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Montana Electronic Government Conference

Montana Electronic Government Conference. September 5, 2002. Vern Dosch, CEO National Information Solutions Cooperative. Agenda …. History and background of NISC E-Commerce Adjusting to the current business environment Consolidating our experiences Ethics in Business and Government

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Montana Electronic Government Conference

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  1. Montana Electronic Government Conference • September 5, 2002 Vern Dosch, CEO National Information Solutions Cooperative

  2. Agenda … • History and background of NISC • E-Commerce • Adjusting to the current business environment • Consolidating our experiences • Ethics in Business and Government • Questions and Answers

  3. Necessity is the mother of invention …

  4. A cooperative serving cooperatives …

  5. 36 years old in technology is as old as “dirt”

  6. Shared Values • The heartland values of • “…hard work, honesty, neighborliness, and thrift.” • Sam Walton “Made in America”

  7. We’re a 10!!! • Ranked one of the top 10 best places overall nationwide to work in information technology by IDG’s Computerworld • Also ranked among the top companies in worldwide survey

  8. Yesterday • First bills went out in March 1966 • Consolidated Telecom • KEM Electric • Verendrye Electric • All are still are NISC customers

  9. Today • NISC’s billing products currently bill approximately $5.1 billion in annual revenues for our Membership • NISC’s payroll products calculate and track an annual payroll in the amount of $800 million for more than 16,000 cooperative employees. • Maintain 500 servers across the country • 7 X 24 X 365 – Mission Critical

  10. Demographics of Workforce • Mandan employee—253 • St. Peters employees—251 • Virtual employees—23 • 527 employees

  11. NISC National Footprint • Total members—472 • Customers in 46 states • Billing services to 6 million meters/subscribers

  12. NISC Member / Owners

  13. NISC Footprint in Montana • Total members—21 • Energy—15 • Telecomm—6

  14. Accounting E-Commerce Energy Printing / Mailing Hardware & Support Telecomm Engineering Connectivity Product Offering Enterprise Solution

  15. E-Commerce Objectives • Cost Savings • Customer Convenience • Efficiencies • Environmental Factors

  16. EBPP

  17. 18-32 DAYS $1.50+ Per Bill Current Process:Inefficient and Costly Slow Delivery U.S.Mail Expensive Printer PaperPaymentCycle Biller Customer Limits Customer Interaction Bank Long Payment Cycles & Float U.S.Mail PaymentProcessor

  18. Hours vs. Days Pennies vs. Dollars The Internet Unlocks New Potential Efficient Instant Delivery Bill Bill Bill INTERNET $ Biller $ End User $ $ Reduced Float One-to-One Marketing Payment Processor

  19. C&I Billing

  20. Energy Information Management Service

  21. NISC Statement of Shared Values • At NISC, we believe in striving for excellence with a passion and determination that is founded on our shared values. These values will inspire us, guide us, and determine the manner in which we will conduct ourselves in carrying out the business of our organization.

  22. NISC Statement of Shared Values • Integrity—We hold ourselves to the highest professional, moral, and ethical standards. We are committed to doing the right thing - ALWAYS. • Relationships—We believe people are the heart of our organization. • Innovation—We promote the spirit of creativity and champion new ideas.

  23. NISC Statement of Shared Values • Teamwork—We exemplify the cooperative spirit by working together with respect for one another’s ideas and contributions. • Empowerment—We believe individuals have the power to make a difference. • Personal Development—We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

  24. The treasure of a rural lifestyle … Living where you want to live rather than living where you want to work.

  25. Industry In Transition • Energy • Telecommunications • Technology • Return to business fundamentals

  26. Our Rural Challenges and Strengths • Sparsely populated regions • Greater accountability

  27. Adjusting to the current business environment

  28. Your business perspective … The next quarter … the next five years

  29. Consolidating our experiences

  30. Reduction in Force • Why • How • Ramifications

  31. Management in Times of Change • “It is better to create a fast, agile, flexible enterprise that can ride the waves of change than to build a seawall. It is impossible to ‘manage’ the unforeseeable. Effective organizations are prepared to respond to a wide variety of contingencies, and are flexible enough to implement new directions as necessary. • —Colin Powell

  32. The Future of Technology in Rural America • Best of both worlds • Deployment of technology through private business and the government • Ethics, safety, environment

  33. Thank You! • Questions?

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