling Objects—includes account teams, sales teams, and sharing objects Territory Management—includes territories and related objects Process Objects—includes approval processes and related objects Content Objects—includes content and workspaces and their related objects. Salesforce Chatter Objects—includes objects related to feeds.

12. Watching videos and reading books is not enough A saying, “Newbies will make many, many mistakes but in the actual doing it that they have the best chance of learning, improving and mastering. This is the only thing that counts in the end - doing it.

13. Must have https://developer.salesforce.com

14. Personal Information

15. Personal Information

16. Objects Tab

17. List Views / Enhanced List Views

18. Detail Page

19. URL & ID generation of records Whenever you are going to see any record details, the URL something :- https://na6.salesforce.com/00Q8000000YYIet This is record unqiue ID, for particular org It will be 15 or 18 digit (starting 3 characters represent the Object) 00QXXXXXXXXXXXX

20. Setup Screen

23. Relationships

24. Self Relationships A self Relationship is a lookup relationship to the same object. For Example:- User Object has a special type of lookup relationship: the hierarchy relationship. For example a hierarchy relationship allows developers to create a Manager field on the User object to relate another User. Many to Many Relationships • We can achieve this type of relationships , by creating a junction object to connect 2 objects. • A junction object is a Custom object with 2 master-child relationships.

26. Instance Types • Dev Environment (CS) • Sandbox Environment • Production Environment

27. Thank You!