1 / 5

Customer Satisfaction Toolkit

Customer Satisfaction Toolkit. Sample Customer Service Standards. For program effectiveness and each of the four key service areas A description, standard, and assessment items for each Agencies are encouraged to have a similar set of standards that drive their additional questions.

butterfly-nguyen
Download Presentation

Customer Satisfaction Toolkit

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Satisfaction Toolkit

  2. Sample Customer Service Standards • For program effectiveness and each of the four key service areas • A description, standard, and assessment items for each • Agencies are encouraged to have a similar set of standards that drive their additional questions.

  3. Survey Design Checklist • Early Design Stage • Sampling Considerations • Survey Development • Drafting Correspondence • Pilot Testing • Collecting Data • Analysis and Reporting • Resources are Available

  4. Also Included: • Sample Correspondence • Sample Customer Satisfaction Survey • Additional Service Interaction Questions and Alternate Formats • Sample Customer Complaint Form • Employee Satisfaction Survey

  5. Small Group Task Design a survey and research plan…

More Related