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ISO 9000:2000

ISO 9000:2000. Overview of the presentation. Why so many companies adopt ISO? What is ISO and ISO 9000:2000? Objectives and benefits of ISO9000:2000 8 principles (backbone) of ISO9000:2000. Introduction. There are many companies in the world have already adopted to ISO 9000,Why?

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ISO 9000:2000

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  1. ISO 9000:2000

  2. Overview of the presentation • Why so many companies adopt ISO? • What is ISO and ISO 9000:2000? • Objectives and benefits of ISO9000:2000 • 8 principles (backbone) of ISO9000:2000

  3. Introduction • There are many companies in the world have already adopted to ISO 9000,Why? Because it controls quality. It saves money. Customersexpect it. Andcompetitors use it.

  4. Introduction • ISO 9000 applies to all types of organizations. Itdoesn't matter what size they are or what they do. It can help bothproduct and service oriented organizations achieve standards of quality that are recognized and respectedthroughoutthe world.

  5. What is ISO • ISO is the International Organization for Standardization • Established in 1947 and located in Switzerland • Itsmembers come from over 120 nationalstandards bodies

  6. What is ISO 9000:2000 • ISO 9000 refers to a set of quality management standards • Present guidelines • Establishes a start point for understanding the standards • Defines the fundamental terms and definition used in the ISO 9000 family

  7. What is ISO 9000:2000 • The ISO 9000 2000 Standards apply to all kinds oforganizations in all kinds of areas. E.g. computing , financial services , accounting , banking , telecommunications , education

  8. Objectives of ISO 9000:2000 • Enable integration of management system like ISO9000, ISO14000, OHS18000 • Reach stakeholders’ requirements • Enable implementation of continuous improvement • Simple to use and easy to interpret

  9. Objectives of ISO 9000:2000 • ISO's purpose is to facilitate international trade byproviding asingle set of standards that people everywherewouldrecognize and respect.

  10. Benefits of ISO 9000:2000 • Improved customer satisfaction • Reduced costs of quality • Improved productivity and quality • Improved internal communication • Improved working efficiency • Increase the competitive power • Transparency of process

  11. Benefits of ISO 9000:2000 • Motivate the staff of the companies • Increase the credibility of the customer • Reduce the probability of error in the working process

  12. 8 principles of ISO-9000：2000 Customer focus System approach Leadership Continuous Improvement Involvement of people Factual Improvement Process approach Supplier Relationship

  13. Principle 1:Customer focus • Organization depend on their customer • Understand current and future customer’s needs • Meet customer requirement

  14. Principle 2: Leadership establish the purpose and direction Provide resources Distribute the work to the staff Correct the direction and continuous improvement Reach the target Motivation policy

  15. Principle 3 : Involvement of people • Involvement of people = working target + working ability + working intention • Actively seeking opportunities to make improvements • Freely sharing knowledge and experience in teams and groups

  16. Principle 4 : Process Approach • Defining the process to achieve the desired result • Identifying and measuring the inputs and outputs of the process

  17. Principle 4 : Process Approach Machine Man Measurement Product Materials Environment Method

  18. Principle 5 : System Approach • Define the system by identifying or developing the processes that affect a given objective • Continually improving the system through measurement and evaluation • Establishing resource constraints prior to action

  19. Principle 6 : Continuous Improvement • Continual improvement should be a permanent objectives of the organization. • Continually improving the efficiency of all process • Increase competitive power

  20. Principle 6 : Continuous Improvement Model of ISO 9000:2000 Customerrequirement Management Responsibility（5） Resource management（6） Measurement, analysis and improvement（8） Satisfactioncustomer Product Realization（7） product input output Value increment activity Information flow

  21. Use of ISO 9000as Continuous improvement Deming’s wheel (P.D.C.A)

  22. Principle 7 : Factual approach • Effective decisions are based on the analysis of data and information • Make sure the organization have accurate information and data • Make decisions and taking the action based on the results of logical analysis balance with experience and intuition

  23. Principle 8 :Supplier Relationships • An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value • Select the supplier carefully • Create clear and open communication with supplier

  24. Conclusion • Many benefits if the companies carry out ISO9000:2000 • Need great innovation

  25. Reference

  26. THE END

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