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Managing Change

Managing Change. Doug Henry Director. Presentation Overview. Change Managing Change Change Opportunities Here & Abroad A Bit About Us…TCi. Change. What is it? “to make something different from what it is or from what it would be, had we left it alone …” Why are we often afraid of it?.

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Managing Change

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  1. Managing Change Doug Henry Director

  2. Presentation Overview • Change • Managing Change • Change Opportunities Here & Abroad • A Bit About Us…TCi

  3. Change • What is it? • “to make something different from what it is or from what it would be, had we left it alone…” • Why are we often afraid of it?

  4. Change

  5. Change • What is it? • “to make something different from what it is or from what it would be, had we left it alone…” • Why are we often afraid of it? • “organisational change is unavoidable and often unpredictable if not uncomfortable…” • How do we manage it? • What’s your strategy for managing change? • NOTE: only 1/3 of changes that go on within an organisation actually succeed.

  6. Key Questions to Ask • Built a case for change? • Getting a change up & running? • Sustaining commitment to change over the long-term? • Spotting resistance & having actions to get things back on track?

  7. Resistance to Change • Don’t react to resistance with surprise • Expect it & plan for it • Be patient with individuals • Proactive resistance management is an important part of successful change management plans.

  8. Models • IDEAL • Initiating • Diagnosing • Enabling • Acting • Learning

  9. Models • ADKAR • Awareness …of the need to change • Desire …to participate and support the change • Knowledge …of how to change (and what the change looks like) • Ability …to implement the change on a day-to-day basis • Reinforcement …to keep the change in place

  10. ADKAR • ‘Business’ Dimension • Identification of business need or opportunity • Definition of project • Business solution design • New processes & systems development • Solution implementation • ‘People’ Dimension • Awareness • Desire • Knowledge • Ability • Reinforcement Implementation Development Design Definition Identification Ability Desire Knowledge Awareness Reinforcement

  11. ? • Coming to an organisation near you… • CHANGE

  12. Who Are We? • TCi Software Solutions • Solutions for coding, costing & billing based on ICD-10-AM & AR-DRG • Casemix Costing • DocPay • DRG Manager • OptiCoder

  13. Who Are We? • TCi Professional Services • Consultancies • Costing • ICD-10-AM & AR-DRG Implementation • Change Management • Project/Program Management • Facilitation of Education & Training in emerging markets

  14. Summary • Change • Change Management • Change Here & Abroad • A Bit About TCi

  15. www.tchealth.com.au

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