Tutor :

1. Effective Management of Teams Overnight and Overseas Tutor:

2. Introduction • Welcome • Emergency procedures • Domestics • Workshop overview • Log Books & Action Plan

3. Team Manager Development Pathway Workshop 3 managing National teams at Major events • Workshop 1 • The foundations of effective team management Workshop 2 managing teams during overnight stays & overseas

4. During this module you will: • Review the key roles and responsibilities of the team manager • Explore how perception affects communication & relationships • Consider planning and operational issues for managing teams • Assess and manage risks • Identify methods of improving relationships with key ‘players’ • Compare current methods with best practice and Identify areas for improvement and future development

5. “The Team Manager is responsible for everything around the field of play – not on it!” Craig Hunter - British Swimming Olympic Team Manager 1998-2006

6. Roles & Responsibilities • Planner • Administrator • Negotiator • Communicator • Coordinator • Liaison officer • Purchaser • Accountant • Leader • Guide • Travel agent • Carer • Welfare officer • Confidant /Friend • Enforcer • Safety coordinator • Record keeper etc......

7. Planning your ‘journey’ Success is a journey not a destination!

8. “Start with the end in mind”Stephen R Covey Activity 1 - Groups Review the scenario and decide what planning and preparation you need to do to and what action you will take to ensure your training camp runs smoothly Group 1 Travel - door to door Group 2 Accommodation & Catering - Hotel Group 3 Communication - before, during & after Group 4 Budget - whole trip

9. Assessing Risk Activity 2 - Groups Considering the last scenario list the potential hazards and carry out a risk assessment for one of the hazards you have identified

10. Name: Signature: Date:

11. But what if... Activity 3 - Groups You are at a UK event and one of your performers is badly injured and needs emergency medical attention. You call 999 and get through to an answer phone message indicating that your call is important and that an operator will be with you shortly! What do you do now?

12. But what if... On the evening prior to the start of UK competition you receive a report that two junior athletes are nowhere to be found when team members should be in their rooms at the agreed curfew.  After an extensive search they are found together in a compromising position in the team's meeting room. What actions would you take?

13. What do you see? Perceptions shape your feelings "Life is the movie you see through your own eyes. It makes little difference what's happening out there. It's how you take it that counts." Denis Waitley: High-performance achievement expert

14. What’s important to you? Activity 4 - Individual • Consider the things that are most important to you about your role in sport • Write down a list of at least 12 of these things…more if you can! • Now we’ll rank them order of importance and look at how these may impact on your relationships

15. Creating positive relationships Activity 5 - Individual Think of someone with whom you have a great working relationship What is it about them that you like? What are the reasons you have such a great rapport?

16. Developing Relationships Influencing Others Who do you need to influence?

17. But what if... Activity 6 - Groups You are managing a regional team travelling by plane to an event in Germany. The players do not keep their baggage receipts and two of them can’t find their bags on the carousel when they get off the flight. What do you do?

18. But what if... You are staying with your team at a 4* hotel.  You've had regular meetings with hotel management and the chef regarding dietary requirements.  On the third day of your stay an athlete, who has a nut allergy, eats some apple pie which contains ground nuts.  The teams’ medic has gone to a meeting 50 miles away and is not contactable.  The local hospital is 20 minutes away by car. What would you do?

19. SWOT Activity 7 - Individual

20. From what you have learned today, list the action you will take When? With Whom? How will you do that? Action

21. Where next? CPD • Managing the budget • Conflict resolution • Injury prevention & management • Time Management • Presentation skills/public speaking • Make contact with key people • Attend CPD • Attend Workshop 3 Managing teams at Major Events (by NGB invitation only)

22. Useful Contacts • Effective Team Management online resource and appendices • www.coachingwales.com • www.sports-council-wales.org.uk • www.fco.gov.uk • Know before you go campaign ww.fco.gov.uk/en/travel-and-living-abroad/about-kbyg-campaign • www.ba.com/podcasts

23. Did we meet our objectives? • Review the key roles and responsibilities of the team manager • Explore how perception affects communication & relationships • Consider planning and operational issues for managing teams • Assess and manage risks • Identify methods of improving relationships with key ‘players’ • Compare current methods with best practice and Identify areas for improvement and future development

24. Thank You Now - TAKE ACTION