Angelique Jenney, Lead Researcher, PhD, RSW

1. Study on violence against children in Albania, Bosnia & Herzegovina, Serbia and Turkey: Objectives, findings and lessons learned from the data collection process: Where do we go from here? Angelique Jenney, Lead Researcher, PhD, RSW Strengthening Child Protection Systems in Their Response to Violence Against Children: Turning Evidence into Policy and Results Sarajevo, Bosnia & Herzegovina, September 18th, 2012

2. Rationale for the Study The purpose of this study was to develop a better understanding of where the systems and service providers experience challenges in identifying, reporting and responding to violence against children (VAC). The study aimed to obtain clear recommendations on how to improve the system and identify the opportunities for on-going efforts to reform and strengthen systems of child protection within all four countries in the region.

3. Research Questions: 3 Areas • IDENTIFICATION, RECORDING AND REPORTING OF CASES OF VIOLENCE AGAINST CHILDREN • REFERRALS OF CASES OF VIOLENCE AGAINST CHILDREN AND SERVICE TRAJECTORIES • SYSTEMIC MECHANISMS FOR ACTION AND CHANGE: Supervision, Monitoring, Evaluation and Best Practices

4. Methods: Qualitative and Quantitative Desk Review Content analysis of national legislation, policy/regulatory documents, guidelines/protocols, services and programs and official data related to VAC/Child protection Field data/Interviews Interviews conducted with key informants and service providers with first-hand knowledge and involvement with the system representing different sectors (i.e., health care, social welfare, child protection, education, and interior/justice) as well as both urban and rural contexts. To ensure wide participation of country level participants and local audiences in the study, a Survey/questionnaire was administered to a cross-sectional sample of technical level practitioners that come in contact with children on a daily basis and have technical expertise in the field of child protection, and are in a position to identify, report, respond to cases of violence against children.

5. Sample and Recruitment • For designing the sampling, the selection of the main sectors dealing with the protection of children’s rights was considered, together with the respondents’ role in identifying, reporting and referring VAC cases, with the sectors selected being: police/justice, child protection, health, education, social welfare, and local administration. • While it was not the intention of the study to establish a representative sample of service providers in each country, efforts were made to include participants from the range of services that come into contact with children on a regular basis. The sample of service providers included those working in both urban and rural settings as well as private and public service providers.

6. Limitations • collection of official statistical data on VAC cases (baseline indicators). • not all countries were successful in obtaining official approvals from respective ministries - participation lower in some sectors. Therefore this report is only able to reflect the views of the sectors involved in the research and does offer a full analysis of the situation • a representative sample was not intended and results are not generalizable - considered exploratory only • small sample sizes, particularly for some sectors, prevented many analytical approaches • use of multiple languages in the translation of research instruments, qualitative data and final reports has been a challenge • focus of study was the service system itself and may have been enhanced by the exploration of issues for users of the system

7. Common Background Issues • historical issues (e.g. conflict) that has led to political and economic uncertainties that translate into limited government resources to support initiatives targeting violence against children • cultural beliefs that frame family violence as a private issue, and the use of force as an acceptable form of child discipline/rearing • growing awareness of the phenomenon of VAC and the implementation of national policies and legal and institutional frameworks (such as National Action Plans) and the need for services for addressing it. • Child rights have been guaranteed within all four countries through a number of international/national documents based on the Universal Declaration of Human Rights and others, documents such as Convention on the Rights of the Child (CRC)

8. Sectors Involved in Child Protection and Targeted for Study • Social Services/Social Protection • Education • Health • Interior/Policing • Justice/Judiciary (includes prosecutors) • NGOs • Monitoring (Human Rights Presidency in Turkey)

9. 1: Identification, Recording and Reporting of Cases of VAC • What is the level of understanding of violence against children among different service providers? • What seem to be the main reasons for strong/weak identification, recording/reporting of cases of violence against children?

10. Identification of Violence Against Children Both policy makers and practitioners, in all four countries defined violence similarly, particularly from a child/human rights perspective and recognized the multiple forms it may present itself in: “any use of physical force,” or “any misuse of power” which results in “physical or emotional harm.” (Serbia) “Violence is any form of psychological, physical, economic and sexual suffering or threat of some actions, failing to provide attention to the child, or limitation of the child’s rights.” (BiH) “Our definition of violence would not conform with international standards. Emotional violence would not be considered as violence in our society.” (Turkey)

11. Shared Issues in Identification Social acceptance “Depending on the culture, the perception as well as the educational tradition, different types of violence (especially physical and emotional) are perceived in different ways. For example: the isolation of children within the house as a punishment for a mistake the child has done is known as a method of education rather than psycho-emotional violence against the child.” (Albania) Subjectivity in identification • “Purpose of violence is important. Slapping etc. may be justified as long as it is with good faith and for educational purposes.” (Turkey)

12. Shared Issues in Identification DOMESTIC VIOLENCE (WOMAN ABUSE) as VAC • There was a common opinion that violence against children is not often related to the occurrence of violence against women but that the linkages between the two are important. “The violence within the family is not visible so we rarely recognize it and it is harder to prove it if children don’t want to acknowledge it.” (BiH)

13. Perceptions of Abuse

14. Beliefs About Interventions

15. Recording and Reporting of VAC Cases

16. Legislation and Reporting

17. Documentation and Management

18. Reporting

19. Perceived Helpfulness of Reporting

20. Reporting People are often aware of physical violence but are reluctant to report it, whereas sexual violence often goes undetected, but when uncovered, people are eager to report. • “Physical violence even though it is recognized, is not being reported often in order to avoid conflict with parties involved. It is considered to be someone else’s business and private business and is often taboo, especially if it is related to sexual abuse.” (BiH) However, there is also evidence that suggests that this legal norm may not be well enforced, as community willingness to report violence is still largely based on voluntary individual actions: • “norms are one thing, reality another”(Serbia)

21. Referrals • “We don’t have standard referral procedures. It’s based on personal knowledge and relations.” (Turkey) • “There are no standards regarding information sharing. Sometimes unnecessary information got shared, sometimes we cannot get the information we need.”(Turkey) • “A major problem is the absence of the hosting centres/shelters for children victims of violence….when you have a case you do not know where to bring the child…. The system overall is not sustainable.” (Albania)

22. Cooperation and Coordination • “We cannot talk about an effective coordination. Some agencies do not take the issue seriously, some do not have the necessary knowledge. So, the functioning of the system depends on us.” (Turkey) \ • “We lack personnel; we have insufficient number of professionals, psychologists, one social worker so it is very hard to explain how we manage cases of violence against children. We cooperate with Police, but the cooperation is weakest with the judiciary.” (BiH)

23. Cooperation/Coordination

24. Follow-Up Practices

25. Cooperation and follow up • “We lack a body of experts that will work with victims after the legal case, and we don’t know what is happening with victims later.” (BiH) • “Cooperation between services is sadly low, that there are maybe 15-20% of municipalities where the mechanisms are in place.” (Serbia)

26. Complaint Mechanisms

27. 2: Referrals of Cases of VAC and Service Trajectories What seem to be the main reasons for strong/weak referring of cases of violence against children within the services assessed? • 43% believe counselling is the most important issue when working with families who mistreat their children • 30% education • 2% say punishment • 13% say removal of child from family

28. Referral of Cases, Sufficiency of Services and Follow-up “We don’t have much contact with our colleagues in other institutions.” Lack of guidelines for professionals: • no guidelines available for professionals as it relates to referral of and follow-up with cases of VAC. Scarce services: • The lack of rehabilitation services and residential care facilities with adequate infrastructure for child victims of VAC can be seen as one of the challenges within the system. Poor service coordination: • There is a lack of an effective mechanism to ensure multi-disciplinary and inter-agency coordination in planning, decision making, implementation and monitoring

29. 3: Systemic Mechanisms for Action and Change Monitoring, Evaluation and Best Practices • Are monitoring and supervision mechanisms of service providers available at national and regional levels and how do these influence the performance of service providers in identification, reporting and referral of cases of violence against children? • Does there seem to be any significant difference among urban/rural area-based services and public/private service providers in any of the areas of inquiry? • In ongoing reforms of child protection systems, what are the main opportunities to further influence an improvement in the way the system identifies and intervenes in cases of violence against children?

30. Staff Training and Supervision, Monitoring and Complaint Mechanisms Lack of staff specialization: • The lack of courses on VAC in the undergraduate education curricula and institutionalized, systematic and regular pre- and in-service trainings for professionals working with children is the major barrier for staff specialization. Lack of a results-based performance monitoring and evaluation system Ineffective internal and external monitoring mechanisms: • institutions lack a self-assessment of their performance, strengths and weaknesses. The absence of an independent external monitoring mechanism and lack of monitoring standards and criteria Reactive policy changes without strategic planning

31. Rural vs Urban Issues • respondents in rural settings were more likely to indicate they were required to report cases of physical abuse in the home (77%) compared to their urban counterparts (62%) • more likely to indicate that they would report such a case (80%) compared to professionals in urban settings (70%). Data suggest the same response pattern for physical abuse in the school, with rural respondents more likely to indicate both a requirement to report and the likelihood that they would report compared to urban respondents. • Rural more likely to say they would report the depicted case of emotional maltreatment (96%) compared to their counterparts serving both urban and rural settings (86%). • Significance cannot be determined due to non-random sample.

32. Urban vs Rural Issues “Violence against children is more reported in urban areas, whilst in villages there cannot be too many reported cases due to the general mentality. There is no denouncement from rural areas.” (Albania) “In rural areas it is generally perceived that violence is harder to identify and there are fewer mechanisms for follow up, while in a cities some things are more accessible (posters, information, institutions…).” (BiH) NOTE: No significant differences in how participants responded to case scenarios regarding their assessment of needed services and available services for the children and families depicted.

33. Rural vs Urban Issues

34. Policy Changes, Promising Practices and Reform Areas • “We know that there is a new law on family protection, but no further information has been provided to service providers at the local level. Even if someone goes and participates to a training, there is no practice of sharing the info with the others in the institution.” (Turkey) • “The mechanisms for children’s protection exist but the issue is how accessible it is and that depends from the information the family have and self-awareness to use it.” (Albania) • “what we have is a jumble of laws, changes are sometimes made, relevant for our work, but we have no information on them.” (Serbia

35. Reform Areas “If we want to talk about a reform, it should be planned and sustainable, not a temporary solution to an urgent problem.”

36. Challenges:Identification, Reporting, and Recording of Cases of Violence Against Children • Social acceptance • Vague terms of reference • Lack of guidelines for professionals • Complicated reporting mechanisms • Lack of an effective recording system • Non-regulated information sharing

37. Challenges:Referral of Cases, Sufficiency of Services and Follow-up • Lack of guidelines for professionals • Lack of services • Lack of prevention initiatives that would target family support and public education as well as perpetrator accountability and rehabilitation. • Poor service coordination • Lack of local capacities to expand social protection services throughout each country resulting in poor service coordination and availability, especially within rural communities.

38. Challenges:Staff Training and Supervision, Monitoring and Complaint Mechanisms • Lack of Resources • Lack of sustainable resources to support implementation of legislation and best practices around service delivery. • Lack of staff specialization • Ineffective internal and external monitoring mechanisms • Underdeveloped mechanisms for monitoring and evaluation of staff working with vulnerable children (institutionalized/criminalized children).

39. Strengths of the Current CP System: • There is a general consensus among service providers that VAC should be defined broadly in a way to cover not only physical and sexual violence but also emotional abuse and neglect. • There is a relatively new and comprehensive legislative basis for responding to cases of VAC within each country. • Despite many problems noted about staff policies during the interviews, it was observed that there is a group of professionals within each country and across sectors who are motivated to find creative ways to overcome the challenges of the system. These practices can bring about significant improvements to the system if they are monitored, assessed, and appreciated.

40. Challenges of the Current CP System… All four countries have recently developed legislation and policies to address violence against children, yet the system of child protection across the region continues to face multiple challenges such as: • An underdeveloped multi-sectoral referral system amongst support services designed to address issues of VAC (such as medical institutions, NGOs, counseling, social and legal services and police) • Lack of awareness of the legislation pertaining to the identification, recording and reporting of VAC cases among employees of service provision institutions at the local practice level.

41. Promising practices • Initiatives designed to define all the procedures of intervention for a child at risk within sectors as well as the necessary sectoral/institutional cooperation for referring and managing the cases of violence. • Initiatives designed to improve the education and training (both pre-service and inservice) of professionals working with violence against children cases • Initiatives that support a particular institution (such as child protection units or centres for social work) as key stakeholders in the streamlining of VAC cases, including monitoring and evaluation within effective case management processes.

42. Promising Practices Continued… • Initiatives that promote cooperation and service coordination between sectors in the best interests of children (such as cross-sectoral training and coordination protocols) • Initiatives that encourage prevention such as programs within schools, community working groups, and public education programming and materials. • Initiatives that focus on developing software to streamline data collection for aggregation and analysis to inform service and policy decisions. • Initiatives involving the Ombudsman/HR Presidency office within each country which address current issues around VAC cases. • Initiatives that involve building on current programs within schools (like the health visiting).

43. Conclusions Overall, while exploratory only, results suggest a family support orientation of service providers towards intervening in cases of violence against children rather than a more punitive approach, evidenced by the strong importance attached to education and counselling versus punishment. Many of the recommendations require working from the ground up to bring to the attention of decision makers. However, in order to influence change, these decision makers at high levels within each sector need to form avenues for cross-sectoral collaboration towards improving the system of child protection within each country. This is where UNICEF has been pivotal within this project. When powerful groups come together and agree on steps for change, it is most likely to happen.

44. Recommendations • Develop pathways for accountability • Improve referral mechanisms and inter-sectoral communication/collaboration • Build public/community awareness of the issues of VAC • Improve service availability and capacity for child victims and families 5) Evaluation and Expansion of promising practices

45. 1. Develop Pathways for Accountability • Administration and enforcement of policy continue to be the main issue – the central governmental body in charge of implementation of all policy directions dealing with VAC should be clearly identified, and made independent, influential and with clear roles and responsibilities as well as funding available to administer measures and changes foreseen for all national and local stakeholders. • Budget planning at the organizational/institutional level should take into consideration legal provisions related to the implementation of measures for identification, reporting and response to violence. • There is a need to establish a consistent mechanism for data recording and collection along with an information sharing system.

46. 2. Improve referral mechanisms and inter-sectoral communication/collaboration Referral mechanisms require clear instructions on the roles and responsibilities and capacities needed within and between institutions. Collaboration between sectors remains a challenge - regulation of the exchange of data on individual cases and obligatory cross-sectoral cooperation and provision of feedback between police, social protection, health care and other stakeholders are necessary for continuous improvements in service delivery and resource optimization.

47. 3. Build public/community awareness of the issues of VAC Education and training to change public (especially media) and professional perceptions of violence against children and responses to it are missing to support systemic change and promote early intervention and prevention efforts. Campaigns aimed at changing societal attitudes towards the use of physical punishment in the home and school settings may be required.

48. 4. Improve service availability and capacity for child victims and families Available services are a major concern, with specialized programs and sustainable funding at the heart of the issue. Therefore, specialized (sometimes sector specific, such as for judges) training programmes for professionals are needed. The current capacity within institutions responsible for social and child protection (such as Centres for Social Work, where they exist within countries) is not sufficient to deliver all the services that are under the Centres’ responsibilities. The Centres lack personnel, particularly psychologists and social workers, and in many cases the status of is considered socially low and limits their effective impact. Further work needs to be done in informing professionals about all legal documents and instruments for the protection of children from violence.

49. 5. Expansion of promising practices • The number of prevention initiatives within all of the countries has been noted as promising.

50. Where do we go from here?From Recommendations to Reality • Developing Pathways for Accountability: • Determine single entity for Accountability (e.g. in Canada Governmental Body determines standards of child protection and a system of monitoring those standards) • Building and Strengthening Public Community Awareness on Violence Against Children • Long term process of attitudinal change through social advocacy and legislative progress (e.g. Corporal Punishment Laws coupled with Social Education Campaigns in Sweden)