MNP @ Aircel Mobile Number Portability

1. MNP @ Aircel Mobile Number Portability

2. MNP…. An Introduction KEEP YOUR MOBILE NUMBER SWITCH YOUR NETWORK Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number. • Benefit of MNP • Freedom of choice • Competition • Free to choose a new mobile service provider without having to change to a new number • No inconvenience of having to notify friends and associates that you have changed your number

3. Basic MNP Process Guidelines • An applicant, coming on Aircel Network, may opt for prepaid or postpaid platform irrespective of the current platform he is using on with Non-Aircel number • Applicant can place the Porting Request in self only and no request to be entertained for bearer • Entire process of CEF filling, submission of documentary proofs and CEF validation to be complied as per the latest “On-Boarding & Welcome” policy. • Applicant need to generate the UPC from his non-Aircel number to place the request of PORT IN with Aircel. • "Unique Porting Code" (UPC) is mandatory for processing the Porting of the number. UPC gets generated by Donor Operator once SMS is sent from applicant MSISDN to 1900. • Applicant must send the SMS in front of the retailer to obtain the UPC. • Below mentioned points to be taken care in respect to UPC and they are universal all across telecom industry in India: • The MSISDN mentioned in the contents of the SMS must match the sending MSISDN. In case of mismatch, UPC shall not be allotted but a message shall be generated to inform such subscriber that the Caller Line Identification does not match with the mobile number. • The UPC once allocated to a subscriber shall be valid for a period of fifteen days (for 30 days in case of Jammu & Kashmir, Assam and NE) from the date of request or such time till the number is ported out, whichever is earlier, irrespective of number of requests the subscriber make. • Bill Plan, Value Add Services, Network, Activation Charges and Security Deposit shall be applicable as per availability of the same with the new operator.

4. Port – In Process: Postpaid • Postpaid Port-In Process • Applicant desiring to PORT IN his/her number to Aircel network on postpaid platform shall be provided with a blank Aircel SIM which shall be activated with the requested mobile number after successful execution of porting. • Applicant shall be informed that after successful porting this requested mobile number shall work on Aircel SIM and old SIM of previous operator shall be disconnected. Customer can save the data of the old SIM. • CEF compliance process to be adhered as per “National On Boarding Policy” • Donor may reject the request electronically on the basis of listed reasons directive by DoT. Rejection process is mentioned under “Port-Out” in this process note. • CEF to be submitted to CEF agency as per “National On Boarding Policy”

5. Recipient Operator Donor Operator MCHA Donor Operator Validates the request Blank Postpaid SIM to be given to Applicant after necessary documentation Applicant applies for Port-in at COCO / Retailer UPC generation by applicant by sending SMS to 1900 Start Port – In Process: Postpaid Donor to response after 72 but within 96 hours Contact creation in CRM with desired details & MNP validations Click on “Generate MNP Flow” MNP Doc Validation Task to be closed with desired outcome MCHA validates the request at its end . No Closure with outcome Fail or Pass Applicant provides correct doc set MCHA Validation Yes Fail Fail Donor Operator sends the response after 72 but within 96 hours Donor Approval Task created in CRM Pass Pass MCHA sends the request to Donor Operator Port-In Request flows to MCHA through our gateway, called: NPG Donor Operator does not send the response within 96 hours Donor Approval Task gets closed with outcome as Reject” MCHA receives the response from Donor operator Reject Information to Customer through Automated SMS Donor Response is Reject or Accept MCHA sends the Donor response to Aircel Donor Approval Task gets closed with outcome as “Pass” Accept Execute Port time gets captured in CRM against attribute: “Preferred Activation Time MCHA sends the execute port time Provisioning Task gets created and Inventory gets inserted Customer informed the execute port time through SMS MNP team attaches package in Kennan with order as In Progress state. MCHA sends auto response to Aircel after expiry of 96 hours Order hits at HLR and activates the number within 2 hours after “Preferred Activation Time” Provisioning task gets closed , Activation broadcasting done to MCHA and LRN gets updated End

6. Port – In Process: Prepaid • Prepaid Port-In Process • Applicant desiring to PORT IN his/her number to Aircel network on prepaid platform shall be provided with new Aircel Jacket, containing SIM and MSISDN on it. • Before providing the Aircel Jacket to the customer, MSISDN to be removed from the Jacket. Hence this Aircel Jacket is to be perceived as Blank Prepaid Aircel SIM for customer. • This Aircel MSISDN is not in active state and to be used by Aircel for internal purpose/reference only. • Applicant shall be informed that after successful porting, the number sought for porting will be activated on this blank Aircel prepaid SIM • Donor’s number only to be mentioned on CEF and MNP form. • CEF compliance process to be adhered as per “National On Boarding Policy”. • Donor may reject the request electronically on the basis of listed reasons directive by DoT. • CEF must be received at CEF agency within 7 days /10 days of 333 SMS being done.

7. Port – In Process: Prepaid Recipient Operator Donor Operator MCHA Donor Operator Validates the request New Aircel Prepaid Jacket to be given to customer after erasing the MSISDN from the Jacket Applicant applies for Port-in at COCO / Retailer UPC generation by applicant by sending SMS to 1900 Start Donor to response after 72 but within 96 hours MCHA validates the request at its end . Retailer/COCO sends SMS to 888. SMS Text “UPC porting code.PM ported MSISDN.TM Temp MSIDN.NM Customer Name” Distributor gets intimation thru SMS and sends SMS to 333 MNP related SRgets generated in CRM No Port-In Request flows to MCHA through our gateway, called: NPG Donor Approval Task created in CRM MCHA Validation Donor Name, UPC and mobile number gets captured in CRM against the MSISDN mentioned on Aircel Prepaid Jacket Yes Fail Donor Operator sends the response after 72 but within 96 hours Pass MCHA sends the request to Donor Operator Donor Operator does not send the response within 96 hours Donor Approval Task gets closed with outcome as Reject” MCHA receives the response from Donor operator Reject Information to Customer through Automated SMS Donor Response is Reject or Accept Donor Approval Task gets closed with outcome as “Pass” MCHA sends the Donor response to Aircel Accept Provisioning Task gets created and Inventory gets inserted Execute Port time gets captured in CRM against attribute: “Preferred Activation Time MCHA sends the execute port time MSISDN gets activated in HLR, IN, and in CRM on the SIM provided to the customer within 2 hours after Preferred Activation Time Customer informed the execute port time through SMS MCHA sends auto response to Aircel after expiry of 96 hours Provisioning task closed in CRM Activation broadcasting done to MCHA and LRN gets updated End

8. Cancellation Request: As RO Recipient Operator Donor Operator MCHA Call Centre Customer contacts the touch point and desirous to cancel the port-in request Customer is diverted to Aircel Store / Retailer Start Aircel Store Response from MCHA Cancellation trigger to MCHA Retailer Prepaid or Postpaid Customer fills the Cancellation form MCHA validates the 24 hours expiry timer from the time of receiving Port-In request at its end Post Pre COCO executive / MNP spoc open the account in CRM with Donor number COCO executive / MNP spoc open the account in CRM with Aircel SIM number given to cust 24 hours expired No Yes Executive checks the Port In Request Time under MNP Tab for 24 hours validation Send acknowledgment response to DO and RO 24 hours have passed from Port In Request Time Yes No Response to Recipient Operator Request can not be taken after expiry of 24 hours Click on “Cancel MNP Request “ under MNP Tab in CRM Request does not proceed further Inform Customer All open tasks gets closed automatically In case of postpaid, inventory status gets updated from Port-In-Free to Port-In-Cancel End

9. Cancellation Request: As DO Donor Operator Recipient Operator MCHA Start Cancellation trigger to MCHA Cancellation hits our system Customer places the request for cancelation of Port-In Close all the tasks of Port – Out SR already created in CRM MCHA validates the 24 hours expiry timer from the time of receiving Port-In request at its end Recipient Operator sends the request to MCHA after validation of 24 hours timer End 24 hours expired Yes No Send response to DO and RO Response to Recipient Operator Request does not proceed further

10. Port Out Process Donor Operator Recipient Operator MCHA MNP spoc will open the My SR under service request tab in CRM SR gets assigned to MNP spoc Port – Out SR gets generated in CRM against the number Start MCHA validates the request at its end . MNP spoc takes out the report of all Port out cases and sends to circle Legal team MNP spoc opens the SR one by one and validates the port-out request Customer places the request for Port-In Donor Approval Task created under the SR in CRM MCHA Validation Pass Closed within 24 hours Subscriber Validation task to be closed within 24 hours of task creation Generates UPC for Aircel number Fail No Timer Expiry after 90 hours MCHA sends the response to recipient Operator Yes Subscriber Validation task closed with the outcome Pass or Reject Recipient Operator sends the request to MCHA NPG holds the response up to 90 hours and sends auto response after 90 hours Closure of Subscriber Validation task triggers the response to MCHA MCHA sends the request to Donor Operator Reject or Accept Reject MCHA receives the response from Donor operator Accept MCHA sends the Donor response to Aircel Provisioning Task gets generated Execute time gets captured in CRM MCHA sends the execute port time End Numbers gets deactivated at Execute port time Deactivation broadcasting to MCHA MCHA sends auto response to Aircel after expiry of 96 hours End

11. Rejection of Porting Request Porting Request can be rejected by RO or by MCHA or by DO RO • Documents validation failure • Applicant fails to submit a copy last bill. MCHA • Ninety days has not elapsed from the date of last porting of the same MSISDN • Any other Porting Request for the same MSISDN is already pending DO • Requested number is less than 90 days old on DO network • Wrong UPC code is mentioned in the request received by RO • Request for change of ownership of the mobile number is already under process • There are outstanding payments due from the subscriber by way of pending bill(s) before existing bill cycle • The mobile number sought to be ported is sub-judice • Porting of the mobile number has been prohibited by a Court of Law • Subscriber has applied for inter-service area porting

12. General • Customer can apply for porting with active mobile number only. • Customer shall get the status of porting request from Recipient Operator only. Donor operator does not provide the status of porting request. • 1900 is chargeable. • UPC does not contain ‘O’ or ‘0”. • Subscriber is eligible to make a porting request with any operator only after 90 days of the date of activation of his mobile number. • Subscriber can make another porting request only after the expiration of 90 days from last porting request. • Donor Operator can not make any retention efforts after subscriber has applied for porting with other operator. • Applicant can apply for the cancellation of the porting request in written within 24 hours of placing the request. • Porting request time can be seen in CRM under MNP tab. • Any scheme, freebies, prepaid balance and validity with old operator gets forfeited . • Prepaid • Donor number only to be filled on CEF and on MNP form • SMS to 333 to be send only after 888 SMS. • Before successful porting, search in CRM can be done on the basis of Aircel SIM number mentioned on Aircel Jacket given to customer . • After successful porting, search in CRM can be done on the basis of Ported number. • Postpaid • Customer must get all the billed outstanding while applying for porting request. Any fully or partially unpaid bill shall lead to rejection of the porting request by Donor Operator. Things to Remember

13. Port- In request to MCH: 24 running hours from customer request • Donor response time: 72 to 96 running hours from request send by MCH to Donor • Port cancellation: 24 Business hours (excludes Sundays and state holidays) • Port Validation by MCH : 96 Business hours 12 am to 12 pm • Port deactivation: 1 Business hour • Port activation: 1 business hour • Non payment disconnect:  89  calendar days from the time the number is broadcasted by MCH. • Non payment disconnect response time: 15 calendar days from the day non payment request is received from donor. • Port termination: 3 months(90 calendar days) • Subsequent /Re Port in: 90 calendar days from the time number is broadcasted by MCH. Timers