P rogram C ompliance O versight M onitor (PCOM) Training

1. Program Compliance Oversight Monitor (PCOM) Training Illinois Department of Transportation Division of Public and Intermodal Transportation

2. Agenda • Questions From Previous Sessions • Quarterly Grant Funds Recovery Act (formerly SB51) Reporting • Quarterly Public Transit Account Reconciliation Form • Quarterly Service Contract Revenue Form • PCOM Quarterly Report • Questions and Answers

3. Questions from previous session

4. Questions • Do we need to submit “all” complaints or only formal written/signed complaints? • Please report only formal complaints where a documented investigation and resolution has occurred. • Do we report all complaints received by the Operator, the PCOM, both? • Please report all formal complaints regarding the transit program regardless of which agency received the actual complaint. Operators should be informing Grantees when complaints are filed.

5. Grant funds recover act reporting (formerly SB51)

6. Grant Funds Recovery Act/SB51 • Reported Quarterly On All Active Grant Agreements • Agreements executed after July 1, 2010 • Report only grant funds received as of the end of the reporting period (even if $0.00) • Grant Number: STATE grant number • Ex: JRC-15-001, OP-15-001, CAP-13-1001-FED • Grant Amount: amount of award • Grant Dollars Expended to Date: total amount received through the end of the reporting period

7. Public Transportation Account reconciliation & service contract revenue form

8. PTA/Service Contract Revenue • Reported Quarterly and Annually • Blue Shaded Areas Are for Manual Entry; All Others Protected • Quarterly • Completed By Each Provider, Verified and Aggregated By PCOM • List ALL Revenue Generated • Collected or invoiced • RFP documents the amount required for reimbursement • PTA monitoring form documents ALL revenue activity

9. PTA/Service Contract Revenue • Quarterly • Less Payments Received From Operator(s) for Gap Financing • Any monies paid back to the PTA from the operator(s) for advances or retention of previous revenue earnings • Local Match Calculation • Total eligible expenses • Less project income • Less DOT program payments

10. PTA/Service Contract Revenue • Quarterly • Less Capital Expenditures • Less Operator Financing • Advances from PTA for operating expenses • Retention of earned revenue for operating expenses • Manually Enter Q1 Beginning Balance • Ending Balance Will Transfer As Beginning Balance of Following Quarter

11. PTA/Service Contract Revenue • Annual • YTD Sheet Will Auto Populate • Ending Balance of Q4 Must Match Ending Balance On YTD Sheet • Must Be Prepared By PCOM, Reviewed and Approved By Grantee Certifying Authority

12. PCOM Quarterly Report

13. PCOM Quarterly Report • Narrative of 5311 Activity • Coordination Meetings • New Initiatives • Public Input Meetings • PCOM Meetings • Service Contract Activity • Include The Total Contract Amount and Mount Collected for The Month • Narrative About Efforts To Generate Service Contracts/Local Revenue

14. PCOM Quarterly Report • List of Complaints • Received By Grantee and Operator(s) • Who Investigated • How Was The Issue Resolved • Customer Service Related • Ride Related

15. PCOM Quarterly Report • Trip Denials (Declined Rides) • Required By IDOT • 60 Minutes Before Or After The Requested Time • Categories Of Denials • Denied • No trip was provided • Must be recorded along with the reason for denial • Denied but provided • Trip was provided outside the 60-minute window • Must be recorded along with the reason for initial denial • Useful Service Analysis Tool

16. Questions?