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Question #:1 Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle? A. Service operation B. Service transition C. Continual service improvement D. Service strategy Answer: C https://www.certs4you.com/ITIL/ITIL-Foundation-dumps.html
Question #:2 Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 1. Providing an understanding of what strategy is 2. Ensuring a working relationship between the customer and service provider 3. Defining how value is created A. 1 only B. 2 only C. 3 only D. All of the above Answer: D https://www.certs4you.com/ITIL/ITIL-Foundation-dumps.html
Question #:3 Which one of the following do technology metrics measure? A. Components B. Processes C. The end-to-end service D. Customer satisfaction Answer: A https://www.certs4you.com/ITIL/ITIL-Foundation-dumps.html
Question #:4 Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps". What are these four Ps? A. People, process, partners, performance B. Performance, process, products, problems C. People, process, products, partners D. People, products, perspective, partners Answer: C https://www.certs4you.com/ITIL/ITIL-Foundation-dumps.html
Question #:5 What should a release policy include? A. Roles and responsibilities across all the service transition processes. B. Roles and responsibilities for updating the configuration management database (CMDB. C. Criteria and authorization to exit early life support and handover to the service operation function. D. How request for changes (RFCs) are approved for software releases in the IT production environment. Answer: A https://www.certs4you.com/ITIL/ITIL-Foundation-dumps.html
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