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Soft Skills

Soft Skills. Leadership. Confidence. Listening. Time management. Communication. Negotiation. Networking. Critical Thinking. Teamwork. Persuasion. Impromptu Speaking. Appreciation. Business Sense. Soft Skills. Leadership. Communication. Negotiation. Networking. Critical Thinking.

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Soft Skills

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  1. Soft Skills Leadership Confidence Listening Time management Communication Negotiation Networking Critical Thinking Teamwork Persuasion Impromptu Speaking Appreciation Business Sense

  2. Soft Skills Leadership Communication Negotiation Networking Critical Thinking Impromptu Speaking

  3. Future Blue U – Soft Skills Dec 2nd, 2009 Agenda 10:05 - Introduction - Annie Cheng 10:10 - Soft Skills are Sexy - Sean Kennedy 10:20 - Take the Lead - Nita Maheswaren 10:30 - Powerful Communications - Jonathan Wray 10:45 - Negotiation - Hania Abd-El-Razik 11:05 - Break 11:15 - Networking Tips and Ideas - Wolfgang Krause 11:25 - Speaking Off the Cuff - Jeremy Tio 11:40 - Next Step: Cultivating Soft Skills - Adil Sardar 11:50 - Final Exam: Table Topics Exercise - Jeremy Tio 12:00 - Q&A and Wrap-up 12:15 - Lunch

  4. soft skills are sexy Sean Kennedy

  5. Soft Skills Leadership Communication Negotiation Networking Critical Thinking Impromptu Speaking

  6. have you heard? time = money knowledge = power power = work / time knowledge = work / money

  7. Soft Skills Leadership Communication Negotiation Networking Critical Thinking Impromptu Speaking

  8. me, myself, and – you

  9. success

  10. soft skills work money = work / knowledge

  11. Soft Skills Leadership Communication Negotiation Networking Critical Thinking Impromptu Speaking

  12. work

  13. boldly go

  14. Soft Skills Leadership Communication Negotiation Networking Critical Thinking Impromptu Speaking

  15. Take the Lead – You won’t regret it! Nita Maheswaren

  16. The Big picture Photo courtesy oldbookillustrations.com

  17. Powerful Communications Jonathan Wray

  18. Powerful Communication is: • Clear • Compelling • Memorable

  19. Beginnings and endings • Start strong • Ask a question • Tell a story • Finish strong • Summarize • Call to action

  20. Use clear and expressive words Avoid jargon and buzz words • value added • synergy • take this offline • raise the bar • state-of-the-art solutions • cutting edge • mission-critical • think outside the box • bandwith • leading edge • seamless

  21. Use clear and expressive words

  22. Use clear and expressive words Prefer conversational words Stuffy/ComplexSimple utilize use modification change dialogue talk interlock meet initiate begin facilitate ease/simplify ascertain learn

  23. Use clear and expressive words Express action through strong verbs VerbNoun Assess Assessment Investigate Investigation Compare Comparison Consider Consideration We need to perform an assessment of our plan. We need to assess our plan.

  24. Famous quote turned into gobbledygook At some unspecified point in time, this speaker assures his certain reversion to this place. I’ll be back!

  25. Communications impact The following factors influence an audience’s understanding during a face-to-face presentation: • Body Language 55% • Tone of voice 38% • Words 7%

  26. Gestures, body language and vocal variety • Use body language to convey the right message • Vary the tone, volume and speed of your speaking • Try to avoid uhms and ahs • Smile

  27. Visuals • Avoid PowerPoint eye charts • Don’t read to your charts • You should be the primary visual

  28. Be a story teller • Use stories to explain complex topics • Base stories on: • Personal experience • Customer references or testimonials

  29. Negotiation Hania Abd-El-Razik

  30. negotiation |nə·gō sh ē·ā sh ən| noun (also negotiations) discussion aimed at reaching an agreement a worldwide ban is currently under negotiation | negotiations between unions and employers. (Oxford Dictionary)

  31. Know yourself • Motivations • Your leverage • Your strengths and weaknesses

  32. Know the other party • Motivations • Their leverage • Communication style

  33. Ask questions • Excellent communication tool • Types of questions • Closed • Open

  34. Listening • Make sure you actually listen to what the person is saying • try to understand the total message being sent

  35. Negotiation goal: win-win • Both parties should feel positive about the negotiation when it's over

  36. Example: negotiating a salary • Your motivations • Your leverage • Know your employer • Ask!

  37. Don’t Interrupt Daydream or become distracted Dilute your argument with weak points Argue every point Ridicule, insult, or humiliate Negotiate against yourself Be too emotional Nuts & Bolts • Do • Listen carefully & ask questions • Pay attention to non-verbal cues • Focus on your strong points • Be willing to concede good points • Remain calm & friendly at all times • Wait for a counter-offer • Use logic & facts to back up your case

  38. References & Resources • Winning Negotiations that Preserve Relationships, Harvard Business School Press • Women Don’t Ask, Linda Babcock & Sara Laschever • How to Win Friends and Influence People, Dale Carnegie • Negotiation Skills, IBM Learning Centre • http://www.negotiations.com/articles/10-college-grad-interview-negootiation-rules/ • http://www.mindtools.com/CommSkll/ActiveListening.htm • http://www.mindtools.com/CommSkll/NegotiationSkills.htm • http://www.mindtools.com/pages/article/newTMC_88.htm • http://www.lifehack.org/articles/money/how-to-ask-for-and-get-a-raise.html • http://www.lifehack.org/articles/communication/how-to-win-arguments-dos-donts-and-sneaky-tactics.html • http://www.lifehack.org/articles/lifehack/the-rules-of-salary-negotiation.html • Say Hello to a Good Buy, The Cosby Show • http://www.youtube.com/watch?v=Ctrrvz2rc-Y • http://www.youtube.com/watch?v=ibr7L7qJ4Xw&NR=1

  39. Break: 10 Minutes

  40. Future Blue U – Soft Skills Dec 2nd, 2009 Agenda 10:05 - Introduction - Annie Cheng 10:10 - Soft Skills are Sexy - Sean Kennedy 10:20 - Take the Lead - Nita Maheswaren 10:30 - Powerful Communications - Jonathan Wray 10:45 - Negotiation - Hania Abd-El-Razik 11:05 - Break 11:15 - Networking Tips and Ideas - Wolfgang Krause 11:25 - Speaking Off the Cuff - Jeremy Tio 11:40 - Next Step: Cultivating Soft Skills - Adil Sardar 11:50 - Final Exam: Table Topics Exercise - Jeremy Tio 12:00 - Q&A and Wrap-up 12:15 - Lunch

  41. Why Am I Here?– Networking tips Wolfgang Krause

  42. Why am I here? ....not because of “You”!

  43. What is it ? http://jpsblog.org/wp-content/uploads/2009/07/LuckyOliver-1696379-blog-networking.jpg

  44. Wow!!! (1) • At least 60% of all jobs are found by networking • You know how everyone says that "80% of the jobs available never get advertised? http://jobsearch.about.com/cs/networking/a/networking.htm http://www.rileyguide.com/network.html

  45. Wow!!! (2) Wow!!! ...I would suggest you taking this opportunity to talk to Hui immediately TODAY...

  46. Prerequisite

  47. Personal connection • Lunch, coffee, … ...

  48. Mentoring • Get a mentor Validate YOUR career choice

  49. Activities Outside Inside

  50. Don't Networking isn't a process of making cold-calls to people you don't know http://www.rileyguide.com/network.html

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