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Client Management

Client Management. Introduction. In a typical organization there are a lot of client machines used for day to day operations Client management is a necessary tasks: Installing and updating software Patch installation Troubleshooting and Recovery from faults

cecilia-gould
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Client Management

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  1. Client Management

  2. Introduction • In a typical organization there are a lot of client machines used for day to day operations • Client management is a necessary tasks: • Installing and updating software • Patch installation • Troubleshooting and Recovery from faults • When a company getting large it is a tedious task to do such management without appropriate tools • Now there are client management software that can help to provide such services more effectively • Altiris is an example of such software used also in CE

  3. Why we need client management software

  4. Client Management Suit

  5. Deployment solution • Used for • New PC deployment • Hardware refresh • OS migration • Create single standard image • Hands-off desktop deployment • Data and Settings migration

  6. Deployment and Configuration • Aim is to ease OS and Software installations and configuration • This is done with a variety of tools and service: • Boot image • Software packaging

  7. A sample scenario • Bob is a new hire in sales department and needs a new laptop • Sally in IT department orders a laptop, hands over it to Bob and says “Simply plug-it in” • With deployment features Sally have a Base Image of all the files from a base machine

  8. Boot and Software packages on a Server

  9. Management and Support • Sally needs to support client computers through the network. • She sets up a Altiris client on Bob’s machine which monitors it • When a problem occurs Sally can see the detail of Bob’s machine like the installed software, hardware and network settings so that she have a better understanding of the problem and how to fix it.

  10. Detail information of a client machine

  11. Software troubleshooting • Bob on road uses VPN to connect to the company network • He realizes that CRM package does not work properly and ask sally to fix it. • Having a tool (Carbon Copy) enables sally to remotely control Bob’s computer and investigate the problem • Next figure shows this situation

  12. Troubleshooting

  13. Sally founds out that a patch to CRM package solves the Bob problem. • Also to prevent other clients experiencing the similar problem packages the patch and distribute it to the client machines with the help of console • Next image shows this situation

  14. Distribution of updates

  15. Effective patch management

  16. Planning and assessment • Statistical view of the client machines

  17. Planning and Assessments (2) • Tracking application usage • Usage: Uninstall un-necessary software from a client machine and use the license for another machine

  18. Backup and recovery • Having snapshots of the client files stored in a server

  19. Backup and recovery (2) • Restoring a file • Full system restore lets to recover a client to its state before a hardware crash for example a hard disk crash

  20. Migration • Upgrading to a new OS version • It is a tedious handy work: • Backing up client data • Software settings • Personality settings (e.g. desktop wallpaper, font settings, etc.) • A client management system will help in migration to reduce such efforts

  21. References • Altiris.com

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