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Client Management. Introduction. In a typical organization there are a lot of client machines used for day to day operations Client management is a necessary tasks: Installing and updating software Patch installation Troubleshooting and Recovery from faults
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Introduction • In a typical organization there are a lot of client machines used for day to day operations • Client management is a necessary tasks: • Installing and updating software • Patch installation • Troubleshooting and Recovery from faults • When a company getting large it is a tedious task to do such management without appropriate tools • Now there are client management software that can help to provide such services more effectively • Altiris is an example of such software used also in CE
Deployment solution • Used for • New PC deployment • Hardware refresh • OS migration • Create single standard image • Hands-off desktop deployment • Data and Settings migration
Deployment and Configuration • Aim is to ease OS and Software installations and configuration • This is done with a variety of tools and service: • Boot image • Software packaging
A sample scenario • Bob is a new hire in sales department and needs a new laptop • Sally in IT department orders a laptop, hands over it to Bob and says “Simply plug-it in” • With deployment features Sally have a Base Image of all the files from a base machine
Management and Support • Sally needs to support client computers through the network. • She sets up a Altiris client on Bob’s machine which monitors it • When a problem occurs Sally can see the detail of Bob’s machine like the installed software, hardware and network settings so that she have a better understanding of the problem and how to fix it.
Software troubleshooting • Bob on road uses VPN to connect to the company network • He realizes that CRM package does not work properly and ask sally to fix it. • Having a tool (Carbon Copy) enables sally to remotely control Bob’s computer and investigate the problem • Next figure shows this situation
Sally founds out that a patch to CRM package solves the Bob problem. • Also to prevent other clients experiencing the similar problem packages the patch and distribute it to the client machines with the help of console • Next image shows this situation
Planning and assessment • Statistical view of the client machines
Planning and Assessments (2) • Tracking application usage • Usage: Uninstall un-necessary software from a client machine and use the license for another machine
Backup and recovery • Having snapshots of the client files stored in a server
Backup and recovery (2) • Restoring a file • Full system restore lets to recover a client to its state before a hardware crash for example a hard disk crash
Migration • Upgrading to a new OS version • It is a tedious handy work: • Backing up client data • Software settings • Personality settings (e.g. desktop wallpaper, font settings, etc.) • A client management system will help in migration to reduce such efforts
References • Altiris.com