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CONTACT CENTER.RO

CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005 has opened a branch office in Bucharest ; in 2007 a new branch office will be open in Sibiu .

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CONTACT CENTER.RO

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  1. CONTACT CENTER.RO

  2. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005 has opened a branch office in Bucharest; in 2007 a new branch office will be open in Sibiu. Contact Center Ro mission is to provide inbound and outbound services for the E.U. and the Romanian market. Contact Center Ro offers call center services with highly trained personnel, advanced technological solutions and very appealing prices. In 2005 Contact Center Ro has achived a certification ISO9000

  3. Our prices : • inbound services from 0,34 euro cents per minute; • outbound services from 9,75 euro per hour. Pricesinclude all the costs (agents, supervisors, account, voice and datas transport from Milan, hardware, software) out of the initial training for the supervisor (from 700 to 1.500 euro) and for the first group of 8 agents (80 to 150 euro/agent)

  4. P E O P L E

  5. More than 220 well educated agents handling contacts in: • English • Italian • French • Spanish • German • Hungarian • Romanian • 20 Supervisors/Team leaders • More than 2.400.000 calls handled per year • Calls from 13 nations (Italy, Uk, Ireland, Belgium, France, Spain, Norway, Finland, Sweden, Germany, Austria, Hungary, Romania).

  6. S T R U C T U R E

  7. CLUJ NAPOCA site

  8. More than 200 stations (104 stations in Cluj Napoca, 58 stations in Bucharest, 52 in Milan) Multipurpose stations (in/out-bound) Terminal Windows/ PC Win200/XP Phones by Infomaster, Alcatel 4400 CITRIX Presentation Server ISDN E1 telephone connection Internet connections via four 2Mb dedicated channels IPVPN – MPLS technology Telephone connections via VOIP technology

  9. S E R V I C E S

  10. Inbound Contact Center • Courtesy calls • Help desk • Complains • Client overflow • Multi languages services • Market Research • Telemarketing • Back office

  11. C L I E N T S

  12. Ryanair (airlines) • Somedia (media - Gruppo L’Espresso) • Finint (Wester Union agent in Italy) • Philips Morris • Aqua • Dinamiche

  13. Cluj Napoca Bucharest Milan

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