Building Common Ground

1. Building Common Ground Listening to Patients Discovery through Dialogue Choice Risk and Accountability Workshop 15/01/03

2. Getting Real About Patient Choice • “It is sometimes the smallest choice issues that matter most to patients – like is my doctor good at explaining this to me?” ‘Building on the Best – Choice, Responsiveness and Equity in the NHS’ 2003 Choice Risk and Accountability Workshop 15/01/03

3. Listening and Responding • What information and support would patients/users/carers need to exercise their choices? • Clear accurate information • Offered in patient centred consultations Choice Risk and Accountability Workshop 15/01/03

4. Constructive Dialogue • Requires • Active Listening • Reflective thinking • Negotiation • Shared Decision Making Choice Risk and Accountability Workshop 15/01/03