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Mr. Richard S. Page, Chief Operating Officer

DeCA Update. Mr. Richard S. Page, Chief Operating Officer. Sergeant Merlin German, USMC November 15, 1985 – April 11, 2008 “Got 3% Chance of Survival, what ya gonna do?” A). Fight Through B). Stay Strong C). Overcome Because I Am a Warrior D). All of the Above.

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Mr. Richard S. Page, Chief Operating Officer

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  1. DeCA Update Mr. Richard S. Page, Chief Operating Officer

  2. Sergeant Merlin German, USMC November 15, 1985 – April 11, 2008 “Got 3% Chance of Survival, what ya gonna do?” A). Fight Through B). Stay Strong C). Overcome Because I Am a Warrior D). All of the Above “A veteran - whether active duty, retired, National Guard, or Reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'” (Author unknown)

  3. Performance Metrics • Sales • YTD through May: $3.853B (+ $178M) • Costs • 2008 Goal: $1.267.7B • Actual (through March): $617.3M (48.7% execution) • Patron Satisfaction • 4.60 (out of 5.0) • American Customer Satisfaction Index • National average for commercial grocers: 76 • DeCA’s score: 77 • Benefit Value • Target: 30% Actual: 31.9% • Clean Audit Opinion: 6th straight year • Highest score in DoD for FY 2007 Statement of Assurance for internal controls—Second year in a row

  4. DeCA East Award Winners • Best Commissary • MCAS New River, NC – Best Large Commissary in the U.S. • NAS Key West, FL – Best Small Commissary in the U.S. • Patrick AFB, FL – Best Superstore • Outreach • Fort Drum, NY – Guard/Reserve • Best Merchandising • Fort Eustis, VA – Large Store in the U.S. • NAS Patuxent River, MD – Small Store in the U.S. • COMEX – Promotional Display Compliance • Fort Myer, VA – Best Store • Zone 29 – Best Zone

  5. From FMI 2008 • Average weekly sales for U.S. stores with sales over $2M per year for CY 2007 • DeCA: $527, 679 Retail: $294,454 • Average sales growth—Identical store DeCA: 2.2% Retail: 0 • Shrink percentages for CY 2007 • DeCA: -.40% Retail: -1.52 • Food Safety—Best in Class! • Information Assurance—Best in Class! • Leadership Development—We face the same challenges! • Partnerships—Best in the business!

  6. Cooperative Efforts

  7. Partnerships • Military Resale Industry / ALA • DoD / Military Services • TRICARE • Military OneSource • DoDDS • Mental Health Self Assessment Program (MHSAP) • Military Associations • Non-profit organizations • Military Exchanges 7

  8. Partnerships: Military Exchanges • Joint Communications • Customer lined to AAFES via www.commissaries.com • Mailers, weekly ads, radio, catalogs • Joint Construction • Town Center Concept • Joint Business Processes • Exploring and leveraging promotional affinities • WOW – Europe • Sister Service Report Viewer (SSRV) From Competition to Cooperation

  9. Sales

  10. May figures will change slightly as all accounts not closed YTD Sales through May Sales Forecast Attainment Status thru 8 Months (2/3 of Year) Sales Results 3% Growth 1.8% Inflation

  11. The Sky's the Limit!!! $6 Billion FY 2009

  12. Club Pack Sales History *3 MONTH SALES VS 4 MONTH SALES FOR 2007

  13. WW Case Lot Sale • DeCA East 19.5% Increase • May 2008: $8.46M • May 2007: $7.08M • DeCA West 32% Increase • May 2008: $6.12M • May 2007: $4.63M • DeCA Europe - 5.8% Decrease • May 2008: $730K • May 2007: $775K

  14. Guard & Reserve

  15. Guard & Reserve On-Site Sales • Major undertaking to deliver benefit to G&R • Industry is a key player • Over 100 this year—expand to up to 400 by 2010 • Activations to remain at current levels indefinitely • This is the right thing to do for our customers!! • Guard/Reserve Sales Status • FY 2007: Sales at 21 Guard/Reserve locations • Sales were $1.63 million • FY 2008: 124 sales planned • 36 completed, 48 scheduled, 40 planned but dates TBD • Sales for the 36 completed sales are over $2.1 million

  16. Guard & Reserve On-Site Sales • Expanded Access • On-site Sales • Partnership (DeCA, Industry, Installation) Success • Communicate “Quality of Life” commissary benefit • Hire military family members • Guard/Reserve On-site Sales System • Virtual Commissary • Outreach • “Discover Your Benefit” Campaign Commissary Onsite Sales: Delivering the Benefit!

  17. Niagara Falls, NY 266 Customer Transactions $26,161 In Sales

  18. Hilo, Hawaii 900+ Customer Transactions $187,175 In Sales

  19. Charlotte, NC 2,265 Customer Transactions $233,414 In Sales

  20. Investments

  21. Workforce Development • Workforce of the Future • NSPS • Military family members • Wounded Warrior Program • Intern Program • Leadership Development • Employee Quality of Life

  22. CARTS • Deployment Status • On track to fully deploy 259 commissaries by August 2008 • SCOs account for 29% of total lanes • Follow on deployment begins Fall 2008 to adjust lane configurations at select • commissaries as recommended by operational community • Prioritized by operations as funding is available • System Support • Availability goal of 98% • Balancing Help Desk support with deployments is a primary issue • Improvement Progress: • Fine tune Tier 1 • Establish IBM Region POC • Publish CARTS newsletter • Establish Field Review Board

  23. CAO -- Daily Forecasting • What is it? • CAO Order Forecast will run daily vs. weekly for every item • Why do we need it? • Provides for a much more accurate forecasting capability • Resolves issues for stores with a 7 day order lead-time or longer • When will we get it? • Beta Testing at Pearl Harbor and Fort Lewis • Scheduled to begin around October 31, 2008 • Testing will last two weeks, or longer if needed • Deployment to rest of Hawaii two weeks later • Rest of CoNUS stores to follow

  24. "Going Greener"

  25. Focused on "Green" Efforts • Listening to our customers • Earth Friendly Days promotion featuring “Go Green” products • April 17-30, 2008 promotion • Coincided with Earth Day (April 22) and Arbor Day (April 25) • Leveraging explosive category growth for green and organic products – tripled SKUs in the last six months • Reusable grocery bags • Over 1 million DeCA imprinted non-thermal bags • sold Oct 2007 to date • Over 500,000 non-imprinted thermal bags sold 2005 to date

  26. Focused on "Green" Efforts • Operations—reducing our ecological footprint • Reducing utility consumption and exploring alternative fuels • Equipment, HVAC, fleet, alternative lighting and power supplies • Daylight harvesting (skylights) – San Diego & Little Creek • Solar Power – Los Angeles • Evaluating in partnership with DOE, fiber optic lighting in closed door freezer cases and LED technology for walk-in freezer lighting – Fort Meade • Waste management program – reducing solid waste • Recycled more than 20,000 tons of cardboard and 7,000 pallets since Oct 2007 • Developing plastic recycling program

  27. Rota, Spain • Project Awarded: September 2005 • DeCA Cost $12,900,00 • Total Project Cost: $29,659,785 • Overall Store 54,896 SF • Grand Opening November 9, 2007 • - New Commissary • - Joint construction with NEXCOM • - Complete sales area includes “Grab & Go” area • - Project is sited in an area master planned as a • Community Center • - Project included parking area, sidewalks, storm • drainage and landscaping • - Force protection Sales Increase: +13%

  28. Fort Detrick • Project Awarded: February 21, 2006 • DeCA Project Cost: $13,500,000 • Overall Store: 34,210 SF • Grand Opening: April 8, 2008 • - New commissary • - General sales area with “Grab & Go” area • Energy efficient Heating and Air • Conditioning system • - Heat recovery system • Return air reclaims cold display case • spill-over • Automatic refrigeration monitoring and • control system • - Force Protection Sales Increase: +38%

  29. NAS JRB Fort Worth Grand Opening: March 25, 2008 Total Project Cost: $1.2M Overall Store: 86,101 SF Sales Area: 44,000 SF - OSD approved October 29, 2007 - BX Mart to Commissary - Exchange turned over building on March 16, 2008 - Projected monthly sales $1.8M Sales Thru 6-12 $6.57M

  30. Coming Soon...

  31. Robins AFB Project Awarded: July 2, 2007 Total Project Cost: $18.7M Overall Store: 66,910 SF Grand Opening: Winter 2008

  32. Richards-Gebaur Projected Sales $3.4M • Project Awarded: Sep 25, 2007 • DeCA Project Cost: $8.0M • Overall Store: 20,277 SF Grand Opening: Winter 2008

  33. The Future...

  34. The Future... Together, We Will Meet Every Challenge! DoD Budget Scrutiny Change in Administration The Economy The Relentless Pursuit of Excellence Competition Relevance

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