Conversations with people who have long-term conditions

1. Conversations with people who have long-term conditions Scenarios for discussion Loy Lobo (loy.lobo@bt.com)

2. The NHS and BT • BT has worked with the NHS for more than 60 years. It is now one of its largest suppliers of IT and communications services and has played a key role in supporting the evolution of the modern day NHS. • Undoubtedly BT’s most high-profile NHS work is on the NHS National Programme for IT (NPfIT), the largest non-military IT project in the world.  Set up in 2003, the programme supports the NHS to provide better, safer care by delivering computer systems and services which improve the way patient information is stored and accessed.

3. Conversation Scenarios Outpatient Appointments Emergency Admissions Urgent Care Centre CommunityTeams Telehealth GP Patient Videoconference Telemedicine Telecare Social Services Out of Hours NHS Direct Pharmacist

4. Telehealth Map of England Home-based remote telehealth monitoring in England. New coding from 20 Sept 2010 Blue - COPD Red - HF Green - Diabetes Mauve - COPD and HF Purple - COPD, HF and Diabetes Yellow - intention Turquoise - no current public information Map produced by DH

5. Conversation Scenarios Outpatient Appointments Emergency Admissions Urgent Care Centre CommunityTeams Unified informed conversation GP Patient Social Services Out of Hours NHS Direct Pharmacist