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Library Assessment what to expect when you’re assessing

Library Assessment what to expect when you’re assessing. Alex werner , assessment coordinator The university of texas at tyler Laurel Crawford , Coordinator of Collection Development The University of North Texas Libraries. What Assessment Is NOT. Criticism Evaluation

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Library Assessment what to expect when you’re assessing

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  1. Library Assessmentwhat to expect when you’re assessing Alex werner, assessment coordinator The university of texas at tyler Laurel Crawford, Coordinator of Collection Development The University of North Texas Libraries

  2. What Assessment Is NOT Criticism Evaluation The story of everything running smoothly Arbitrary Going away

  3. What Assessment SHOULD Be • The review of current practices • Planning for changes in the year to come • Setting goals for success • Reflection on the changes over the course of the past year • A way to ensure the best possible service for patrons

  4. What Assessment IS • Time consuming • Additional work • Not something most people are trained in • Overwhelming • Important…despite all of these things

  5. Definition of Assessment

  6. Case Study: MSU Libraries

  7. Motivation • External reports • Internal concerns • New ways to show our worth • Problems with current assessment • Focused solely on statistics • Questionable use of time

  8. Questions Apples to apples? Outputs? What are we doing? Where does it live? Technology?

  9. “Purposes” Inventory • Annual report • Institutional effectiveness report • Strategic plan • SACS accreditation • Official surveys of libraries • Operational improvements • Individual research goals

  10. Statistics Inventory Survey Q1: Do you collect the following? (Give frequency and reporting mechanism) • Room head count • Reference transactions • F2F • Email • Chat • Consultations • Other • Number of presentations and tours

  11. Statistics Inventory Survey

  12. Statistics Inventory • Comprehensive list • Create definitions • Identify “core” measures

  13. Public Desk Statistics Input Screen

  14. Lessons Learned • Hashing out problems before implementing was critical to success • Standardization, ease of use, consistency, availability • Some new qualitative and quantitative assessments • Staff buy-in and training was a problem • Retained quantitative focus • Still in development: qualitative, connect to SLO’s

  15. Examples of User Error • Not remembering to input stats at all • Not choosing the correct form • Not accurately time stamping—is this important? • Inaccurately ticking—confusion over ticks per person or per question (should be per person) • Confusion over directional/operational vs. reference questions • Duplication of stats in more than one system, or in main system by more than one aspect (by type AND by method, for example) • Disagreement over importance of frequency

  16. Assessment Getting started

  17. Anger Denial Assessment Acceptance Bargaining More Bargaining Depression

  18. Implement Plan Assessment Improve Document Report Assess

  19. Assessment Plan Review • What are we currently assessing? • What does/does not work? • What do we already know? • What have others done? • What do we want to know? • What are the resources? • Who is going to do the work?

  20. 5 Time Saving Tips Communicate Schedule Assess what matters Don’t assess your assessment Don’t reinvent the wheel

  21. Questions?

  22. Photo Credits • Slide two: Schulz, Charles. Peanuts. “C.” Educational Jargon. http://educationaljargonschs.wikispaces.com/Assessment. • Slide three: Consultant-in-a-box. “Take the Assessment Now.” http://www.consultant-in-a-box.com/assessment-tools/. • Slide four: Gurr, Tony. Back to school – assessment for dummies. 08/09/2011. http://allthingslearning.wordpress.com/2011/09/08/back-to-school-assessment-for-dummies/. • Slide six: Body. “New Standards.” Education Aotearoa. http://www.educationaotearoa.org.nz/all-stories/2010/9/23/rating-well-new-zealands-public-schools.html. • Slide twenty: Bertolini, Adrian. Educator’s Guide to Innovation. http://guidetoinnovation.ning.com/profile/AdrianBertolini. • Slide twenty-one: Shulz, Charles. Peanuts. James Hardiman Library. “Avoid Library Fines.” The HardiBlog. http://hardimanlibrary.blogspot.com/2011/02/avoid-library-fines.html. • Slide twenty-one: Watterson, Bill. Calvin and Hobbes. Lindsay Potts. American History. http://lindsaypotts.weebly.com/enduring-skills--understandings.html. • Slide twenty-two: Boyhowdy. Cover Lay Down. “20 Questions: A Coverfolk Mixtape.” http://coverlaydown.com/2014/02/20-questions-a-coverfolk-mixtape-in-celebration-of-a-life-of-wonder-and-amazement/.

  23. THANK YOU!

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