Corporate Culture

1. Corporate Culture

2. Learning Objectives • To be familiar with the corporate culture language. • To discuss company history and company values. • To learn to fit in a company’s culture.

3. 1 Part I Active Listening 2 Part II Fun Break 3 Part III Additional Listening 4 Part IV Viewing & Speaking Contents

4. Dialogue 1 Active Listening The Company’s Dress Code Words and Expressions

5. Tapescript Active Listening Exercise 1 Directions: Listen to a dialogue about business dress codes and choose the best answer to each question. What should salespeople wear in the office? A. Very fashionable clothes. B. Very conservative clothes. C. Clothes with bright colors. D. Clothes with colors which make people feel comfortable. When is the appropriate time for a woman to wear a very fashionable bright red dress? A. In the office. B. At a dinner or a party. C. When meeting a client. D. When going camping. 1 √ 2 √

6. Active Listening Exercise 1 Directions: Listen to a dialogue about business dress codes and choose the best answer to each question. What colors make people comfortable according to the woman? A. Green, beige and navy blue. B. Green, red and yellow. C. Beige, bright pink and blue. D. Red, bright pink and yellow. What colors are strong according to the woman? A. Green, beige and navy blue. B. Green, red and yellow. C. Beige, bright pink and blue. D. Red, bright pink and yellow. How will they decide the colors the employees should wear? A. Give them a color test. B. Advise them the shades of those colors. C. The boss will decide it for all the employees. D. Both A and B. 3 √ 4 √ 5 √

7. Active Listening Exercise 2 Directions:Listen to the dialogue again and fill in the blanks with the information you hear. ______________ fashionable ______________________ the business atmosphere ____________ conservative _________ serious ______________ uncomfortable _____________ be careful _________________ a color test ___________________________. what their favorite colors are ______________________________________ what shades of those colors they should wear

8. Dialogue 2 Active Listening Disney’s Success Words and Expressions

9. Tapescript Active Listening Exercise 1 Directions: Listen to a dialogue and decide whether the statements are true (T) or false (F). 1. The man is a veteran in Disney Park. 2. New employees have to start their jobs as soon as they are hired. 3. Even part-time workers must attend Disney University to get enough training. 4. “Traditions Ⅰ” is a course for the new employees in Disney University. 5. Mangers only sit before their desks to supervise the employees’ work. 6. It is the managers who make the park alive. ( ) F ( ) F ( ) T ( ) T ( ) F ( ) F

10. Active Listening Exercise 2 Directions: Listen to the dialogue again and complete the outline with the information you hear. The Reason for Disney’s Success: They go out of their way to , and to see that . 1. Before beginning the job: All the employees must attend Disney University and take “Tradition I”: (1) They learn about the company’s , how and why . (2) They are shown how each department relates to the whole, and how their part is important in making the park a success. (3) They go on to . No detail is missed. 2. While working: Managers get involved in of the park. Every year for a full week, they that make the park come alive. ________________ serve their guests _____________________ they enjoy themselves ________ history _____________ it’s managed ______________ it’s successful _________________________________________ more specialized training for their specific jobs _____________________ the daily management _________________________ take up any of the 100 jobs

11. Passage Active Listening Can You Fit in a Japanese Company’s Culture? Words and Expressions

12. Tapescript Active Listening Exercise 1 Directions: Listen to a passage and tick (√) the personality traits suited to the a typical Japanese company environment. □ A. aggressive □ B. flexible □ C. patient □ D. self-starter □ E. direct □ F. conservative □ G. even-tempered □ H. hot-tempered □ I. adaptable √ √ √ √ √

13. Active Listening Exercise 2 Directions:Listen to the passage again and fill in the blanks. When evaluating a Japanese firm, you should consider the following factors: 1. of the management team — Mostly Japanese, or a of Japanese and Americans. 2. and — Do American managers have real responsibility? 3. management style — What is the personality and of the manager of the office or department that you will be joining? 4. — Do American and Japanese employees have a lot of in the office and socially, or are they more like two ____________ Makeup ___________ mix _____________ Power _______________ authority ___________________ decision-making _______________ philosophy _____________ Individual ___________________ Social integration _______________? separate camps _____________ integration

14. Tapescript Fun Break Directions: Listen to a joke and answer the following questions. 1. Why didn’t the executive know the guy? ____________________________________________________________ Because the executive was new and that was his first high-level meeting. 2. Whenever there was a difficult problem, what would the guy say? ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ He would say something like, “Well, it never rains, but it pours.” or “It’s a long road that has no turning.” or “If life gives you lemons, then make lemonade.” 3. What’s the humor in this joke? ____________________________________________________________ ____________________________________________________________ The man suggested that actually that guy did nothing helpful to the organization, and nobody liked him.

15. ? ? ? Additional Listening Starbucks’ Culture Words and Expressions

16. Tapescript Additional Listening Exercise 1 Directions: Listen to a passage and choose the best answer to each question you hear. A. A new group of owners. B. An Italian businessman. C. A trip to Italy. D. The American fashion scene. A. China. B. America. C. Italy. D. Japan. A. A group of Starbucks managers. B. A type of coffee. C. A community project. D. A football team. A. It gives money to parks. B. It leads recycling projects. C. It throws away everything. D. It helps young people learn to read. A. Because it’s cheap. B. Because the company makes a lot of money. C. Because the mangers are friendly. D. Because the company cares about its customers and the environment. 1 √ 2 √ 3 √ 4 √ 5 √

17. Additional Listening Exercise 2 Directions: Listen to the passage again and match the years with the events of Starbucks. 2 3 5 1 4

18. Viewing & Speaking

19. Viewing & Speaking Activity 1 Directions: Try to collect more information about the corporate culture of some famous businesses before class and then tell the class about what you have found.

20. Viewing & Speaking Activity 2 Words and Expressions

21. Videoscript Viewing & Speaking Activity 2 Directions: Watch a video and have a discussion in groups according to the situation. Suppose you need a team of four for a new project. Now organize a meeting and discuss the suitable team members. Reference hints： Project： Expansion to the west coast. Team members needed: A reporting analyst, a material specialist, a person in charge of the office space, and a person dealing with workflow management.