Chapter 0 – Course Info Chapter 1 - Introduction

1. Chapter 0 – Course Info Chapter 1 - Introduction Operations Management Definition, Course Information SJSU Bus 140 - David Bentley

2. Definition: “Operations” SJSU Bus 140 - David Bentley

3. Definition: “Operations” SJSU Bus 140 - David Bentley

4. Definition: “Operations” SJSU Bus 140 - David Bentley

5. Definition: “Operations” SJSU Bus 140 - David Bentley

6. _______________ _______________ _______________ _______________ _______________ _______________ ________________ ________________ ________________ ________________ ________________ Other? What are some resources? SJSU Bus 140 - David Bentley

7. What’s the definition of “Management”? • Activities involved in: • ________________ • ________________ • ________________ • ________________ • Directed to achieving organization goals SJSU Bus 140 - David Bentley

8. “The value-added activities of planning, organizing, leading, and controlling involved in convertingresources into goods and/or services.” Definition: “Operations Management” SJSU Bus 140 - David Bentley

9. Organizational Scope of OM • Applies to all organizations • Manufacturing • Service (banks, insurance, health care) • Wholesale & retail • Schools • Religious institutions and charities • Political parties, trade groups, unions • Etc., etc., etc. SJSU Bus 140 - David Bentley

10. Manufacturing vs. “Service” SJSU Bus 140 - David Bentley

11. Employment by Economic SectorAdapted from: Metters, Service Operations Management, 2003 SJSU Bus 140 - David Bentley

12. Primary Business Functions SJSU Bus 140 - David Bentley

13. OM Topics • Competitiveness, strategy, productivity • Quality management • Types of operations (project, job, batch, repetitive, continuous flow) • Forecasting and aggregate demand • Supply chain management (including purchasing, inventory control, MRP, JIT) • Project management • Product and service design, capacity planning • Process design, facility location and layout SJSU Bus 140 - David Bentley

14. Why Study OM? • _____________________ • _____________________ • _____________________ • _____________________ SJSU Bus 140 - David Bentley

15. Course syllabus – 1(“green sheet”) • Contact information • Office: BT 252(M, W 1:30 – 2:45 PM, M, W 4:30 – 5:45 PM or by apptmt) – 408-924-3565 during office hours only (no VM) • Phone: 408-924-3550 (emergency messages only) • E-mail: “bentley_d@cob.sjsu.edu” • Web: “http://www.cob.sjsu.edu/bentley_d/” • Text (required) and Study Guide (optional) • Stevenson, “Operations Management” 8th Edition • Stevenson and Van Ness, “Study Guide for Use with Production/Operations Management” 8th Edition SJSU Bus 140 - David Bentley

16. Course syllabus – 2(“green sheet”) • Assignments – Homework (not graded) • Class participation – Important! • Term project - 3 cases • Exams (2 “midterms”, final exam) • Quizzes (10 out of 11) • Grading • Schedule & text reading assignments SJSU Bus 140 - David Bentley

17. Ethical Behavior  All work is to be done by the individual student, not in pairs or groups. All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism. Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade. SJSU Bus 140 - David Bentley

18. Course administration – 1 • Introductions (me) • Education • Experience • Goals • Expectations • Policies and courtesy rules • Ethical issues (plagiarism and cheating) • Food and drinks • Cell phones off or on silent • One person talks at a time • Attendance SJSU Bus 140 - David Bentley

19. Course administration - 2 • Emergency instructions • Lecture overheads • Red text = changes after posting • Roll/registration • Group introductions (you) • Major • Work experience • Units and work hours • Expectations SJSU Bus 140 - David Bentley

20. ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ Other? Information Sources? SJSU Bus 140 - David Bentley

21. Professional Organizations • *APICS (“Educational Society for Resource Management”) • *ASQ (formerly ASQC) • ISM (formerly NAPM, NAPA) • IIE • PMI • POMS • INFORMS • *SAM • ASM (no longer exists) * SJSU student chapter SJSU Bus 140 - David Bentley

22. Course Organization - 1 • Part 1: Introduction and Quality • Overview & history: Chapters 1, 2 • Quality: Chapters 9,10 • Capacity management: Chapter 5 • Part 2: Supply & Demand Management • Forecasting: Chapter 3 • Aggregate planning: Chapter 12 • Inventory management: Chapter 11 • MRP, ERP & “Lean Operations” (JIT): Chapters 13, 14 • Supply chain management: Chapter 16 SJSU Bus 140 - David Bentley

23. Course Organization - 2 • Part 3: Other topics • Scheduling: Chapter 15 • Project management: Chapter 17 • Product and system design: Chapters 7, 4 • Facility Layout: Chapters 6 • Facility location: Chapter 8 SJSU Bus 140 - David Bentley