OpalisRobot MOM Operator

1. OpalisRobot MOM Operator

2. OPR Basic Components Developer Client and Operations Console Windows & Unix Servers, PCs & Other Devices OpalisRobot Execution Server WEB Console Connector Objects Foundation Objects

3. MOM – OpalisRobot Integration MOM Objects • Monitor Alert • Update Alert • Create Alert • Maintenance Mode MOMConnector Alerts MCF Maintenance Mode MOM Server OpalisRobot MOM OnePoint DB Events

4. OpalisRobot MS MOM Operator Monitor MOM Event • Setup and filter MOM Events from OpalisRobot • Monitor MOM Alert • OpalisRobot can respond to a MOM Alert • Update MOM Alert • Automatically change the resolution status of an Alert • Send MOM Alert • Provide workflow success/failure notices via MOM • Maintenance mode management • Suppress Alerts in MOM during server maintenance

5. MOM CAP Use Case 1 Service Management Integration • Customer problem/pain point • MOM admins and Help Desk personnel must manually synchronize data between systems (phone calls and data entry) • Tickets not always opened in timely manner if at all (not ITIL) • Existing integrations involve time consuming scripts or code • Limited flexibility in filtering which Events should have tickets opened (Event storms cause Trouble Ticket storms) • Opalis Solution • Filter Events based on ID, Name, Severity, then auto-create relevant trouble tickets • Use DB lookups to determine who to assign trouble ticket to, whether to notify (phone, pager) based on time of day, type of Event • Add relevant data to WorkLog of ticket for HelpDesk personnel • Acknowledge that MOM Event is being handled (co-ordinate MOM and help desk staff)

6. MOM CAP Use Case 1 Help Desk Integration OpalisRobot Value-add • MOM admin is auto informed that Event has been acknowledged • Ticket instantly created • No manual work • No time lag • Filtered for relevancy • Additional info + data can be added to ticket for help desk personnel

7. MOM CAP Use Case 2 Maintenance Mode Management • Customer problem/pain point • When a server fails or maintenance occurs, “Event Storms” occur, overwhelming the system and adminstrator’s console • Maintenance windows are often at inconvenient hours and without Robot they require human attendance • Only MOM Admins have access to ON/OFF switch in many shops, but it’s the IT guys that need to flick the switch • Opalis Solution • Set Scheduled Maintenance Object provides automation for unattended maintenance windows • Set Ad-Hoc Maintenance Object will dynamically set a single server or groups of servers into quiet mode for repairs (groups important for larger customers) • Robot can monitor for ‘Event Storms’ and auto-suppress Events when repeat counts get too high • Robot can watch email from IT admins who are in the field and need to suppress Events on a particular machine with no Admin Console

8. MOM CAP Use Case 2 Maintenance Mode Management

9. MOM CAP Use Case 3 Actionable Notification & Escalation • Customer problem/pain point • Not all shops have 24x7 admins or people at the MOM Consoles – they need to forward relevant info to relevant people • Existing integrations involve time consuming scripts or code • Limited conditional logic for deciding priority levels of tickets, who to assign it to, what type of escalation (email/phone/pager)is needed based on day/time • Traditional forwarding systems are NOT ACTIONABLE • Opalis Solution • Simple interface for creating rich conditional logic for prioritizing which Events to forward to which admin by the appropriate system (email, pager, phone) at various times of day/week • Provides Actionable notification – admin can reply to email/phone to acknowledge Event, perform corrective action, maintenance mode • Robot provides a remote interface for non-admin IT types

10. MOM CAP Use Case 3 Actionable Notification & Escalation

11. MOM Operator Benefits • Reduce IT Latency • Instantaneously respond to Events • Auto diagnose and notify/escalate • Perform corrective actions • Integrate with Trouble Ticketing for data synchronization, administrator coordination • Automate Maintenance Windows • Use Maintenance Mode toggles to eliminate 3AM administrator attended sessions • Use 100% of time available during Maintenance Window • Dynamically suppress Event messages on ailing servers • Centralize System Monitoring • Route messages from custom Apps or 3rd Party systems to MOM console • Provide OpalisRobot Policy success/failure notices via MOM

12. MOM Operator Benefits • Achieve ITIL Compliance • ITIL = “Standardize the process, execute that process, then document that you have followed the process” • Robot executes standardized, repeatable Policies that are auto documented (log files, DB, or event logs) • Improve Productivity • Automate repetitive tasks, let humans deal with exceptions • Improve system availability and performance for SLAs

13. OpalisRobot Virtual Server CAP v2.0 Powers on a Virtual Machine Turns of a Virtual Machine Adds a VM to the VM list Removes a VM from the VM list Lists all VMs on server Checks the status of a VM

14. OpalisRobot SMS CAP v1.1 Create an advertisement using a predefined package, program and collection

15. Product Use Cases

16. Common Starting Points Multi-Step, Complex RunBook Procedures • Problem Management • Event driven from a monitor (MOM) • Acknowledge, diagnose, resolve • Escalation + Notification • Maintenance Procedures • Backups • File Storage • Oracle/SQL Server DBs • Reboot procedures • Windows servers with leaky apps • Event log archiving and purging • Data & File Automation • Application feed procedures

17. Typical Customer Use Cases

18. MOM Maintenance Mode Policy

19. MOM Alert Escalation

20. MOM & SMS Deployment

21. Automated Diagnosis

22. Corrective Action + Resolution

23. VERITAS BackUp Policy