MANAGERS EMBRACE TRAINING : A HOW-TO GUIDE TO MAKE IT HAPPEN

1. MANAGERS EMBRACE TRAINING:A HOW-TO GUIDE TO MAKE IT HAPPEN Richard Fletcher VP Talent Management Zaxby’s Franchising, Inc.

3. Certification Compliance • Saved $3.6 million in training costs • 77% adopted the program • Sales increased

4. Align with the need • Affirmation, requests for more training • Best practices • New approaches Work on what your audience wants!

5. Zaxby’s

6. Zaxby’s 585 units, 13 states, 20,000 team members

7. The FOOD! Zaxby’s Indescribably Good

8. Problems • Rapid growth & high turnover • Poor compliance to certification requirements • Escalating costs to train • Limited resources to train • Franchisor cannot train hourly employees directly

9. Solution – Licensee Managed Training • Change who’s in control • New role (Organization Training Manager) • Licensing content • Reduced costs for Licensees • Increased revenue for Zaxby’s Franchising • Zaxby’s Learning Center technology

11. Fast Facts

12. Certification Compliance 90% of locations now have adopted program

13. The business results Test scores have risen Test retakes have been reduced Fees have mitigated our training system costs Licensees have saved $3.6 million in 2012 System comparable sales up 8.9% Average unit volume increased 10% Zaxby’s reached $1 billion this year!

14. In Summary

15. Takeaway • Give control • Ensure WIIFM • Meet business needs • Save money • Improve performance • Zero based budget • Gamification • Create marketing plan for training

16. Richard Fletcher Zaxby’s Franchising, Inc. rfletcher@zaxbys.com @zax_clo www.linkedin.com/in/rjfletcher