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Process Maturity Scale

Process is adopted/embraced by all Leading indicators are used to iterate process Process is improvement is outward-in (based on customer needs) Process results are predictable. Process Maturity Scale. Process is adopted by most - Sales force behavior changes have been made

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Process Maturity Scale

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  1. Process isadopted/embraced by all • Leading indicators are used to iterate process • Process is improvement is outward-in (based on customer needs) • Process results are predictable Process Maturity Scale • Process is adopted by most • - Sales force behavior changes have been made • - Predictability of process still limited • Emphasis still on lagging indicators • Continuous improvement not yet embedded in process Level 5: Predictable • Sales processes are documented • Process is adopted by a few • - Some accomplishments are repeatable • - Success varies widely from team to team • - Performance tracking limited by inconsistent data Capability Level 4: Managed • Ad hoc efforts • Process is Ill-defined and unmanaged • Lack common terminology • Process is unstable and unpredictable • A few key players make the difference Level 3: Reportable Level 2: Defined Process Ready for New Tech Level 1: Chaos Maturity • Process is adopted by all • Leading indicators of success are tracked • Process is improved by a process owner • Most process improvement is inward-out (from company point of view) Higher Maturity = More Effective Process

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