Winning the Interview

1. Winning the Interview Darin Ramsey, Pharm.D., BCPS, BCACP Associate Professor of Pharmacy Practice Butler University College of Pharmacy & Health Sciences Clinical Pharmacist & PGY2 Ambulatory Care/Education Residency Co-Director VA Medical Center

2. Learning Objectives • Prioritize your personal career goals in order to select a company that supports these goals. • Identify resources available for researching available jobs/careers in pharmacy. • Develop strategies to help student pharmacists stand out during the application process. • Respond to questions posed during the interview process. • Identify when and what is appropriate to negotiate during the interview process.

3. What do you want to be when you grow up? I want to be a PHARMACIST!!!!!

4. Career Options for Pharmacy Professionals • Community • Chain • Independent • Institution • Hospital • Long Term Care • Veterinary • Consulting • Clinical • Home Health Care • JCAHO • Long Term Care • Managed Care • Regulatory • State Board of Pharmacy • Department of Health • Medicare/Medicaid • Armed Services • DEA • FDA • Indian/Public Health • Veterans Administration

5. Career Options for Pharmacy Professionals • Industry • Administration • Business • Research & Development • Technical/Scientific • Academia • OTHER • Association Management • Informatics • Mail Service • Public Policy & Law • Publishing & Communications

6. Adapting to Today’s Market • Where did all the jobs go? • 180o turn from a candidate-driven market to a employer-driven market • Economy • Increase in supply of pharmacists • 8% vacancy rate in 2000 • 5% vacancy rate in 2004 • 5.9% vacancy rate in 2008 “The Adequacy of Pharmacist Supply: 2004 to 2030.” December 2008. U.S. Dept of Health and Human Services.

7. Increase in Pharmacy Schools

8. “The employers are, for once in a long, long time, having the opportunity to be quite choosy with regard to their candidates. They are now really focusing on hiring the best and the brightest.”--James Scanlon, BS Pharm, RPhPharmacy Manager TARGET; Lowell Mass. Jill Sederstrom Drug Topics April 15, 2011

9. “Probably this past year has been the most saturated the market has been.”--Lindsay Carlson, Pharm.D. 2010Houston, TX Jill Sederstrom Drug Topics April 15, 2011

10. Does this translate into a bleak future for a career in pharmacy? Absolutely not • Clinical pharmacy is becoming more prevalent • Think outside the box • What the aging population means for pharmacists

11. 5 Tips to Make the Most of the Current Trends • New Grads: Make Yourselves Stand Out • Polish Up your CV • Brush Up on Interviewing Skills • Consider Getting Additional Certifications and Training • Don’t Let your Clinical Skills get Stale • Look for Jobs in Nontraditional Settings Pharmacy Times June 15, 2010

12. Pharmacy Specific Resources Thomas P. Reinders 3rd Edition

13. Residency Specific Resources

14. Websites with helpful tips on interviewing: • Department of Veterans Affairs Performance-Based Interviewing • http://www.va.gov/pbi/ • STAR Interviewing Method • http://web.mit.edu/career/www/guide/star.html • http://www.quintcareers.com/STAR_interviewing.html • General Tips on Interviewing Conduct • http://www.pohly.com/interview.html http://www.accp.com/stunet/compass/cv.aspx

15. Social Networking…Facebook, Twitter… Laura Enderle Pharmacy Times Spring 2011

16. Introduction to Job Searching:Questions to ask yourself • What is important to you? • Where do you get your passion or your energy?

17. Introduction to Job Searching • Networking • Get involved professionally • Career Day Events • Butler, Purdue, & Manchester • Placement Services (PPS) • ASHP Midyear Clinical Meeting • Residency Showcase • Local Showcase & ASHP Midyear Showcase

18. Internet Sources for Position Listings

19. The Interview: Before, during, and after

20. Not Knowing Anything About the Company

21. Getting Ready for the Interview • Do Your Homework • Location • Type of facilities • Organizational structure • Reputation • Personnel demographics • Scope of products or services provided • Strategic Plan • Financial position

22. Getting Ready for the Actual Interview • Practice, Practice, Practice • Conduct Mock Interviews • Develop a List of Questions • Remember Your Manners • Prepare for Presentations • Dress for Success

23. The Most Common Interview Mistakes

24. Dressing Inappropriately

25. Professional Dress

26. Conservative…but not Mr. Rogers style

27. Arriving Late

28. The Interview • Bring Applicable Documents • Arrive on Time • Use Nonverbal Communication Cues • Make eye contact, smile, and give a firm handshake • Maintain an enthusiastic and confident attitude

29. Not Paying Attention

30. Bringing a Drink with You

31. The Interview • Remember Mealtime Etiquette • Control Nervous Habits • Avoid slang expressions: “awesome” or “yeah” • Use Effective Interpersonal Skills

32. Using Your Phone During the Interview

33. Interview Etiquette: The Cell Phone • Do NOT interrupt your interview to take calls from others • Turn your cell phone OFF before you enter the office or building of the interview • Don’t turn it on again until you are in your car

34. Fuzzy Resume/CV Facts

35. Not Being Prepared to Answer the Questions

36. Badmouthing Past Employers

37. Topics to Avoid During the Interview • Discussing salary and benefits early in the process • Making references to the superiority of the institutions you are associated with • Speaking negatively about current or past employers, faculty, or colleagues • Displaying a “know-it-all” attitude • Discussing religion, politics, or other highly controversial topics • Seeking special treatment because of your connections

38. After the Interview…….

39. After the Interview • Assess the Experience • Send a ‘Thank You’ Note

40. Things to Consider • Geographic Location • Cost of Living • Housing Availability • Relocation Expenses • Climate • Lifestyle Issues • Work Schedule • Commute Time • Opportunity for Social Activities

41. Things to Consider • Compensation • Salary • Overtime Pay • Performance Bonus • Benefits • Retirement Plan Options • Medical/Dental/Vision Plans • Disability Insurance • Long-Term Care Insurance • Tuition Waiver Plan • Flexible Spending Accounts • Child Care • Stock Options • Vacation • Holiday Time • Sick Leave

42. Interview Questions

43. Interview Techniques Used • PBI • Performance Based Interview • Encourages candidates to discuss past scenarios and examples • STAR method • Situation • Task • Action • Results

44. Accomplishments • Tell me about yourself. • Tell me about your most satisfying accomplishment in life. • Tell me about a time when you completed an assignment that was well received by an employer.

45. Career Development • What are your short-term career goals? • What are your long-term career goals? • How do you plan to achieve your goals? • Describe the ideal position based on your long-term career plan.

46. Coping with Change • How do you handle change at work? • How do you deal with individuals who resist change?

47. Communication Skills • Tell me about a quality presentation you delivered. What made it successful? • How would you compare your oral presentation skills to your writing skills?

48. Dealing with Conflict • How do you handle conflict? • Tell me about a time when you had to deal with an irate patient {physician, nurse, student}. How did you handle the situation? • Tell me about a time when you needed to work closely with someone you routinely disagree with. How did you deal with the situation?

49. Creativity • If you were planning a trip to the moon and could only take three things, what would you take? • If you were a drug, what drug would you be? Why? • Describe a time when your personal creativity helped solve a problem at work.

50. Knowledge of Issues Facing the Profession • How do you see the role of the pharmacist changing in the next 5 – 10 years? • What single greatest challenge does the profession face in the next two years? • What does the term “pharmaceutical care” mean to you?