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Quality Function Deployment (QFD)

Ron Sedlock ASQ Jacksonville Education Chair Phone: (352) 473-6095 (352) 473-6096 E-mail: rsedlock@msn.com www.thequalitycatalyst.com. Back to Basics. Quality Function Deployment (QFD). The Voice of the Customer. QFD in 15 minutes. History The House of Quality

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Quality Function Deployment (QFD)

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  1. Ron Sedlock ASQ Jacksonville Education Chair Phone: (352) 473-6095 (352) 473-6096 E-mail: rsedlock@msn.com www.thequalitycatalyst.com Back to Basics Quality Function Deployment(QFD) The Voice of the Customer

  2. QFD in 15 minutes • History • The House of Quality • The Voice of the Customer (VOC) • Deploying the VOC • Personal Use

  3. What is QFD? Quality Function Deployment is a design planning process driven by customer requirements. • QFD deploys “The Voice of the Customer” throughout the organization. • QFD uses planning matrices -- each called “The House of Quality”.

  4. Voice of the Designer Voice of the Customer

  5. x = Design Trade-offs

  6. Benchmarking

  7. Reverse Engineering

  8. Technical Requirements Customer Requirements Product Requirements Technical Requirements Process Requirements Product Requirements Control Requirements Process Requirements Deploying the VOC

  9. QFD - ASQ Meeting

  10. QFD - Audits

  11. The Objectives of QFD • Determine the voice of the customer. • Examine the company’s response to this voice.

  12. Coming Attractions Next Month --- α and β error “Know your risks”

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