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What is a Chatbot, and How to Use One in Your Business?

What is Chat-bot?<br>A chat-bot is an artificial intelligence software designed to interact with people.<br>How to use chat-bots for your business?<br>By introducing chat-bots, you can limit human interactions and human error. That alone is a great reason to employ them u2014 but thatu2019s not all. You can also use them to grow your business and create new marketing strategies.<br>More and more businesses are using chat-bots every day to reduce customer service time, cost of labor, and expenses.<br> <br>Visit website: https://www.capitalnumbers.com/ai-chatbots.php<br>Read Blog: https://www.capitalnumbers.com/blog/what-is-a-chatbot-and-how-to-use-one-in-your-business/

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What is a Chatbot, and How to Use One in Your Business?

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  1. WHAT IS A CHATBOT?

  2. CHATBOT TECHNOLOGY EXPLAINED A Chatbot is an artificial intelligence software designed to interact with people. It uses apps, chat scripts, and websites to interact with customers. They are one of the most advanced examples of human interaction with AI.

  3. TWO MAIN TYPES OF CHATBOTS Chatbots based on commands - easy to make and give accurate replies Chatbots based on artificial intelligence or machine learning - form their own responses and can learn from past interactions

  4. CHATBOTS OUTSIDE OF BUSINESS Chatbots are useful in everyday life Chatbots can form travel plans, can cancel meetings based on weather reports, can offer quick answers to certain questions Chatbots can manage the schedule of a busy C-level executive, sort emails by priority, and more Popular forms are virtual assistants (such as Siri, Alexa, and Cortana)

  5. CHATBOT FOR YOUR BUSINESS Chatbots can save money and time for your business by reducing training and labor costs, as well as interact with thousands of customers at the same time. More and more consumers are using messengers and text-based services. Many consumers often insists on this option. Companies with a live chat feature platform have measurably improved their overall customer satisfaction score.

  6. INCREASING METRICS, DATA COLLECTION, & ANALYSIS More people are using chats to talk with their favorite brands and companies. They can leave reviews, ask about new products, or ask about upcoming sales. Additionally, your business can use their responses to help with data collection. Chatbots allow you to collect more data. With this data, you will be able to predict your customers’ needs.

  7. REPLACING TRADITIONAL APPS & MARKETING TO A NEW GENERATION The market is now overcrowded with apps and customers want an easier way to connect with customer service reps or support. Millenials like Chatbots more than traditional customer service and will often refuse to call customer services on the phone entirely. Your bot can help a customer decide what to buy, making them more likely to spend even more.

  8. HOW TO USE CHATBOTS FOR MARKETING ? Creating an Interactive Platform - More customers will interact with your business via live chats. Chatbots can also promote new products, get customer feedback, and optimize the experience. Ask, “What am I going to use it for?” A good development team will help flesh out your needs and get the exact perfect bot. Matching the Tone to the Message - Try giving your bot some personality; customers will feel more comfortable.

  9. CONCLUSION Customers do not want to spend hours on the phone for customer support. Using Chatbots for marketing purposes will grow your business more quickly. If you’d like to talk to us about build a chatbot to help your business grow, contact us here. https://bit.ly/2yif7wx

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