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Chapter 5 Nonverbal

Inter-Act, 13 th Edition. Chapter 5 Nonverbal. Chapter Objectives. Describe the characteristics and functions of nonverbal messages Identify the types of behaviors, body motions, nonverbal sounds, spatial cues, and self-presentation cues

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Chapter 5 Nonverbal

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  1. Inter-Act, 13th Edition Chapter 5 Nonverbal

  2. Chapter Objectives • Describe the characteristics and functions of nonverbal messages • Identify the types of behaviors, body motions, nonverbal sounds, spatial cues, and self-presentation cues • Discuss how types of nonverbal messages vary with culture and gender • Explain ways to improve nonverbal communication

  3. Nonverbal Communication (as much as 65%) Verbal Communication • Spoken or written words • Bodily actions and vocal qualities that support, modify, or contradict accompanying verbal messages

  4. Characteristics of Nonverbal Communication • Intentional or unintentional • Primary • Ambiguous • Continuous • Multichanneled

  5. Functions ofNonverbal Communication • To provide information • To regulate interaction • To express or hide emotion and affect • To present an image • To express status, power, and control

  6. Types of Nonverbal Communication • Body language • Paralanguage • Spatial usage • Self-presentation Everything except words!

  7. Body Language: Kinesics • Eye contact • Facial expressions • Do you think you could spot them in everyday conversation? How could you use this information to affect your conversations with others? • Gesture • Posture • Touch

  8. Paralanguage • Pitch • Volume • Rate • Quality • Intonation

  9. Vocal Interferences • Extraneous sounds or words that interrupt fluent speech: • “uh,”“um” • “you know,”“like” • Place markers • Fillers

  10. Spatial Usage • Personal space: the space that surrounds a person, moves with that person, and changes with the situation as well as moment to moment • Intimate distance: up to 18” • Personal distance: 18”-4’ • Social distance: 4’-12’ • Public distance: more than 12’

  11. Spatial Use • Acoustic space: area over which your voice or other sounds can be comfortably heard • Territory: space over which we claim ownership • Artifacts: objects we use to adorn our territory and communicate about our space

  12. Color Influences Communication Yellow cheers and elevates moods Red excites and stimulates Blue comforts and soothes In some cultures black suggests mourning In some cultures white suggests purity

  13. Self-Presentation Cues • Physical Appearance • Use of Time • Use of Smells and Scents

  14. Cultural and Gender Variations • Body Language • Eye contact, Facial expressions, Gestures, Touch • Paralanguage • Spatial Usage • Self-presentation

  15. What does this symbol mean to you? • In the United States it is a symbol for good job • In Germany the number one • In Japan the number five • In Ghana an insult • In Malaysia the thumb is used to point rather than a finger -Atlantic Committee for the Olympic Games

  16. Improving Nonverbal Sending Skills • Be mindful of your nonverbal behavior. • Adapt nonverbal behaviors to your purpose. • Adapt nonverbal behaviors to the situation. • Align nonverbal and verbal communication. • Make sure nonverbal cues do not distract from your message. • Eliminate distracting nonverbal behaviors.

  17. Improving Nonverbal Interpretation Skills • Be mindful that most nonverbal cues do not have set meanings. • Recognize culture, gender, and other diversity when interpreting nonverbal cues. • Pay attention to all of the nonverbal cues and their relationship to the verbal message. • Use the skill of perception checking.

  18. Homework • How can you improve your nonverbal behavior? Identify a problem you have with nonverbal message cues. Select a goal and write a communication improvement plan. See your Assignment Rubric!!!

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