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SOFT SKILLS

SOFT SKILLS. COMMUNICATION SKILLS. Oral Written Verbal Non-Verbal Aids and blocks Active listening & Passive listening Intrapersonal and interpersonal communication Effective Communication. ORAL COMMUNICATION. Question Statement Negative Statement Objections Arguement Persuasive

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SOFT SKILLS

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  1. SOFT SKILLS

  2. COMMUNICATION SKILLS • Oral • Written • Verbal • Non-Verbal • Aids and blocks • Active listening & Passive listening • Intrapersonal and interpersonal communication • Effective Communication

  3. ORAL COMMUNICATION • Question • Statement • Negative Statement • Objections • Arguement • Persuasive • Discourse and • Debate

  4. WRITTEN COMMUNICATION • Sand • Palm leaves • E-writing • Stone written • Hand written • Board • Typewriting • Computer • Pager • Fax • SMS • Electronic

  5. VERBAL COMMUNICATION What is verbal communication? • Educated speech • Grammatical Structure • Two lips involved • Articulation – articulating words through the help of phonetary system by releasing the air in the form of sound.

  6. NON-VERBAL COMMUNICATION • Traffic Police • Signs and symbols • Body language • Silence • Mime- introduced by Aristotle

  7. AIDS & BLOCKS AIDS • Produce analytical thinking • Newspapers • Magazines • Journals • E-sources • Radio listening • Discussion on various topics • Researching • Map, book, chart, chalk, questionnaire and psycho motor

  8. AIDS & BLOCKS BLOCKS • No involvement and interest • No zeal (or) Enthuse • Non-learning attitude • Incapable of thinking • Inefficient of the reservation of information • Less exposure( publicity) • Low esteem • Stammering

  9. BLOCKS • Inferiority complex • Hesitation • Dissatisfactions • Advise • Fault finding • Uncultivated • Criticize • Slow learner • Humour • Forcing opinions

  10. ACTIVE LISTENING • Give a nod • Respond actively • Effective facial expression • Question in-between • Oppose • Clarify • Argue • Prove upon your point • Accept the view of others • Support and compliment • Show interest

  11. PASSIVE LISTENING • Pale looking • Dull presence • Non-responding • No questions • No clarifications • No objections • No acceptance • Negative body language But LISTENING

  12. INTRAPERSONAL • High self esteem • ‘I’ centered • Good opinion about you • Produce good thoughts and deeds • Give strokes often • Learn to appreciate yourself • Learn good habits • Above all be happy, be content, feel good

  13. INTERPERSONAL • Always appreciate others ( No cost) I like it / I love it / I accept it etc… • Use honest adjectives good/ wonderful / marvelous / fantastic / nice don'ts • Avoid criticizing the person in his absence • Avoid being indifferent • Avoid discouraging • Avoid negative comments

  14. INTERPERSONAL • Avoid mocking • Avoid insulting on ones weaknesses Dos • Be friendly • Pay attention • Speak which interests him / known to him • Accompany him at time of difficulties • Accept him/her as he is (or) as she is

  15. EFFECTIVE COMMUNICATION • Compress the above given • Use simple language • Store load of information • Update the current usage • Use idiomatic expression • Be different (not indifferent) • Posses perfect pronunciation • Have an authority over the language • Maintain good personality- (washed cloths/ comb hair/ oil hair)

  16. BEHAVIORAL SKILLS What is behavior? • behavior is responding to environments • Acting or reacting to the environments Three kinds of behavior • passive • aggressive • assertive

  17. ATTITUDE Attitude • Beliefs of the individual Basic mental attitudes • I am ok, you are ok • I am ok, you are not ok • I am not ok, you are ok • I am not ok, you are not ok

  18. BASIC MENTAL ATTITUDES I AM OK YOU ARE OK • Accept others • High self esteem • Co-operate and co-operative • Winners I AM OK YOU ARE NOT OK • Bad childhood • Blame and tease others • Humiliate others

  19. BASIC MENTAL ATTITUDES I AM NOT OK YOU ARE OK • Powerless • Not important • Avoid others • Depressed and confused I AM NOT OK YOU ARE NOT OK • No interest in living • Never go anywhere • losers

  20. TIME MANAGEMENT Time is money Dos • Plan for yourself • Allot according to the needs and wants • Be preferential • Do useful works with effective goals • Preparing Chart

  21. TIME MANAGEMENT Have an EYE • Doing without plans and goals • Telephone interruptions • Chatting aimlessly • Doing too many things at a time • Watching TV for a long time • No individual discipline

  22. THANK YOU

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