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FRANCE

FRANCE. Safer Internet France ( www.saferinternet.fr ) Three organizations committed in relaying the European Initiative The DUI - governmental partner Nation wide network of partners from the public, NGO and private sector. Striking results. Operational structure.

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FRANCE

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  1. FRANCE • Safer Internet France (www.saferinternet.fr) • Three organizations committed in relaying the European Initiative • The DUI - governmental partner • Nation wide network of partners from the public, NGO and private sector. • Striking results

  2. Operational structure • Hotline: Point de Contact www.pointdecontact.net • Helpline: Net Ecoute 0800 200 000 www.netecoute.fr • Awareness actions: Internet Sans Crainte www.internetsanscrainte.fr

  3. Advisory Board • 30 French Organizations: • Ministries and public regulators • Nationwide associations representing children and their parents • Training organizations • Industrial partners: ISP’s, Content providers… • Annual meetings • Furthering partnerships

  4. Hotline – Point de Contact (1/2) • Operated by the French Internet Service Providers Association : AFA • www.pointdecontact.net • A mobile-friendly interface • A Point de Contact software which can also be dowloaded directly on the computer.

  5. Hotline – Point de Contact (2/2) • Point de Contact scope: • Child sexual abuse images • Incitement to racial hatred • Offensive content accessible to children • Praise of war crimes or crimes against humanity • Crimes and offenses against people • Incitement to terrorism or bomb-making • Incitement to suicide or violence

  6. Helpline – Net Ecoute • French national helpline (toll-free number) for any issue related to children safety online • (Internet, mobile phones, video games) • Operated by e-Enfance, a French NGO with recognized expertise on child protection online

  7. Overview of the helpline 1/3 • Net Ecoute offers 4 phone and online services: • - FOR ALL: a toll-free number0800 200 000 (anonymous, confidential and available from 9h to 19h on weekdays) • A website for CHILDREN AND YOUNG PEOPLE www.netecoute.fr with many ways for contacting a counselor • (email, one-to-one chat, skype, call back) • A website for PARENTSwww.info-familles.netecoute.fr • - A special entry (phone and mail address) for PROFESSIONALS

  8. Overview of the helpline 2/3 • 4031 contacts in 2011 • Half of the contacts: 12-14 y.o.

  9. Overview of the helpline 3/3

  10. Awareness- Internet Sans Crainte • InternetSanscrainte.fr • Operated by Tralalere • Targets: parents, educators, young children, teenagers • Critical media literacyapproach • Campaigns, resource productions, trainings…

  11. Major achievements (hotline, 1/4) Statistics 2011: • 7820 cases of offensive content reported by users; • 1966 cases assessed as illegal under French law; • 720 reports passed on to the French LEA; • 93 cases of illegal content located in France notified to hosting providers and 100% removed; • 290 CSA content reported to the competent partner hotline of the INHOPE network and 90% removed; • Total: 576 cases of illegal content removed, of which 324 assessed as child pornography.

  12. Major achievements (2/4) National co-operation: • Daily co-operation with French ISPs • French LOPPSI 2: article 4 relating to blocking of child pornography content • AFNOR norm on parental control softwares • AFA is a founding member of the Signal Spam association (spam reporting platform launched in 2007) and a member of AFNIC (management of domain names in .fr and .re) • Partnership with PedaGoJeux on video games.

  13. Major achievements (3/4) International co-operation: • Daily co-operation with the INHOPE network • Involvement in international works and initiatives: EuroISPA, CEO’s coalition, Clean IT project, European Financial Coalition • Octopus Conference – Cooperation against Cybercrime at the Council of Europe • International Forum on Cybercrime – Lille • Annual Conference in Warsaw • EC events: Safer Internet Forum, Safer Internet Day.

  14. Major achievements (4/4) Communication: • Press releases on various subjects • Contribution to reports (ONDRP, ONU…) • Quiz “Passe-ton-permis-web” update • Annual conference in May 2011 with the Consortium “Towards a more responsible Internet: what tools for what challenges?” • New AFA leaflet • New Point de Contact reporting software • Online form of 5 questions about offensive content for teenagers in the framework of the SID 2012.

  15. Helpline Major achievements 1/3 • Support from French ministries, public authorities and regulatory bodies since its launch in Dec.2008 • 19 october 2011: Net Ecoute officially joined the French network of national hotlines and helplines • Cooperation with French organisations of child protection and welfare, parental organisations, industry, etc.

  16. Major achievements 2/3 The French Ministry of Education fight against school violence: partnership with e-Enfance NGO and Net Ecoute helpline • 6 June 2011: Agreement with the Ministry of Education to prevent and treat cyberbullying in schools. • Net Ecoute officially supports educators, students and their parents (dedicated channel on the helpline)

  17. Major achievements 3/3 • September 2011: A practical guide for educators to prevent and fight cyber-bullying • 24 January 2012: the French Ministry of Education national campaign against bullying in schools

  18. Major achievements (awareness, 1/3) • Reference website www.InternetSansCrainte.fr • Resource production • Youth Panel: Consultation/ participation to resource creation & European initiatives • In School workshops • Training the children programme • Training the trainers programme • E-Learning platforms for educators

  19. Major achievements (2/3) • Pédagojeux initiative with the ministry of Family and the private sector > distribution chart • TV campaigns with the support of National bodies: CSA, CNIL (TV clip broadcasted 1050 times on 32 chanels (2010-11) • National dissemination with our partners NGOs and private medias

  20. Major achievements (3/3) • SIDays: Huge success. • 1200 / 1500 workshops /other events in 2011 / 2012 • Positive content competition • SICvisibility • Over  12  million audience for the paper press • 385,2 million audience  on the Internet • 1 millions visits on websites /year

  21. Best practice (Consortium) • A common website • http://www.saferinternet.fr/ • Presentation of the EC program • Each partner of the Consortium (Awareness, hotline, helpline) has a dedicated rubric to present its activities; • A common leaflet is also available • Common events: SIF, SID, positive content competition, AFA’s conference…

  22. Best practice (1/2) • One website, one mobile-friendly interface, one software to download • Point de Contact form available in English • Video clip explaining how to report a content in 4 steps: http://www.pointdecontact.net/ • A page dedicated to Point de Contact origin, scope and procedures • A page dedicated to child welfare

  23. Best practice (2/2) • A quiz for children and teenagers http://www.passe-ton-permis-web.com/ • Point de Contact leaflet (homepage) • AFA’s leaflet (AFA’s website) • Point de Contact is on Facebook

  24. Best practice 1/4 www.netecoute.fr • Benefit from Net Ecoute experience and make it available outside the helpline’s website: • Large FAQ (3.500questions/year) • Safety tips • One-to-one chat • Links to partners organizations • …

  25. Best practice 2/4 7 February 2011: SID 2012 Launch of Net Ecoute Google extension

  26. Best practice 3/4 Feb.2012: Net Ecoute Facebook app • Safety tips on FB • Direct chat with Net Ecoute • Links to partners organizations • Goodies to share on the wall

  27. Best practice 4/4 YOUTUBE: Derrière la Porte (Behind the door…) helpline interactive movie Launched on SID 2011 (8th February 2011) 750.000 views

  28. Best practice • 4 websites createdand regularly updated • Internetsanscrainte.fr • 2025exmachina.net • Pedagojeux.com • Vinzetlou.net • Two multimedia programmes created for • 7-12 and 12-16 year old children. • Vinz & Lou • 2025 ex machina • Mobile aps • e-Learning platform for Trainers

  29. Major Challenges -Today • The current internet safety issues focus on matters of identity (social networks, private data), exposure (offensive content, illegal content) and harmful practices (cyber bullying, grooming, excessive use). • French awareness is above European average. Yet, not every child, parent or teacher can cope with safety issues online.

  30. Major challenges - Tomorrow • Multiplication of screens: connected TVs and mobile devices (phones and tablets), video games consoles and other gateways. • Children at risk: generally isolated in their relation with Internet, lacking mentorships and often raised in difficult familial or social contexts. • Preschool children. • Peer to peer education. France has a long way to go, but consensus on the fact that it is key. • Teaching the best way to approach illegal or harmful content.

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