Planning and Executing an Effective Pivot Plan

1. Planning and Executing an Effective Pivot Plan

2. Pivot Coaching Module Three Components • Define • What is pivoting and why is it used. • Plan • Identify Opportunity and plan ahead. • Execute • Using the DOIS tools

3. Pivot Coaching Module Define

4. Pivot Coaching Module Define What is Pivoting? Pivoting is defined as dividing the office and street activity of a route into sections which are assigned to individual carriers.

5. Pivot Coaching Module Define When is Pivoting used? • Cover Vacant assignments. • Provide auxiliary assistance to an over-burden route. Pivoting should capture Undertime and should only result in overtime as a last resort.

6. Pivot Coaching Module Define How can DOIS assist in the capture of undertime through pivoting?

7. Strategy-1 Quality Pivot Plans ROUTE 01 ROUTE 02 ROUTE 03 ROUTE 04 ROUTE 05 ROUTE 06 ROUTE 07 ROUTE 08 ROUTE 09 DELIVERY TERRITORY DOIS SEGMENTS ALL STREET DELIVERY TERRITORY BY ROUTE

8. Strategy-1 Quality Pivot Plans ROUTE 01 ROUTE 04 ROUTE 07 ROUTE 08 ROUTE 09 ROUTE 03 ROUTE 02 ROUTE 06 ROUTE 05 EXAMPLE: Below is the Street Delivery for Route 3 The Pivot Plan functionality in DOIS allows a supervisor to divide each routes street delivery into logical groups

9. Strategy-1 Quality Pivot Plans _ x PIVOT PLAN MAINTENANCE ROUTE 03 Poss Del’s Duration Delivery Last Delivery Address 10 West Main St 126 West Main St LG 0:23 P&L 22 212 West Main St 122 West Main St LG 0:27 P&L 27 18 Thomas Avenue 98 Thomas Avenue LG 0:19 P&L 29 39 Washington Avenue 43 1/2 Washington Ave LG 0:29 P&L 35 21 Lewis Avenue 11 Willow Street LG 0:17 P&L 26 44 Park Avenue 10 Park Avenue LG 0:22 P&L 23 25 Lincoln Avenue 6 Park Avenue LG 0:25 P&L 30 55 Ellicott Avenue 19 Ellicott Avenue LG 0:15 P&L 21 27 Cumberland Road 225 Bland Road LG 0:28 P&L 33 35 Montclair Avenue 4 Montclair Avenue LG 0:23 P&L 24 2 Olin Avenue 35 Holland Avenue LG 0:31 P&L 37 24 Holland Avenue 23 Holland Avenue LG 0:17 P&L 24 First Delivery Address DOIS can then determine the time duration of each of the logical groups the supervisor has created, and provide the total number of deliveries along with the first and last delivery address of each group

10. Strategy-1 Quality Pivot Plans ROUTE 01 ROUTE 02 ROUTE 03 Poss Poss Poss Poss Poss First Delivery Address First Delivery Address Duration Duration Duration Duration Duration Delivery Delivery Delivery Delivery Delivery Last Delivery Address Last Delivery Address Last Delivery Address Del Del Del Del Del ’ ’ ’ ’ ’ s s s s s ROUTE 04 LG LG LG LG LG 0:23 0:23 0:23 0:23 0:23 P&L P&L P&L P&L P&L 22 22 22 22 22 10 West Main St 10 West Main St 10 West Main St 10 West Main St 10 West Main St 10 West Main St 126 West Main St 126 West Main St 126 West Main St 126 West Main St 126 West Main St 126 West Main St LG LG LG LG LG 0.27 0.27 0.27 0.27 0.27 P&L P&L P&L P&L P&L 27 27 27 27 27 122 West Main St 122 West Main St 122 West Main St 122 West Main St 122 West Main St 122 West Main St 212 West Main St 212 West Main St 212 West Main St 212 West Main St 212 West Main St 212 West Main St LG LG LG LG LG 0:19 0:19 0:19 0:19 0:19 P&L P&L P&L P&L P&L 29 29 29 29 29 18 Thomas Avenue 18 Thomas Avenue 18 Thomas Avenue 18 Thomas Avenue 18 Thomas Avenue 18 Thomas Avenue 98 Thomas Avenue 98 Thomas Avenue 98 Thomas Avenue 98 Thomas Avenue 98 Thomas Avenue 98 Thomas Avenue LG LG LG LG LG 0:29 0:29 0:29 0:29 0:29 P&L P&L P&L P&L P&L 35 35 35 35 35 39 Washington Avenue 39 Washington Avenue 39 Washington Avenue 39 Washington Avenue 39 Washington Avenue 39 Washington Avenue 43 1/2 Washington Ave 43 1/2 Washington Ave 43 1/2 Washington Ave 43 1/2 Washington Ave 43 1/2 Washington Ave 43 1/2 Washington Ave LG LG LG LG LG 0:17 0:17 0:17 0:17 0:17 P&L P&L P&L P&L P&L 26 26 26 26 26 11 Willow Street 11 Willow Street 11 Willow Street 11 Willow Street 11 Willow Street 11 Willow Street 21 Lewis Avenue 21 Lewis Avenue 21 Lewis Avenue 21 Lewis Avenue 21 Lewis Avenue 21 Lewis Avenue LG LG LG LG LG 0:22 0:22 0:22 0:22 0:22 P&L P&L P&L P&L P&L 23 23 23 23 23 10 Park Avenue 10 Park Avenue 10 Park Avenue 10 Park Avenue 10 Park Avenue 10 Park Avenue 44 Park Avenue 44 Park Avenue 44 Park Avenue 44 Park Avenue 44 Park Avenue 44 Park Avenue LG LG LG LG LG 0:25 0:25 0:25 0:25 0:25 P&L P&L P&L P&L P&L 30 30 30 30 30 25 Lincoln Avenue 25 Lincoln Avenue 25 Lincoln Avenue 25 Lincoln Avenue 25 Lincoln Avenue 25 Lincoln Avenue 6 Park Avenue 6 Park Avenue 6 Park Avenue 6 Park Avenue 6 Park Avenue 6 Park Avenue LG LG LG LG LG 0:15 0:15 0:15 0:15 0:15 P&L P&L P&L P&L P&L 21 21 21 21 21 55 Ellicott Avenue 55 Ellicott Avenue 55 Ellicott Avenue 55 Ellicott Avenue 55 Ellicott Avenue 55 Ellicott Avenue 19 Ellicott Avenue 19 Ellicott Avenue 19 Ellicott Avenue 19 Ellicott Avenue 19 Ellicott Avenue 19 Ellicott Avenue ROUTE 05 LG LG LG LG LG 0:28 0:28 0:28 0:28 0:28 P&L P&L P&L P&L P&L 33 33 33 33 33 225 Bland Road 225 Bland Road 225 Bland Road 225 Bland Road 225 Bland Road 225 Bland Road 27 Cumberland Road 27 Cumberland Road 27 Cumberland Road 27 Cumberland Road 27 Cumberland Road 27 Cumberland Road LG LG LG LG LG 0:23 0:23 0:23 0:23 0:23 P&L P&L P&L P&L P&L 24 24 24 24 24 35 Montclair Avenue 35 Montclair Avenue 35 Montclair Avenue 35 Montclair Avenue 35 Montclair Avenue 35 Montclair Avenue 4 Montclair Avenue 4 Montclair Avenue 4 Montclair Avenue 4 Montclair Avenue 4 Montclair Avenue 4 Montclair Avenue LG LG LG LG LG 0:31 0:31 0:31 0:31 0:31 P&L P&L P&L P&L P&L 37 37 37 37 37 35 Holland Avenue 35 Holland Avenue 35 Holland Avenue 35 Holland Avenue 35 Holland Avenue 35 Holland Avenue 2 Olin Avenue 2 Olin Avenue 2 Olin Avenue 2 Olin Avenue 2 Olin Avenue 2 Olin Avenue 23 Holland Avenue 23 Holland Avenue 23 Holland Avenue 23 Holland Avenue 23 Holland Avenue 23 Holland Avenue 24 Holland Avenue 24 Holland Avenue 24 Holland Avenue 24 Holland Avenue 24 Holland Avenue 24 Holland Avenue LG LG LG LG LG 0:17 0:17 0:17 0:17 0:17 P&L P&L P&L P&L P&L 24 24 24 24 24 ROUTE 06 ROUTE 07 ROUTE 08 ROUTE 09 8 Hrs 8 Hrs 8 Hrs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8 Hrs - - - - - - - - - - - Decision Below Base Workload 8 Hrs - - - - - - - - - - - How to Distribute the Workload 8 Hrs - - - - - - - - - - - 8 Hrs 8 Hrs 8 Hrs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

11. Pivot Coaching Module Plan

12. Pivot Coaching Module Pivot Planning The National City Delivery Pivot Opportunity Model: Is your starting point in planning your pivots. Will project the weekly opportunity expressed in Full-time Equivalent Routes.

13. Route Pivoting Opportunity Model What does CDPOM Identify? • CDPOM identifies a 52 week by week trend using common productivity assumptions, such as: • Total credit for actual cased letters and flats • 100% to Standard performance for cased volume • Actual Current DPS Performance • Established Base Fixed Office Time • Established Base Street SEI • Credit for each new possible delivery at Base SEI rate

14. Route Pivoting Opportunity Model What does CDPOM Identify? • CDPOM allows for National, Area, Cluster, MPOO, Post Office, and Station drill down • CDPOM Identifies current YTD Staffing performance to Base Equivalent Routes and Earned daily staffing • CDPOM provides trend line analysis for Hours, Overtime and Cased Volume

15. Route Pivoting Opportunity Model Past Future How to Read CDPOM Future

16. Pivot Coaching Module Pivot Planning Success in delivery operations is defined largely before the first carrier arrives. Successful capture of undertime requires planning ahead !!!!!!

17. Pivot Coaching Module Pivot Planning Office Pivot “Ground Rules” to consider when planning: Plan to set-up the pivoted routes to coincide with the other routes. Plan the pull-down of the route as part of the pivot.

18. Pivot Coaching Module Pivot Planning Street Pivot “Ground Rules” to consider when planning: All pivot sections go to the street with the assigned carrier(s) in the morning. Instruct the carrier as to when they are to deliver the pivot.

19. Pivot Coaching Module Pivot Planning Remember……………………. The more you plan ahead, the more likely you are to capture the time. Use a worksheet to plan your pivot. A worksheet can be as simple as a printed copy of the DOIS pivot plan.

20. Pivot Coaching Module Pivot Planning Your plan may not work out entirely the way you thought. However, the majority of your work will be done. Carriers will be aware of expectations

21. Pivot Coaching Module Pivot Planning Considerations when scheduling target routes to pivot: • Knowledge of the routes • Knowledge of the people • Knowledge of the mail flow

22. Pivot Coaching Module Pivot Planning – Know the routes When planning for pivot routes consider vacancies that you already know.

23. Pivot Coaching Module Pivot Planning – Know the routes Additional Considerations when planning for pivots: • a good pivot plan. • geographically advantageous routes. • straight park and loop, mounted residential, and centralized residential. • “stable routes” with minimal COAs or high UBBM volume.

24. Pivot Coaching Module Pivot Planning – Know the people When planning for pivot routes consider who you have available. Maximize their strengths. DOIS can assist you in determining what carriers know what routes.

25. Pivot Coaching Module Pivot Planning – Know the Mail Flow When planning for pivot routes consider the mail flow. • Heavy volume days • Light volume days • Scheduled mailings • Curtailment of Standard volumes

26. Pivot Coaching Module Daily Execution Execute

27. Pivot Coaching Module Daily Execution • You already have a plan to pivot ahead of time. • On the morning of the plan to pivot, you need to determine that day’s actual workload.

28. Pivot Coaching Module Daily Execution The DOIS Workload Status Report provides a snapshot of the daily workload on a route by route basis. From this report you can determine the opportunity for the capture of undertime available for each carrier.

29. Pivot Coaching Module Daily Execution Does the workload match your previously developed pivoting plans ? If yes, then execute your plan!

30. Pivot Coaching Module Daily Execution If not: you may have more undertime available than planned, OR you may have less undertime available than planned. Either way, you need to be able to adjust your plan.

31. Pivot Coaching Module Daily Execution – Adjusting Your Plan

32. Pivot Coaching Module Daily Execution However, if Standard Mail volume is curtailed, your original plan can be executed.

33. Pivot Coaching Module Daily Execution – Adjusting Your Plan

34. Assigning Pivots in DOIS Use the Pull down box to select your route Use the radio button to select your method

35. Assigning Pivots in DOIS • Select the Display Pivot Plan

36. Assigning Pivots in DOIS • Hold the shift button down to assign multiple sections in a row at one time to a single carrier, or select Combine Sections to create a larger section.

37. Assigning Pivots in DOIS • Select the appropriate carrier. • If the assigned section projects OT. • Select the appropriate reason.

38. Route Pivoting Opportunity Model DOIS Base= 44.52 routes per day Opportunity lost = 1.58 rtes per day Earned Equivalent Routes = 41.42 Actual Equivalent Routes = 43.00 How to Analyze

39. Unit Daily Performance Report Week 30 FY 2007

40. Sample of Daily Average Variances