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Advising Survey Results

Advising Survey Results. Access to Success Retreat January 16, 2008. Advising Survey Subcommittee. Linda Anderson-Courtney, Academic Affairs Kate Brondino, College of Health Sciences Rachel Cocos, Dept. of Curriculum & Instruction Lori Fitzenberger, College of Letters & Science

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Advising Survey Results

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  1. Advising Survey Results Access to Success Retreat January 16, 2008

  2. Advising Survey Subcommittee • Linda Anderson-Courtney, Academic Affairs • Kate Brondino, College of Health Sciences • Rachel Cocos, Dept. of Curriculum & Instruction • Lori Fitzenberger, College of Letters & Science • Lenore Fuller, College of Letters & Science • Jennie Klumpp, College of Engineering & Applied Science • Rachael Moebius, Lubar School of Business • Kristin Roosevelt, Lubar School of Business • Andrea Wrench, Lubar School of Business • Seth Zlotocha, Dept. of Enrollment Services

  3. Background • Questions designed by academic advisors & endorsed by AAPC • Survey distributed to all undergraduate students in Spring 2007 • 3,087 respondents • Raw data shared with deans and advising offices on campus • Advising Survey Subcommittee organized to review results • Subcommittee focused on expectations vs. experiences of student respondents

  4. Expectations vs. Experiences • Students asked to rate their expectations on eleven statements of services that advisors provide • Students were then asked to rate their own experiences with advisors pertaining to the same eleven statements • Gaps appeared between expectations and experiences

  5. Expectations vs. Experiences • Clearly explain degree, major, minor and/or certificate requirements • Expectation = 99 percent • Experience = 61 percent • Neutral = 17 percent • Gap w/ Neutral = 21 percent • Gap w/o Neutral = 38 percent

  6. Expectations vs. Experiences • Help students learn how to find information about majors and courses • Expectation = 98 percent • Experience = 61 percent • Neutral = 18 percent • Gap w/ Neutral = 19 percent • Gap w/o Neutral = 37 percent

  7. Expectations vs. Experiences • Aid students to create a long-term educational plan • Expectation = 98 percent • Experience = 37 percent • Neutral = 24 percent • Gap w/ Neutral = 37 percent • Gap w/o Neutral = 61 percent

  8. Expectations vs. Experiences • When in a difficult academic situation, help students understand their choices and what the consequences will be • Expectation = 97 percent • Experience = 30 percent • Neutral = 22 percent • Gap w/ Neutral = 45 percent • Gap w/o Neutral = 67 percent

  9. Expectations vs. Experiences • Provide information about courses but give students responsibility to choose their own courses • Expectation = 95 percent • Experience = 66 percent • Neutral = 16 percent • Gap w/ Neutral = 13 percent • Gap w/o Neutral = 29 percent

  10. Expectations vs. Experiences • Help students to understand the policies and procedures of the University, such as add/drop policies, appeal processes, etc. • Expectation = 94 percent • Experience = 39 percent • Neutral = 24 percent • Gap w/ Neutral = 31 percent • Gap w/o Neutral = 55 percent

  11. Expectations vs. Experiences • Help students develop educational goals based upon their abilities and interests • Expectation = 93 percent • Experience = 27 percent • Neutral = 27 percent • Gap w/ Neutral = 39 percent • Gap w/o Neutral = 66 percent

  12. Expectations vs. Experiences • Enable students to understand the value of working with an advisor • Expectation = 84 percent • Experience = 32 percent • Neutral = 27 percent • Gap w/ Neutral = 25 percent • Gap w/o Neutral = 52 percent

  13. Expectations vs. Experiences • Help students find on-campus resources such as the Norris Health Center, career development services, tutoring services, etc. • Expectation = 82 percent • Experience = 22 percent • Neutral = 21 percent • Gap w/ Neutral = 39 percent • Gap w/o Neutral = 60 percent

  14. Expectations vs. Experiences • Tell students exactly what courses to take for the next semester • Expectation = 71 percent • Experience = 44 percent • Neutral = 21 percent • Gap w/ Neutral = 6 percent • Gap w/o Neutral = 27 percent

  15. Expectations vs. Experiences • Show an interest in student activities outside of the classroom • Expectation = 63 percent • Experience = 23 percent • Neutral = 21 percent • Gap w/ Neutral = 19 percent • Gap w/o Neutral = 40 percent

  16. Key Points • Limited time/contact with students • Doing well providing “basic” information to students • Need to reach students in different ways • Need to keep advisors informed • Need for additional advisor professional development • Need for “central hub” for information on UWM website • Not always experiences to match expectations

  17. Ideas for Future • Address advisor caseloads • Explore new ways to contact students (Facebook, IM, blogs, etc.) • Easy to find web page devoted to links to common policies, procedures, campus-wide student services, etc. • Continue to rollout advisement reports for students on PAWS • Establish a working group of advisors for next PAWS upgrade • Re-focus purpose of Advisors and Counselors Network (ACN) • Continuous and formalized sharing of best practices between advising offices • Use First Year Center as launching point for “University 101” seminar for students • ???

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