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Regional Workshop: Water Supply and Sanitation Standards for LDCs

This regional workshop aims to disseminate the ISO TC 224 Draft Standards on Water Supply and Sanitation in Africa. It will focus on the adaptation of these standards to the local contexts of Least Developed Countries (LDCs) and provide guidelines for improving governance and quality of services. Participants will include stakeholders from African countries, international organizations, and experts in the field.

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Regional Workshop: Water Supply and Sanitation Standards for LDCs

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  1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCsPreparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AFWA/NWSC WORKSHOPKAMPALA (UGANDA), JULY 24-27, 2007

  2. ISO PROCESS FOR STANDARDS ELABORATION AND GENERAL CONTEXT OF THE ISO/TC 224 WORK Laurence THOMAS, AFNOR ISO/TC 224 Secretariat WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  3. What is an ISO International Standard ? • Document established by consensus among stakeholders that provides for common and repeated use, rules, guidelines or characteristics for activities or their results • Applicable on a voluntary basis WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  4. Who ISO is ? • Network of the National standards institutes of 154 countries • 104 member bodies (16 African countries : Ethiopia, Kenya, Nigeria, Morocco, South Africa, Tanzania …) • 41 correspondent members (14 African countries : Benin, Cameroon, Malawi, Uganda, Zambia …) • 9 subscriber members (2 African countries) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  5. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  6. ISO/TC 224 • Service activities relating to drinking water supply systems and wastewater systems- Quality criteria of the service and performance indicators • Chairman: Jean-Luc REDAUD – FranceSecretariat : Laurence THOMAS - AFNOR WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  7. ISO/TC 224 A new type of ISO Standards • Guidelines oriented towards performance objectives • involving many “new” stakeholders and • not supporting direct certification • Complementary to ISO 9001 and ISO 14001 (Quality management system and environmental management system) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  8. ISO/TC 224 standards will be useful for improving governance and quality of services • Improve the dialogue among stakeholders • develop a mutual understanding of responsibilities and tasks • Establish objectives locally adapted, complying with mandatory requirements laid down by the relevant authorities • Assess the quality of the services provided • Monitor the performances of the water utilities for both the interest of users and the protection of the environment WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  9. Who participates to ISO/TC 224 ? • 49 countries involved: 33 participating countries (P – members) and 16 observing countries (O – members) • African P members : Algeria, Kenya, Morocco, Nigeria, South Africa, Tunisia, Zimbabwe • African O member: Zambia • International organizations(AfWA, AIDIS, Consumers International, EUREAU, IWA, NORMAPME, WHO, World Bank) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  10. How ISO/TC 224 is organized? • WG 1 Terminology (AFNOR – France) • WG 2 Service to the user (AENOR – Spain) • WG 3 Drinking water (SCC – Canada et DSM – Malaysia) • WG 4 Wastewater (ON – Austria and KATS – Republic of Korea) • Ad hoc group Developing countries (Morocco) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  11. Three ISO standards in preparation • ISO 24510 Guidelines for the assessment and for the improvement of the service to users (service oriented standard) • ISO 24511 Guidelines for the management of wastewater utilities and for the assessment of wastewater services (management oriented) • ISO 24512 Guidelines for the management of drinking water utilities and for the assessment of drinking water services (management oriented) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  12. ISO/TC 224 actions to involve developing countries • Twinning arrangements • Regional Water Fora • Ad hoc group “Developing countries” • Financial support from ISO DEVT • Liaisons • Mexico World Water Forum WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  13. Regional water fora • Three regional water fora in 2004 • Asiatic Forum – Daejeon, Korea, April 2004 • Latin-America and Caribbean forum – Porto Rico, August 2004 • African Forum – Marrakech, September 2004 • Objectives : to inform and to strengthen the participation of developing countries to ISO and also to collect comments and proposals on the draft standards. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  14. Ad hoc group Developing Countries • Set up in September 2004 by the 4th ISO/TC 224 meeting in Rabat (Morocco) • Convenor : Mr Zouggari (Morocco) • Objectives : • to ensure that ISO/TC 224 draft standards are applicable to developing countries and to propose amendments, if needed • to test the draft standards in developing countries WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  15. Adaptation to local and regional contexts • Berlin, October 2005 : ISO/TC 224 decision to prepare a guide for the application of ISO 24510, ISO 24511 and ISO 24512 in developing and emerging countries  • Launching of an experimentation/tests in African cities under the leadership of the World Bank Institute and many others partners WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  16. ISO/TC 224 steps over • September 2002 –- ISO/TC 224 1st meeting, Paris (France) • September 2003 – ISO/TC 224 2nd meeting, Ottawa (Canada) • April 2004 – ISO/TC 224 3rd meeting, Daejeon (Korea) • September 2004 – ISO/TC 224 4th meeting, Rabat (Morocco) • October 2005 – ISO/TC 224 5th meeting, Berlin (Germany) • April 2006 to September 2006 – Draft International Standard enquiries (DIS) – open to all ISO member bodies (about 100) • 96 % approval by P-members • November/ December 2006 - ISO/TC 224 6th meeting in Punta del Este (Uruguay) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  17. Schedule 2007 • August/October 2007: Final Draft International Standard Vote (FDIS) • November 2007 – ISO/TC 224 meeting in Japan (with a specific workshop for developing countries) • Beginning of 2008 - Publication of the ISO standards in English, French, and Spanish versions WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  18. ISO/TC 224 Future work (1) • From the end of 2007 to end of 2010, to maintain an overview of events/activities • Actions of communication/promotion of standards • Information regarding the draft guide for the application to developing countries • collection of any information/request regarding use and application of ISO Standards • Collection of any initiative regarding regional or local work based on the ISO Standards WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  19. ISO/TC 224 Future work (2) • End of 2010 – Review of ISO 24510, ISO 24511 and ISO 24512  Confirmation or revision or withdrawn of the standards WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  20. To test the standards in Africa : a double interest • To contribute to the revision of the ISO standards and to their applicability worldwide and mainly in Africa • To prepare local application documents, if needed  in order to improve governance and quality of water and wastewater services for the African continent WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  21. THANK YOU FOR YOUR ATTENTION Contact : ISO/TC 224 secretariat laurence.thomas@afnor.org WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

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